Vertu Motors - Land Rover Bolton Reviews 

great service from lloyd & declan would recommend both for your new or used range rover or jaguar. Nothing was too much trouble to sort out . Many thanks both for your service.

Found all the staff polite, very helpful and experienced in all aspects of my recent purchase especially Brook, Louise, Lloyd and Jack.

Vertu Land Rover Bolton:
Call centre booked me in on wrong day.
I only found this out when I called to ensure the dealership would be coming to collect.
Dealership didn’t know whether vehicle was to be serviced…on its’ service visit. They called me to check once they had the car. They tried to over-charge me compared to what I was quoted on the phone. Returned vehicle to me with the ‘service due’ warning still showing every time ignition was turned on. (I specifically asked if this had been sorted before I let them return the car!) They had to collect it again to remedy this on a different day. Manager refused to leave me a car that I could use for that day whilst they corrected their error. Poor customer service and lacking professionalism at every turn.

⭐️⭐️⭐️⭐️⭐️

I’ve had some really disappointing experiences with Land Rover in the past, so I was honestly dreading having to deal with them again. However, my experience this time was completely different thanks to Victoria. From start to finish she was professional, approachable, and genuinely went above and beyond to make sure everything was handled properly.

She kept me updated, explained everything clearly, and made what could have been another stressful experience into a smooth and positive one. Victoria is a real credit to Land Rover, and I’m so grateful for the excellent service I received from her.

Land Rover Bolton.

Amir Williams handled my part exchange purchase and made it an easy, stress free experience. He was friendly, courteous, professional and knowledgeable, helping me to choose the right car for me. Communication was great throughout the process and I love my new car!

Megan made my car purchase and part ex experience seamless and without any fault.

As I was on holiday on Orkney at the time, with its comms challenges, even more impressive.

Thank you!!!

I had a requirement for a specific kind of tow hitch to be fitted to the car and Bolton were the only dealership that could help . I live in the Midlands and i had tried 4 local dealerships who for whatever reason could not help . I saw the car i wanted on line but it had no tow bar so i didn't hold out much hope . I drove up and met a sales guy called Jack Aspden . We went for a test drive and i loved the car . I told Jack what i wanted for the tow hitch and in 30 mins Jack did what the other dealerships couldn't . The deal was done and i picked the car up in a week . Jack gave me his number in case i needed help and followed up with a phone call to make sure everything was alright with the car . All the folk at the dealership were great and im so glad i took the time to drive to Bolton . Thanks Jack great Defender 110 350

When everything goes well with a car purchase, it's easy for the dealer to get a great review, or at least it should be. What really counts is how they deal with things when they go wrong.

I bought a Jaguar I-Pace from Vertu Bolton, and whilst I absolutely loved the car, sadly it developed a relatively serious fault after a couple of weeks.

In this scenario, there is a wide range of possible outcomes, but one path of exemplary conduct by a dealership. Due to the nature of the fault, the Manager felt that it would be better for them to repurchase the car from me, rather than offer repair (particularly as I'd travelled three hours to pick it up).

They arranged collection, and refunded me in full. Communication was extremely good throughout, and frankly, I could not have anticipated or imagined any better service in this situation.

JLR dealers are often criticized for not meeting people's expectations in terms of service, however in this situation, this dealer provided absolutely five start service. I simply cannot fault them.

I had a fantastic experience talking with Jake Fry while shopping for a used car. From the moment I walked in I found him to be friendly, professional, and genuinely helpful. He took the time to understand what I was looking for and guided me through the available options with honesty and transparency.

What stood out the most was his knowledge of the vehicles and his willingness to answer every question I had—no matter how small. He made the entire process smooth and stress-free, which I really appreciated and I never felt rushed or pressured.

If you’re looking for someone who truly puts the customer first, I highly recommend Jake Fry. Thanks again for your outstanding service!

Jacob Fry was absolutely brilliant. Nothing was too much trouble, he went through every aspect of the IPace HSE we purchased. Very thorough, epitome of what customer service should be.

Damaged my car and denied it. (See picture proof!) very argumentative and won’t own the mistakes!
Tyre valve was damaged and tyre pressure was pumped up 10psi above all others! Along with this they scratched my callipers!
Video footage shows the technician rip the tyre valve off with a wrench.

Avoid! Scammers! One of the worst dealerships Iv been to! Damaged tyres,joy rides, using phone while driving my car on public road, lies and more!

I had already had my car diagnosed elsewhere but went to this site as they were closer. They told me they only needed an extra hour and my car would be repaired.
Later was told that they couldn’t get to the repair and needed new parts. Clearly the staff are inexperienced and don’t know what they are doing!

I had a great experience with Jacob Fry whole purchasing my vehicle. It was one of the best customer service experience I have had in years. Vehicle is in great condition.

I would strongly recommend the services of Jacob Fry of Vertu Land rover.

**Subject: Re: Ongoing Complaint – Reference TP1ll**

Dear Mr. Boyd,

Thank you for your reply.

However, I must once again express my disappointment. Your response — asking me to contact you — feels more like a performative gesture intended to appear responsive to readers, rather than a genuine attempt to resolve the matter. A sincere and professional approach would have been for *you* or a member of your team to proactively contact me directly after reading the initial review — especially as all of my contact details (both phone number and email) are already held on your system.

For your information, I attended the dealership **yesterday** to collect the **cash payment** that was held from me on **Saturday**, after your accounts department confirmed receipt of my BACS transfer. Given the seriousness of the situation and how much it clearly impacted my experience, it would have been entirely appropriate for a manager to approach me in person during my visit. Staff on-site including Victoria were fully aware of the incident, and management had every opportunity to acknowledge the issue and engage with me directly — yet no one did. That silence speaks volumes.

The lack of proactive communication and ownership from your team — both during the incident and after — continues to reflect poorly on the standards of customer care at your dealership. As I’ve already provided a full and detailed account of what happened, the burden should not be on me to chase you further.

If you are genuinely committed to resolving this properly, I expect to be contacted directly with a meaningful response — not another generic invitation to “get in touch.”

The staff is amazing and love seeing such a great service team!!

Recently bought a RR Velar for Vertu Bolton and I just wanted to say the customer service from Jake Fry was first class from the test drive to getting the minor bits on the car sorted before purchase he was always available on the phone and gave updates on progress.
Jake made the whole purchase experience a breeze, I would highly recommend and would 100 percent look to return when we need to trade in again.

Jake Fry was amazing with handling our new car purchase, would recommend him and he is an asset to your team. He was polite, approachable and knowledge and we have the car of our dreams now

Regardless of purchasing my Range Rover, my recent experience had been the way how your staff member Jake Fry had really followed through the sales process so professionally and had displayed absolute helpfully, kind, understanding and caring. The biggest lesson for me as a customer was mainly how it had been a pleasure and an honour to had met an absolute professional a decent human being like Jake Fry is. I wish him all the best from the bottom of my heart. what a star!!!!!!

Called into garage today after seeing a defender advertised on auto trader for £63,485. After viewing I decided to buy. Only to be told it’s priced wrong and should be £70k

The advert was very clear showing a used car with a saving of circa £9000. It’s not a typing error it’s clearly misleading. Very disappointed in a so called reputable dealer doing ticks to get you in. And still after 4 hours the so called wrong advert is still live.

I wish I checked the Reviews before I took my vehicle to this shambolic disastrous run place. It does not deserve the JLR Attachment, more like a shoddy do not give a toss back door garage. Angry is an understatement. Being taken for an idiot more like it. Dropped my car of originally for a service. I opted to have the full one done. Also asked for extra work such as 4 wheel alignment, MOT, sensors not working, air con spruce up. Dropped car of and was given a courtesy car and was told that I was only allowed the car for a day and that all the work might not be done. I mentioned that I was not exactly around the corner and did not want my car back unless the work was completed. I was advised to bring it back the next evening. Well what a surprise the car needed a new sensor and would not be here till Monday. So the sensor did arrive and the work was completed regarding the sensor side of things. I was told it was not the sensor after all it was to do with the wiring. Further delay in getting the car back. After doing all the chasing up I was told the work was all done except the Service witch they had no idea about. I was reassured that the work will be done for the next evening only to be disappointed again it was not. Only told when I was 10 minutes away from collecting it. So upon arriving I was seething paid for the wheel alignment and MOT. Took my paper work and left.

I wish Trustpilot would give us the option of choosing a minus score or at least the option go give no star but as they don't then 1 it is. Still not worth 1.
After taking my 10mth old car in again for the UMPTEETH time, they state there is no fault. Ongoing to collect my car and speaking with Nathan to see if the issues were sorted the short answer is NO, I asked him to find Dee who was dealing with this and after 35mins of still waiting I ask the very helpful receptionist (the lady with red coloured hair) if she could go and find her only to be told that she wasn’t in the building. I was given my keys with no information as to what was done on the car only that Dee would give me a call on her return, well either she didn’t return or she just couldn’t be bothered. After no call back within the 5hrs of the service department still being open and nothing the following morning it was time to leave yet another very disappointing review. Jaguar Land Rover Bolton are an absolute joke with the exception of the receptionist. The problems with my car are still there. The try to fob you off with excuse after excuse after excuse.
The courtesy car I was given hadn’t been wash or cleaned and was filthy inside – no water in the wipers and when I tried to fill it the cable to open the bonnet didn’t work.
JLR Bolton is just one joke after another– these people DO NOT care about you once they have got their money.
I have had enough and now going to deal with the MOTOR OMBUDSMAN as JLR can have this faulty car back.
If you value your car, time and money do not take here – you will be wasting all of it.
I have left it a day to leave this review as I was hoping to have heard back from them but hey ho it is a resounding NO.