Vertu Motors - Bolton - Land Rover I have recently bought a car from this dealership, the sales representative, Jack Devine was a star from the word go, nothing was too much and he made the whole... See more
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Vertu Motors - Bolton - Land Rover I have recently bought a car from this dealership, the sales representative, Jack Devine was a star from the word go, nothing was too much and he made the whole... See more
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Fantastic staff and team that dealt with my new car hanover. Special shoutout to Erica who was the person tasked with ensuring everything went smoothly and seamless, incredibly professional polite wit... See more
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Super friendly & helpful team at Bolton, Lloyd & Louise in particular were extremely knowledgeable & helpful. Can’t thank them enough for their time!
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Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakd... See more
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Kay Street, Land Rover, BL1 2RX, Bolton, Lancashire, United Kingdom
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smooth and efficient service. Polite and very knowledgeable. Also i received 2cups of coffee. Nice.

Reply from Vertu Motors - Land Rover Bolton
what a great experience buying a car! Our salesman Matt was fantastic from start to finish. His knowledge on the car was outstanding the test drive was great on all different types of road not just a quick run round the block. He kept me informed all week on the process until the day arrived to pick the car up. We were made to feel so special especially with the unveiling.
Thanks Matt you’re a star!
The whole experience from start to finish was great. The showroom was outstanding it was like being in a 1st class lounge. All the staff we came across were polite and friendly. Would definitely buy from them again

Reply from Vertu Motors - Land Rover Bolton
Very rude front of house service staff totally unacceptable the way we were spoken to and treated from a main dealer cost me £600 for the service, was made to feel like they were doing me a favour.

Reply from Vertu Motors - Land Rover Bolton
From the moment I contacted Vertu Motors Bolton, they were very professional in handling my enquiry, I was soon contacted by Megan, nothing was too much trouble for her, she produced a video of not one but two vehicles for me to choose from. As a result I purchased my new car.

Reply from Vertu Motors - Land Rover Bolton
Car booked in for MOT and service. I’d like to thank Harrison, the service advisor and the various technicians who completed the work on my car. A further examination of my car was carried out in addition to the basic booking. A few minor issues were discovered and subsequently fixed promptly and efficiently. It’s reassuring that I can trust the team at Bolton to do a thorough job of ensuring that my car remains in great condition and I will certainly continue to place my business with them in future.

Reply from Vertu Motors - Land Rover Bolton
I had an absolutely fantastic experience at Land Rover Bolton, and I can’t recommend them highly enough. From start to finish, the service was exceptional, and a huge part of that was down to our sales representative, Jack Hackley.
Jack was brilliant throughout the whole process — knowledgeable, patient, and genuinely enthusiastic about helping us find the right vehicle. He took the time to answer every question, explained everything clearly, and never made us feel rushed or pressured. His professionalism and friendly approach made the entire experience smooth and enjoyable.
What really stood out was how much Jack cared about making sure we were completely happy with our decision. He went above and beyond to make everything easy, from the first conversation right through to handover day. It’s rare to find that level of customer service these days.
If you’re thinking about buying a Land Rover, I’d strongly recommend heading to Land Rover Bolton and asking for Jack Hackley. You’ll be in excellent hands.
A genuinely five-star experience.

Reply from Vertu Motors - Land Rover Bolton

Reply from Vertu Motors - Land Rover Bolton
I made an enquiry re a car in stock. Harvey came back to me almost immediately with an excellent video presentation and an offer of a chat. I'd had a couple of good offers from other dealers but JLR Bolton bettered them. Once the details were agreed everything ran smoothly. Harvey handled everything very professionally and handled all the details exactly. Took in my existing car and and had the new car immaculately presented. Totally recommend Harvey and the whole dealership, other dealers take note. Thank you for looking after me Harvey and the rest of the LR Bolton team (Sarah, Sales Manager), a totally stress free and professional but friendly experience ⭐⭐⭐⭐⭐

Reply from Vertu Motors - Land Rover Bolton
Outstanding customer service throughout, from my initial contact by telephone, through purchasing, collecting the vehicle and driving home.

Reply from Vertu Motors - Land Rover Bolton
We visited the garage on Thursday to look at Range Rovers and had a fantastic experience from start to finish. We were met on the forecourt by Simon, who was very knowledgeable and took the time to explain the differences between the various Range Rover models and engines. He was extremely informative and helped us understand which option would suit us best.
We then went inside where we sat down with Brooke, who was extremely friendly and professional. She went through all the figures with us and worked to get everything exactly where we wanted it to be. She made the whole process feel straightforward and stress-free, we felt like we’d known her for years!
We were able to pick up our brand new Range Rover the following day, which was amazing, and we absolutely love it.
A huge thank you to Simon and Brooke for such great service. We would highly recommend this garage to anyone looking for a new car.

Reply from Vertu Motors - Land Rover Bolton
Vertu Bolton Landrover- Excellent service from the Buyer Neil Tuffs to Declan Phillips Sales Manager after appalling service from Motorway -
Both highly recommended.

Reply from Vertu Motors - Land Rover Bolton
The Vertu team kept it simple & straight forward to agree a deal on my new car.

Reply from Vertu Motors - Land Rover Bolton
Over the past week, we bought two vehicles from Vertu Land Rover Bolton — a Range Rover Velar and a Range Rover Sport Autobiography.
The service we received was absolutely spectacular. A special mention must go to Zain Khan for his outstanding professionalism throughout the entire process. Zain was patient, knowledgeable, and exceptionally attentive to detail. He ensured we were fully informed at every stage, answered all our questions thoroughly, and made the whole experience seamless and enjoyable.
The wider team were equally welcoming and supportive, delivering a truly first-class customer experience from start to finish. We are extremely pleased with both vehicles and would highly recommend Vertu Land Rover Bolton to anyone considering a Land Rover purchase

Reply from Vertu Motors - Land Rover Bolton
Great service from start to finish. Harvey was great helping find something that suited me and helping me with the whole process. Couldn’t recommend more

Reply from Vertu Motors - Land Rover Bolton
Land Rover Discovery YB25 KVS advertised on Land Rover UK website at £61,444 in the days preceding 12 Feb, which I had expressed an interest in and made a couple of sensible offers, was re-listed at £64,844 on 12 Feb.
Clearly the sales people there either don't know the real market value of their vehicles or try to manipulate buyers by inflating prices to solicit lower priced offers.
Buyer beware.

Reply from Vertu Motors - Land Rover Bolton
Megan was warm, professional and knowledgeable about the Land Rover Range. Prompt at responding to emails and calls.

Reply from Vertu Motors - Land Rover Bolton
Top service by the team at Bolton Land Rover - particularly Jack H - recommend.

Reply from Vertu Motors - Land Rover Bolton
Great dealership and first class service from jack . Thank you

Reply from Vertu Motors - Land Rover Bolton
Fantastic service and friendly atmosphere will definitely use them next time and a big thank you to jack who looked after us five star service

Reply from Vertu Motors - Land Rover Bolton
Harvey on sales was so polite and helpful. He dealt with all queries well, negotiated a good deal and took all the stress out of the sales process
The car is fab too!

Reply from Vertu Motors - Land Rover Bolton
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