Craig in Edinburgh was brilliant. Sent me a video showing me the car, offered me a great price and it was easy to get the train up to Edinburgh to collect my car. The drive back along the coast road... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife and I arranged to pick up our new Kia EV2 on Friday 7 Aug. I had a lot of questions to ask from seeing information on Facebook EV2 page. Our sales executive Tony Jackson completed all relevan... See more
Company replied
I wanted to take a moment to thank Sarah Brockett for all your help and assistance with my new car. Your professionalism, outstanding customer service, and patience throughout the process made the... See more
Company replied
Bought a new Kia EV from Vertu at Newbridge on Motability. Very good customer service with staff (specifically Gemma) and process was very straight forward. The car became available very quickly wit... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0344 659 8925
4.6
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased our new Kia from Vertu…
We purchased our new Kia from Vertu Newbridge and can honestly say they are probably the best car garage we ever used. The sales person Matthew was fantastic as were the rest of the team that we dealt with. Even though there was a delay with the car due to events in other parts of the world, they kept on touch with us the whole time to let us know what was happening. I can highly recommend
25 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your kind feedback. We’re delighted to hear that your experience at Vertu Newbridge was such a positive one and that the team delivered what you feel is the best service you’ve received from a car dealership. It’s great to know that Matthew and the rest of the team supported you so well, kept you informed throughout the delay, and maintained clear communication at every stage. Your recommendation is truly appreciated and will be shared with the team.
Kind regards,
Matthew
Complicated issues, smoothly handled
We had some paintwork issues with our used Kia Sportage, but After Sales Manager Darren Riley sorted them out and the company’s expense. On the day, Chloe was greta to work with and ensured a series of events - paintwork, MOT, service and tyres, were all completed in just two days while we enjoyed our visit to Edinburgh. We’re grateful to all who helped.
21 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for taking the time to share your feedback. We appreciate you highlighting both your initial concerns and the way the team worked to resolve them.
We’re pleased to hear that Darren Riley was able to address the paintwork issues to your satisfaction and that everything was handled at the company’s expense. It’s also lovely to hear your kind comments about Chloe — coordinating the paintwork, MOT, service and tyres within such a short timeframe is no small task, and we’re glad this allowed you to enjoy your time in Edinburgh.
Your thanks will be shared with Darren, Chloe and the wider team at Kia Edinburgh. We’re grateful for your patience and for giving us the opportunity to put things right.
Kind regards,
Liza
First electric car
I am delighted with my new car and with the service I received from Craig at your Edinburgh showroom. This is my first electric car and I was a bit apprehensive about the change over, but Craig was very informative in explaining everything I needed to know.
I am now enjoying a new driving experience.
20 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Marie,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re so pleased with your new car and that your experience at our Edinburgh showroom was a positive one.
It’s especially lovely to know that Craig was able to support you so well with your first electric car purchase. We understand that making the switch can feel daunting, so it’s great to hear that his clear and informative explanations helped put you at ease and allowed you to enjoy this new driving experience with confidence.
Thank you again for choosing Kia Edinburgh, and we wish you many happy miles ahead in your electric vehicle.
Kind regards,
Liza
Superb Motability service
Contacted this dealership regarding a Motability car for my wife. Specialist Paul Gordon could not have been more helpful, and the whole process from initial inquiry through to test drive and picking up the new vehicle could not have been smoother. Paul gave great advice, explained how Motability worked and dealt with all the paperwork. Excellent service and would highly recommend.
24 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Alex,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience arranging a Motability vehicle for your wife was so smooth from start to finish.
Your kind comments about Paul Gordon are very much appreciated. It’s great to know that his advice, clear explanations of the Motability scheme, and handling of the paperwork helped make the process straightforward and stress‑free.
Thank you for your recommendation and for choosing Kia Edinburgh. We wish your wife many happy miles in her new vehicle.
Kind regards,
Liza
new car
Our experience at Vertu Kia was excellent, staff member was very polite and professional in his role, made us at ease with our choice of car etc, there was never no pressure at all, which makes things on personal level welcomed
17 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Dear Doug,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience at Vertu Kia Edinburgh was excellent and that you found the service polite, professional and welcoming.
It’s especially pleasing to know that you felt at ease with your choice of car and that there was no pressure throughout the process. Creating a comfortable, customer‑focused experience is very important to us, so your comments are greatly appreciated.
Thank you again for choosing Vertu Kia Edinburgh, and we hope you enjoy your new car.
Kind regards,
Liza
Delighted
We came to the Newbridge showroom and were met by Craig Coleman. We had initially wanted to buy a used, 1 year old, car but Craig found us a brand new one, within our budget too.
From start to finish Craig was very helpful and kept us at ease throughout the whole thing, including a video of us pulling off the cover to reveal our new car when we picked it up.
We have bought lots of cars over the years but this is the best yet.
We wont buy another car for 2 years but when we do we will go back to the Newbridge showroom.
5 star service.
Cheers Craig!
10 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you so much for taking the time to share such a fantastic review. We’re delighted to hear about your experience at our Newbridge showroom and that Craig was able to find you a brand new car within your budget.
It’s great to know that Craig kept you at ease throughout the whole process and helped make the handover so memorable — the unveiling video is a lovely touch and we’re pleased it added to the experience. Your comment about this being the best car‑buying experience you’ve had really means a lot to the team.
We truly appreciate your 5‑star feedback and loyalty, and we’ll be more than happy to welcome you back when the time comes for your next car.
Kind regards,
Keith
Helpful and informative staff.
Helpful and informative staff.
Relaxed unpushy atmosphere.
Bit of humour
10 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi there,
Thank you for the great review. It’s lovely to hear you found the team helpful and informative, with a relaxed, no‑pressure atmosphere — and even a bit of humour along the way.
Really appreciate your feedback.
Kind regards,
Kerry
My encounter with Vertu Kia
My initial contact was with Kia salesman Paul Gordon. Undecided as to which option was for me, Paul took time and explained my options, there was no pressure and I was left to make my own mind up. From then on until picking up my new car the process was seamless.
2 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi James
Thank you for your lovely feedback. We're really pleased to hear that Paul Gordon supported you so well during your visit. It’s great to know he took the time to explain all your options clearly, without any pressure, and allowed you to make the decision that felt right for you. We're delighted the process remained seamless right through to collecting your new car.
Your comments are truly appreciated.
Kind regards
Dawn
Love the car (EV3) It was an ex…
Love the car (EV3) It was an ex demonstration vehicle so it was pretty much brand new. The dealership went to the bother of putting a cloak over the car in their showroom & unveiling it, which would’ve been great if they had made an effort to inspect it first.
The first thing I noticed was a scuff on a door, then stone chips on the bonnet, It’s black, so was highly visible. To be fair the salesman took it away immediately & had them touched up. After I got it home I noticed that the car hadn’t been valeted. I found a dog poo bag (empty thankfully) along with a chip which had been left down the side of the passenger seat. There was grit in the door seals & under the floor mats. Whoever prepared this car needs to have a word with themselves. In short don’t bother with the fancy unveilings, just concentrate on the basics. I also feel Kia should make the effort to contribute towards the cost of a home charge point (like Arnold Clark does).
On the plus side the salesman went out of his way to loan me his wife’s 3 pin charger until I get my own one installed, he even came round to my house with it which I do appreciate.
Unfortunately I feel disappointed with that dealership.
9 April 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Good Experince due Craig Colman
Craig Colman , the Sales Executive who dealt with my wife and I was very helpful and personable. He very quickly and accurately assessed what we were looking for in a car. He discussed and demonstrated the car he thought might meet our requirements, which it did . He discussed the finance details of a purchase, so we were clear as to the costs involved. Overall he made the whole experience of purchase a pleasant one. He ensured we understood the operation of the car sufficiently at the hand over for us to safely drive away. While showing the good sense not to overload us with information but makng it very clear clear that he is availabe to help as we familiarise ourselves with our car. This is likely as the one fault with the car is the handbook which is not produced well and lacks clarity.
I would also like to say that although most of our dealings were with Craig, those of his colleagues we met at the Newbridge Branch were very pleasant and help full.
23 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your feedback. We're delighted to hear that Craig was so helpful and personable, quickly understanding what you and your wife were looking for and guiding you to the right car. It’s great that he made the purchase process clear and enjoyable, and ensured you felt confident at handover without overwhelming you.
We also appreciate your kind words about the rest of the Newbridge team. Your comments about the handbook are noted and will be passed on.
Kind regards,
Keith
Dealer was really helpful and salesman…
Dealer was really helpful and salesman was outstanding
9 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Keith,
Thank you for your excellent 5‑star review. We’re delighted to hear that you found the dealer really helpful and that your salesperson provided outstanding service during your visit to Kia Edinburgh. Feedback like yours means a great deal to the team.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
Everything explained in detail any…
Everything explained in detail any questions asked were promptly dealt with
13 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi James,
Thank you for your great 5‑star review. We’re really pleased to hear that everything was explained clearly and in detail, and that any questions you had were dealt with promptly. Providing clear communication and helpful support is something we always strive for, so your feedback is greatly appreciated.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
All the features demonstrated and explained
Max took time to explain all the Sportage's features and answered any questions we had. He is pleasant and knowledgable and kept us informed as to when we could collect the car. He even rang us to let us kow that there were tailbacks in the area so that we could avoid the worst of it.
10 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Bob,
Thank you for sharing your feedback. It’s great to hear how helpful Max was throughout your experience at Kia Edinburgh. Taking the time to explain all the Sportage’s features clearly, answering your questions, and keeping you updated on collection timings all make such a difference.
The extra step of calling ahead to warn you about local tailbacks really shows his thoughtful and customer‑focused approach — small touches like that truly stand out.
I’m delighted to hear everything went smoothly, and I hope you enjoy many happy miles in your Sportage.
Kind regards,
Dean
Vertu Kia -Excellent
My overall experience at Vertu Kia was excellent in every aspect.
The staff were superb very friendly ,helpful and courteous .
Kieran was extremely kind, professional and talked me through my options of which vehicle I would choose.
The whole process of selling and buying was straightforward. Kieran took the time to explain any area of concern or clarification I had.
Now the proud owner of a Kia Stonic.
A big thank you to Kieran and his colleagues. Excellent service.
4 March 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your excellent review. We're delighted to hear that your experience at Vertu Kia was outstanding in every aspect. It’s wonderful to know that the team were friendly, helpful, and courteous throughout your visit.
A special thank you for highlighting Kieran — we're pleased to hear he was kind, professional, and took the time to guide you through your options and address any questions you had. It’s great to know the selling and buying process felt clear and straightforward from start to finish.
Congratulations on becoming the proud owner of a Kia Stonic! We truly appreciate your kind words and will be sure to share your thanks with Kieran and the team.
Kind regards,
Matthew
Excellent customer service
Excellent customer service, the service department was exceptionally helpful and my car handed to me earlier than expected. Thanks you!
27 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Aretha,
Thank you for leaving such a lovely 5‑star review. We’re delighted to hear that you received excellent customer service and that our service department was exceptionally helpful throughout your visit. It’s great to know your car was ready earlier than expected — we always aim to make the experience as smooth and efficient as possible.
We really appreciate your kind feedback and look forward to welcoming you again in the future.
Kind regards,
Liza
Great service
Great service from Craig choosing our new car. Craig was extremely knowledgeable and gave us great advice. Also thanks to his “Grandson” Robbie for working out a great deal for us.
We can highly recommend these guys.
27 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for your great feedback. We’re really pleased to hear Craig helped you choose your new car and that his knowledge and advice made the process so straightforward. And a special thanks for mentioning Robbie — it’s great to know he worked out a fantastic deal for you both.
We truly appreciate your recommendation.
Kind regards, Keith
Got a car that makes me smile each time I drive it.
I felt reassured and confident that I had made the right choice. I was looked after by Craig, who was not only friendly, but also very honest and helpful. I had been looking for this car for some time and the deal on the purchase price and after sales package was very satisfactory. Thanks, Craig.
13 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Cameron,
Thank you for the brilliant 5‑star review. We’re really pleased to hear you felt reassured and confident in your choice, and that Craig’s friendly, honest and helpful approach made such a positive difference. It’s great to know the deal and aftersales package met your expectations too.
We truly appreciate your feedback and your recommendation.
Kind regards,
Kerry
The garage was excellent they talked me…
The garage was excellent they talked me through everything and very patient in letting u understand everything. I would recommend them to anyone.
20 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Frances,
Thank you for your lovely review. I’m really pleased to hear this is your second purchase from the dealership and that you once again felt valued and never pressured — that’s exactly how the experience should be.
It’s great to know that Liam was extremely helpful, taking the time to explain every aspect of the process clearly and supporting you in making the right decision. He’ll really appreciate your kind words.
Kind regards,
Dean
Excellent and professional service
From the first contact to the delivery of my car, I experienced a very professional service
My contact (Max) made sure that I was kept updated before/during/and after
Would definitely recommend this company 🤩
5 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Jean
Thank you for your lovely feedback. We're delighted to hear you received a professional service from start to finish. It’s great to know that Max kept you fully updated before, during, and after the delivery of your car. Your comments are truly appreciated.
Kind regards
Dawn
Bought Kia EV4 from Vertu Newbridge
Bought a new Kia EV from Vertu at Newbridge on Motability. Very good customer service with staff (specifically Gemma) and process was very straight forward. The car became available very quickly within 2-3 weeks but I was not able to collect it for personal reasons till couple weeks later. Only hitch was there was a problem in taxing the car on the day I went to pick it up, but that was resolved and I picked the car up couple days later.
9 February 2026
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Hi Linda
Thank you for taking the time to leave such detailed feedback. We're really pleased to hear that you had a positive experience purchasing your new Kia EV4 on the Motability scheme at Vertu Newbridge, and that Gemma provided great customer service throughout. It’s also good to know the process felt straightforward and that your car arrived so quickly.
We're sorry to hear there was a delay with taxing the car on your collection day, but we're glad this was resolved and you were able to pick it up shortly after. We truly appreciate your understanding and your kind comments.
We hope you enjoy your new EV4, and thank you again for choosing us.
Kind regards
Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.