Great service as soon as I arrived at the garage. Dillion helped straight away very polite and helpful gave me time to look at other cars at other garages and when we returned he had the car ready f... See more
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I had my Kona EV in to Hyundai Nottingham for its 4-year service. For some obscure reason, due to the fact that I am 88, I do not qualify for a courtesy car, and I am not able to sit around the... See more
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Our experience with vertu at Nottingham was second to none ,Dan & Chris made the exchange of our vechicle quite simple , reassuring, and completely satisfying, all the staff on site were very friend... See more
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Had a good experience with a few hiccups on the way. Have having a paper licence driving licence made things more difficult but in the end Josh and Rob helped us back into the brand we love.Josh even... See more
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Company details
About Vertu Motors - Hyundai Nottingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
20 Nuthall Road, NG8 5AT, Nottingham, Nottinghamshire, United Kingdom
- 0344 659 0052
4.6
Excellent
71 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Hyundai Vertu Service
I thought that under warranty any authorised service could fix the car. I was wrong.
When my local service in Derby failed to fix my car, I booked it in at another location. I explained the whole situation and was pleased to hear them say they would have a look at it for me.
I was very surprised when I came to collect my Bayon and the fault was still not fixed. They explained that they did not want to charge me for investigating the problem because I service my car in Derby and it is their job to fix it.
What a disappointing attitude. They later even emailed me asking not to leave negative feedback until I had spoken to them. I gave them a chance. What could they do for me? Nothing. They just left me with an unfixed car.
Their investigation concluded that the catalytic converter does not need to be replaced and that, unfortunately, it is not their job.
On top of that, the car was returned unwashed. Very disappointing.
7 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1PF0809 Kind regards, Kerry
Good customer service.
I had my Kona EV in to Hyundai Nottingham for its 4-year service. For some obscure reason, due to the fact that I am 88, I do not qualify for a courtesy car, and I am not able to sit around the service area for hours waiting for the job to be completed.
This could be a problem, but Hyundai Nottingham has a collection and delivery service for customers, which I was able to take advantage of.
This was booked in for me by their service representative, a gentleman named Jordan, who was most helpful throughout and kept me updated on the service progress. I was also pleasantly surprised to receive a video from an engineer named Danney, who was carrying out the service, taking me around the car as it was on the Ramp.
I can recommend this dealership for the quality of its staff regarding customer relations and service.
My one caveat is that Vertu, as a whole, should rethink its policy regarding age and courtesy cars. My own comprehensive policy covers me specifically for driving a car lent to me by a garage whilst my car is being dealt with.
My thanks to Jordan and Danney
3 September 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such great service from the team at Vertu Hyundai Nottingham. It’s wonderful to know Jordan kept you updated throughout the process and that Danney’s video helped give you additional confidence in the work being carried out.
We also appreciate your feedback regarding courtesy vehicles and thank you for sharing your thoughts. Customer feedback is incredibly valuable to us.
Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future.
Kind regards,
Kerry
Great service as soon as I arrived
Great service as soon as I arrived at the garage.
Dillion helped straight away very polite and helpful gave me time to look at other cars at other garages and when we returned he had the car ready for a test drive. great service throughout and talked through everything. when I arrived to collect the car I had a very warm welcome from Dillion and staff and the car was already for me to drive off in.
15 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good afternoon,
Thank you for your fantastic feedback, it’s great to hear Dillion provided such helpful and courteous service from the moment you arrived. We’re delighted he gave you the time and space to explore your options, arranged the test drive for you, and explained everything clearly throughout the process. It’s wonderful to know you received such a warm welcome on collection day and that everything was ready for you to drive away and enjoy your new car.
Kind regards,
Dean
Couldn’t fault our experience!
The whole experience from start to finish was excellent.I knew the car I wanted, didn’t need a test drive and that was excepted and there was no ‘hard sale’ which I very much appreciated.
The pre sale customer service was professional and friendly and any questions asked were answered by, I might add a few ( rather than just one ) thoughtful staff. As is normal, negotiations were made and again they were carried out in a friendly and professional manner without me feeling pressured in to ‘signing’ for a deal I didn’t want… I like that!
Collection of the car was delayed by a day due to a slight scratch on the bonnet which, I am pleased to say was spotted by Kevan ( my car salesman/ executive) and dealt with before I picked up the car, even sending me a photo of said mark to allay any concerns I may have had.
On ‘pick up ‘ day he was thorough in ‘correcting’ minor details found by me ( I am very particular! ) and was extremely patient!!
With a car with so much new & modern technology Kevan made sure I was more than happy with his explanations as to how they functioned before driving away and ensured I would feel comfortable getting back to him or visiting the dealership should I require further help… and yes, I have done that already!!
His colleagues, Jason, Michael and Josh were also extremely helpful.
Overall I couldn’t be more positive about the experience!
Now, the car, Sante Fe Ultimate… I have only been in it once after driving home from the dealership! It’s more than I expected ( so far!! ) Having had a ‘top of the range’ Mercedes coupe, then a ‘top of the range’ Lexus F sport 300, this car with it’s fabulous interior of Pecan brown leather, complimenting perfectly the exterior black, its beautifully smooth drive and so much ‘tech’ is a revelation! My neighbours are queuing up for a test drive!
I think I have said it all!
Thank you Kevan and your colleagues…good luck for the future.
18 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for taking the time to leave such a detailed review. We're delighted to hear that Kevan and the team provided a professional, friendly, and pressure-free experience from start to finish. It's great to know that Kevan's attention to detail, clear communication, and support throughout the process helped make your purchase such a positive one.
We'll be sure to pass on your kind comments to Kevan, Jason, Michael, and Josh. We hope you continue to enjoy your new Santa Fe, and thank you for choosing us.
Kind regards,
Matthew
Wesley was great
Wesley was great. Knowledgeable and eager to help. Customer service was fab 🤩
19 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for your fantastic review. We're delighted to hear that Wesley provided such great service and was both knowledgeable and eager to help throughout your experience. It's wonderful to know that you found the customer service to be excellent. We'll be sure to pass your kind comments on to Wesley, who will be thrilled to receive your feedback.
Kind regards,
Matthew
Helpful and very friendly staff
30 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good afternoon Phillip,
Thank you for your kind feedback, it’s great to hear you found the team helpful and very friendly throughout your experience.
Kind regards,
Dean
Great experience
Not only was I happy with the purchase price, the staff very friendly. Communication is good throughout the sale. Really helpful setting up apple play etc.
Wesley was the salesman I dealt with and he was really helpful. I felt like I could ask any question.
23 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for your wonderful review.
We are delighted to hear that you were happy with both the purchase price and the service you received from our team. It's great to know that communication was clear throughout the process and that the support with setting up Apple CarPlay helped make your handover even smoother.
A special thank you for recognising Wesley. We're pleased to hear that he was so helpful and knowledgeable, and that he made you feel comfortable asking any questions along the way.
Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Vertu excellent service and experience.
No pressure tactics, young new salesman JOSH was very polite, courteous, friendly and knowledgeable,as were the other members of the team
I'm sure that JOSH WILL TURN OUT TO BE AN EXCELLENT ASSET TO THE TEAM AND COMPANY.
8 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hi Paul,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Hyundai Nottingham. It’s wonderful to know Josh provided a friendly, courteous and knowledgeable service, and that you appreciated the no-pressure approach throughout.
Your kind words about Josh’s future with the team are greatly appreciated, and we’ll be sure to pass on your feedback to him and the rest of the team.
Kind regards,
Kerry
Jay very polite helpful and went the…
Jay very polite helpful and went the extra mile in showing me how everything works and tuck me out in my new car to gain the experience on how the car works he put me at ease
13 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hi Irene,
Thank you for your review. We're delighted to hear that Jay was polite, helpful, and went the extra mile to make sure you felt comfortable with your new car. It's fantastic to know he took the time to explain everything clearly and accompanied you on a drive to help you gain confidence and experience with the vehicle. We'll be sure to pass on your kind comments to Jay and the team at Hyundai Nottingham.
Kind regards,
Danielle
BRETT THE LEGEND!
I was dealt with by Brett….what a guy! Understood my needs, and went above and beyond to make me feel comfortable. Brilliant experience! Can not fault him whatsoever! Excellence beyond excellence from an amazing man! Thank you
30 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for your fantastic feedback. We’re delighted to hear that Brett provided such exceptional service, really taking the time to understand your needs and make you feel comfortable throughout.
It’s great to know he went above and beyond to deliver such a brilliant experience. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Amazing service couldn’t help enough…
Amazing service couldn’t help enough amazing staff
29 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for your fantastic feedback. We’re delighted to hear that you received such amazing service and found the team so helpful and supportive throughout your experience.
Kind regards,
Matthew
Excellent Hyundai Dealership
Very professional probably the best dealership garage we have dealt with. The attention to detail with their customer care is outstanding. Thank you to Josh Noble and Jason Booth for making our car purchase experience so easy, nothing was too much trouble.
26 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for such a fantastic review. We’re delighted to hear you found the dealership so professional and that the attention to detail really stood out. Josh and Jason will be thrilled to know they made your purchase experience so easy and enjoyable — nothing is ever too much trouble for them, and it’s lovely to see that recognised.
Many thanks,
Chloe
Had a good experience with a few…
Had a good experience with a few hiccups on the way. Have having a paper licence driving licence made things more difficult but in the end Josh and Rob helped us back into the brand we love.Josh even drove a car to our home to make sure it fitted in the garage, above & beyond.
24 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hello Maria,
Thank you for your great review! We’re pleased to hear that, despite a few hiccups, Josh and Rob were able to support you and get you back into the brand you love.
It’s fantastic to know Josh went above and beyond to help – we’ll be sure to pass on your kind feedback.
Kind regards,
Kerry
New car from Vertu Hyundai
Jay @Vertuhyundai made the experience of us having a new car so easy and straightforward. Great customer service.
16 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good afternoon Susan,
Thank you for your review. It’s great to hear that Jay made the experience so easy and straightforward for you, and that the customer service stood out so positively.
We really appreciate your feedback.
Kind regards,
Dean
Very professional and attentive
Very professional and attentive. Dillon went the extra mile to make sure we were completely happy with the car. Thank you Dillon.
12 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good morning David,
Thank you for your review. It’s great to hear that Dillon provided such professional and attentive service, going the extra mile to make sure you were completely happy with your car. Your kind feedback will mean a lot to him.
Kind regards,
Dean
Excellent service
I've used this dealership before and always had a great service from them. Everyone is helpful.
5 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Good afternoon Ray,
Thank you for your review. It’s great to hear you’ve continued to receive such good service and found the team consistently helpful — we really appreciate your continued support.
Kind regards,
Dean
Good experience
Josh was extremely knowledgeable and helpful. Got a very good deal with my trade in and everything went very smoothly.
22 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hi Neil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a smooth experience at Vertu Hyundai Nottingham.
It’s great to know that Josh was knowledgeable and helpful throughout, and that you were pleased with the trade‑in deal you received. Ensuring everything runs smoothly and delivers great value is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Ourstanding experience
We felt welcome and were treated with respect and courtesy from our first visit to the moment that we handed over the previous and collected the new car. All of our questions were answered professionally and with great kindness. This is the second Motability car that we purchased through Vertu Motors Hyundai Nottingham, and we felt as well advised as we did the first time.
22 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Thank you for sharing such a lovely review. We’re so pleased you felt welcomed and well looked after throughout the whole process. It’s wonderful to hear this is your second Motability car with us and that the team provided the same great service once again. Many thanks, Chloe
Great service by team members
Great service by team members, Elisha , Jason and Martin .
Excellent customer service all round and communication was excellent.
10/10 everyday.
Thanks Team
16 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Dear Pete,
Thank you very much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received great service from Elisha, Jason and Martin.
It’s wonderful to know that the team provided excellent customer service and communication throughout — your “10/10 every day” comment is especially appreciated and will mean a great deal to them.
Thank you again for your kind feedback and for choosing Hyundai Nottingham.
Kind regards,
Liza
Jay Griffiths is a top man all the help…
Jay Griffiths is a top man all the help and support he gives you is outstanding when it came for me to order my motability car.
13 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Nottingham
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that Jay Griffiths provided such outstanding help and support throughout your Motability journey. It’s great to know he made the process of ordering your car smooth and well supported — that level of care really does make all the difference.
Your kind words will mean a great deal to Jay and the team.
Kind regards
Dawn
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