We were guided through the process by John Walker. He explained all aspects of the new car, gave us a good price on the old car and did most of the paperwork for us. We are very grateful for his assis... See more
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Another fantastic and very happy visit to Honda Newcastle ! As always every member of staff were very warm and welcoming as well as being 100% professional. A special mention to Chad Ridley who wen... See more
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Very friendly efficient service from Calvin made the process of buying my new car effort less , I would recommend giving him a call if you are thinking about changing your vehicle.
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Really good experience recently at Vertu Honda Newcastle. After identifying the car the sales process was without hassle and took only 10 days to exchange. Fourth family car purchased through Vertu, t... See more
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Company details
About Vertu Motors - Honda Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, NE4 7DF, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 9343
4.7
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Slight delay in obtaining car but…
Slight delay in obtaining car but otherwise good service. Jack gave us all the info we needed and was very helpful, we are happy with the car supplied
17 May 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for your feedback. I’m glad to hear you received good service overall, and I appreciate your patience with the slight delay in getting your car. Your comments are valued.
Many thanks,
Chloe
Very helpful & friendly staff
Very helpful & friendly staff, especially Jack Heads who was brilliant from start to finish. Would definitely recommend.
15 May 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for sharing this great feedback. It’s wonderful to hear that you found the team so helpful and friendly, and that Jack Heads supported you brilliantly from start to finish. Knowing you’d confidently recommend the experience really means a lot.
Many thanks,
Chloe
I was seen by an young lad (Jack) I…
I was seen by an young lad (Jack) I think he was called, very helpful went through everything about the car/ prices etc. Would defiantly recommend this garage.
20 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for taking the time to leave your review. I’m pleased to hear that Jack was so helpful and took the time to go through everything clearly with you, including the car and pricing. It’s great to know you felt well looked after, and we really appreciate your recommendation.
Kind regards,
Keith
Gutted
Cant fault customer service, the garage was not pushy. we found a car we had been looking for, after 6 months of searching at a decent price, there was never any local till this one popped up. We thought we had got a brilliant deal however buying a car thats had a 'pre sale inspection' and finding a golfing book and a random mans order of service with a photo on was just the start of a bad experience. The cleanliness was not up to standard on collection in or outside the vehicle.
6 hours later my skoda scala monte carlo's clutch failed, went straight to the floor, couldn't get it in gear multiple times, scary with a toddler in the car and on main roads.
Husband drove it later and got the end of our estate at front of junction, clutch went straight to floor, wouldnt go into gear had to wave cars to go around us, extremely dangerous and embarrassing from a main dealer garage.
Got it home after a short test drive after finally getting it going, to realise how noisy the engine bay was it sounded like a 2.0l diesel not a 1.0l petrol, we were absolutely devastated. The whole point in buying this car was to stop years and years of bad luck and fixing our cars every weekend with older cars. The car has clearly had a very hard ragged life by someone.
Contacted them and they collected it the very next day and got a refund. Then saw they put it straight back up for sale!!
Still very shocked from a main dealer to sell a car in that condition when we told them we have 4 children, clearly not inspected correctly before sale.
It could of caused a crash.
8 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. If you would like to discuss your experience in more detail please contact me directly at the dealership or via email at chad.ridley@vertumotors.com Kind regards, Dean
5 ⭐️ service
Get yourself to Ventu Honda Newcastle!
Chad held initial conversations with myself and provided a friendly service. Then John was looking after my purchase from here onwards, very consistent, great communication even when out of office and thorough in all areas of sale. Lovely new car, within appropriate timescales for myself.
22 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Dear Taneshia,
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your experience at Vertu Honda Newcastle was such a positive one.
It’s great to know that Chad provided a friendly and welcoming introduction, and that John continued to look after your purchase with consistent support, excellent communication, and thorough attention to detail — even when out of the office. Providing clear updates and working to timescales that suit our customers is very important to us.
We’re pleased to hear how happy you are with your lovely new car, and your kind comments will be shared with Chad, John, and the wider team. Thank you again for choosing Honda Newcastle.
Kind regards,
Liza
Friendly and professional service by all
Great service from Mark in sales
7 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Dear Billbo,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you received great service from Mark in our sales team.
Your comments are very much appreciated and will be shared with Mark and the wider team. Thank you again for choosing Honda Newcastle.
Kind regards,
Liza
Fantastic service from honda John…
Fantastic service from honda John walker and Neil Riddell thanks for a stress free service
17 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Dear Terry,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received fantastic service and that John Walker and Neil Riddell helped make the process stress free.
Your kind comments will be shared with the team, as providing a smooth and positive experience for our customers is very important to us. Thank you again for choosing Honda Newcastle, and we hope to welcome you back in the future.
Kind regards,
Liza
A great deal
A great deal. Mark was really helpful and understood my priorities form the start of the process.
16 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Jane,
Thank you for the great review. Really glad to hear you got a great deal and that Mark understood your priorities right from the start — it makes all the difference.
Kind regards,
Kerry
Effortless experience from start to finish!
Firstly it would have been nice for you to get my name right! My surname is actually Armstrong!
Apart from that my journey from my first enquiry to picking up my car was faultless!
I would not hesitate in recommending Vertu Newcastle upon Tyne if you are looking to change your car!
14 April 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Isobel,
Thank you for the lovely 5‑star review. We’re really pleased to hear your experience from enquiry to collection was faultless — that’s exactly what we aim for.
I’m sorry your name wasn’t recorded correctly at the start, and I appreciate you pointing it out.
Thank you again for recommending Vertu Honda Newcastle upon Tyne — it means a great deal to the team.
Kind regards,
Kerry
Friendly and informative staff
Friendly and informative staff. No hard sell. Listened to our needs and requirements and acted appropriately upon these.
Overall we are very happy customers.
27 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Danny,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Honda Newcastle.
It’s great to know that the team were friendly and informative, provided a no‑pressure sales experience, and really listened to your needs and requirements. Hearing that you’re very happy customers is exactly the feedback we love to receive.
Thank you again for choosing Vertu Motors, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
My experience at Vertu Honda Newcastle…
My experience at Vertu Honda Newcastle was positive because from the moment I arrived the service I received was fantastic, the sales team listened to what I was looking for and gave me a few options. I ended up with just what I needed and the whole experience was very easy and straight forward. Even my 8 year old daughter enjoyed being there and she's not easily pleased!
21 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Chris,
Thank you for sharing your experience with us. It’s great to hear that the team at Vertu Honda Newcastle took the time to listen to what you were looking for and helped you find the right car with ease. We’re really pleased the whole process felt straightforward and enjoyable — and it’s a big bonus to hear your daughter enjoyed the visit too!
Kind regards,
Dean
Great staff friendly and helpful
Great staff friendly and helpful. Made the experience of purchasing a new car a pleasure.
19 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Mr Pilkington,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that the team at Vertu Honda Newcastle were friendly, helpful, and made the experience of purchasing your new car such a pleasure.
Your kind feedback means a great deal to everyone at the dealership. If you ever need any further assistance, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Very thorough
Very thorough, friendly service. Calvin was so helpful and patient answering all my questions. Thank you very much much.
18 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Thank you, Ruth, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that you received such thorough and friendly service at Honda Newcastle. It’s wonderful to know that Calvin was so helpful and patient in answering all your questions — your kind words will mean a great deal to him.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
It was a pleasure dealing with Calvin…
It was a pleasure dealing with Calvin and Anthony at Honda Newcastle. 110% Satisfaction!
16 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Andy,
Thank you for taking the time to leave this brilliant 5‑star review. We’re delighted to hear that your experience with Calvin and Anthony at Honda Newcastle was such a pleasure. Providing 110% satisfaction is exactly what we aim for, and it’s wonderful to know the team delivered that for you.
We truly appreciate your feedback and support.
Kind regards,
Liza.
This is the second Honda I have had…
This is the second Honda I have had from vertu not only I chose a good quality car but good quality service the salesman John was first class and went beyond helpful as I was having trouble transferring my private no plate he also makes a good cuppa I would recommend vertu to anyone
10 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi there,
Thank you for your fantastic 5‑star review. We’re delighted to hear that this is your second Honda from Vertu and that both the car quality and the service continue to impress. It’s wonderful to know that John provided first‑class support, especially in helping with the transfer of your private plate — and we’ll be sure to let him know his cuppa gets top marks too!
We truly appreciate your recommendation and your continued trust in Vertu Honda Newcastle.
Kind regards,
Liza
A happy customer
Overall, a great experience with helpful, polite and knowledgeable staff. I’m very happy with my new car.
6 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Sue,
Thank you for your lovely review. I’m really pleased to hear you had a great experience with the team at Honda Newcastle, and it’s fantastic to know the staff were helpful, polite and knowledgeable throughout.
I’m delighted you’re happy with your new car — enjoy every moment with it!
Kind regards,
Dean
Purchase of Used Car
I was looking for a relatively new used Jazz and received excellent service all round from Vertu Honda on Scotswood Road, Newcastle. Fair and impartial advice, attention to detail, answered all my questions and went for a test drive. Calvin, Jack and Natalee were lovely to deal with and the transfer from my old car to my new one was seamless. Staff at Service Desk answered my other questions patiently, friendly and professionally. Always a pleasure dealing with this branch.
11 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good afternoon Michael,
Thank you for sharing such a thoughtful review. I’m really pleased to hear you received excellent service while finding your Honda Jazz at Vertu Honda Newcastle. It’s great that Calvin, Jack and Natalee provided fair, impartial advice, paid attention to the details and supported you through a smooth test drive and an effortless handover from your old car to your new one.
It’s also lovely to hear the Service Desk team handled your additional questions patiently and professionally — that consistent friendliness across the branch really does make all the difference.
I’m delighted the whole experience felt seamless for you, and it’s wonderful to know it’s always a pleasure dealing with the Newcastle team.
Wishing you many happy miles in your Jazz.
Kind regards,
Dean
Very helpful staff throughout
Very helpful staff throughout, respectful, friendly and available as needed at Vertu. No problems at all and I was kept up to date with developments
11 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good morning Ed,
Thank you for sharing your experience. It’s great to hear the team at Honda Newcastle were consistently helpful, respectful and friendly throughout your visit. I’m really pleased you felt supported whenever you needed them and that you were kept fully updated along the way — clear communication makes such a difference.
It’s wonderful to know everything went smoothly with no issues at all.
If there’s ever anything more we can assist with, we’re always here to help.
Kind regards,
Dean
Excellent advice & service
We have been very well looked after by Mark Spring at Honda and I am very please with the deal on my new car. The experience was excellent from start to finish and for both product and service, I highly recommend Vertu Honda, Newcastle.
10 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Good morning Mrs Allen,
Thank you for taking the time to leave your review. I’m really pleased to hear that Mark looked after you so well and that you’re happy with the deal on your new car. It’s great to know the whole experience was excellent from start to finish — that’s exactly what we aim to deliver.
Your recommendation of Vertu Honda Newcastle for both product and service is truly appreciated.
Kind regards,
Dean
Highly recommended, great service
I bought my last car from Vertu Honda Newcastle almost 10 years ago, Debbie has been fantastic every time i went for servicing. This time they had an amazing deal on a new E:ny1 EV and Mark and Natalee have been so supportive and I'm excited to get my new car soon. I feel like I really trust the staff there and Honda for reliability. Thank you, Clare
3 March 2026
Unprompted review
Reply from Vertu Motors - Honda Newcastle
Hi Clare,
Thank you for the fantastic review. It’s wonderful to hear you’ve trusted Vertu Honda Newcastle for nearly a decade, and that Debbie has consistently looked after you so well over the years. It sounds like the new E:NY1 EV offer came at the perfect time, and it’s great to hear how supportive Mark and Natalee have been throughout the process.
Feeling that level of trust in both the team and the Honda brand is something we really value, and they’ll all be delighted with your kind words. Exciting times ahead with your new EV on the way.
Kind regards,
Kerry
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