Friendly professional service. No pressure sales. Extremely helpful in all respects. Nothing too much trouble. Excellent vehicle. Very pleased.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Friendly professional service. No pressure sales. Extremely helpful in all respects. Nothing too much trouble. Excellent vehicle. Very pleased.
Company replied
I have just purchased a Honda Jazz from the Vertu Morpeth dealership. Corey Jones, the sales person was extremely helpful. He went through the cars details patiently with me. He was very professional... See more
Company replied
We’ve just purchased a nearly new Honda HRV from the Vertu Honda Morpeth dealership. Corey the sales person was helpful and courteous with us. My wife and I are new to this type of car and Corey expla... See more
Company replied
Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purch... See more
Company replied
Written by the company
Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly professional service. No pressure sales. Extremely helpful in all respects. Nothing too much trouble. Excellent vehicle. Very pleased.

Reply from Vertu Motors - Honda Morpeth
First class, friendly and no hassle service right the way through. Andy us is a highly proficient gentleman and a credit to Morpeth Honda.
Thank you. We love the car!!

Reply from Vertu Motors - Honda Morpeth
We’ve just purchased a nearly new Honda HRV from the Vertu Honda Morpeth dealership. Corey the sales person was helpful and courteous with us. My wife and I are new to this type of car and Corey explained the functions of the vehicle expertly and patiently with us. The other sales team and staff were friendly and helpful too. We would definitely use this dealership for our next purchase.

Reply from Vertu Motors - Honda Morpeth
When I bought this car brand new this car was getting over 200 miles worth of range on 80 percent charge, with no air conditioning on. It now only gets 143 miles with 80 percent charge with no air conditioning on. I have been to this so called dealership numerous times over this issue and they say there is nothing the matter with car and to reset the trip. There is less than 4000 miles on the car (honda eny1). This is ridiculous. Also the staff are really unhelpful. Don't waste your time and money with this dealership. Been back to this so called dealership as loads of warning lights on car. 12v battery was drained, not for the first time. They trickle charged the battery, which they said was the problem. This fixed the range of vehicle and removed warning lights, but instead of replacing this battery under warranty John service guy told me to buy a trickle charger and charge the 12v battery when I'm not using the car. The car is parked outside and there are kids play near by the car. Does this sound reasonable to you?

Reply from Vertu Motors - Honda Morpeth
I have purchased 2023 Honda HR-V Advance at Vertu Morpeth Honda recently. Very happy with the car and customer service.
I was not very happy with front tyres and a bit damaged rear wheel. So the dealership agreed to replace both front tyres and and refurbish the rear wheel. They also gave me a very competitive price for my trade in vehicle.
Special shoutout to Corey who was incredibly helpful during the purchase process and guided me trough it.
Great service. Keep it up!

Reply from Vertu Motors - Honda Morpeth
The service we received at Vertu Morpeth when we purchased a used Honda CRV was impeccable. Corey genuinely helped us choose a car that would suit our circumstances and was very patient and understanding.

Reply from Vertu Motors - Honda Morpeth
I have just purchased a Honda Jazz from the Vertu Morpeth dealership. Corey Jones, the sales person was extremely helpful. He went through the cars details patiently with me. He was very professional in explaining the different types of purchasing options and he handled all the car details smoothly and efficiently. A pleasure to deal with.

Reply from Vertu Motors - Honda Morpeth
We purchased a Suzuki Vitara (ND68) from Vertu Morpeth. When the car arrived it was filthy, full of crumbs and marks all over the seats. No warranty was provided at the time even though they said they had emailed it. Beware as once they have your money they don’t want to know. We have had BOTH wing MIRRORS literally fall out in the space of two weeks. The right hand mirror fell off when we were travelling at speed on the motorway. Adam (Branch Manager) appeared to be disinterested and had the attitude that it’s not our problem. If the Motor Assured Warranty don’t cover it then nothing to do with us. Good luck with obtaining repeat business. Rest assured we wouldn’t touch Vertu again!
Response to your reply:
Did you read the last sentence? I have already contacted Liza Nicholson on the digital email under ref: JS1KD0704. I have left negative feedback across different platforms 😂

Reply from Vertu Motors - Honda Morpeth
When I bought this car brand new this car was getting over 200 miles worth of range on 80 percent charge, with no air conditioning on. It now only gets 143 miles with 80 percent charge with no air conditioning on. I have been to this so called dealership numerous times over this issue and they say there is nothing the matter with car and to reset the trip. There is less than 4000 miles on the car (honda eny1). This is ridiculous. Also the staff are really unhelpful. Don't waste your time and money with this dealership

Reply from Vertu Motors - Honda Morpeth
All the staff, have been more than helpful, this is the second Jazz that we have had and Graham the mechanic has serviced it from day one, no complaints.
Andy the salesman was friendly not pushy and explained every aspect of the sale in detail. Result Happy business.

Reply from Vertu Motors - Honda Morpeth
Easiest and most hassle free car purchase I’ve ever had. All staff professional and polite makeing the whole experience perfect keep up the good work and I’ll be seeing you again when I’m looking to buy my next car

Reply from Vertu Motors - Honda Morpeth
We bought our new HR-V from Honda Morpeth. The service we received from the Sales Person and his colleagues was excellent. They were all friendly and efficient. We could not have been treated better.

Reply from Vertu Motors - Honda Morpeth
Just bought a brand new Honda ENY-1 from Corey at Honda Vertu Morpeth my second car from this dealership
I have never been in a car dealership where everybody is so friendly from start to finish Corey has made the process easy and comfortable, nothing was too much trouble to him and he was always very professional whilst creating a personal experience
I would have no hesitation at recommending Corey and all the staff at Honda Vertu Morpeth

Reply from Vertu Motors - Honda Morpeth
I have never been in such a friendly car showroom where every member of staff took time to acknowledge my presence and chat. Cory Jones Sales asked if he could help in anyway and took time to ascertain what my requirements were.

Reply from Vertu Motors - Honda Morpeth
Everything was perfect, great staff across the showroom and everything was as smooth as possible

Reply from Vertu Motors - Honda Morpeth
Speedy reliable firendly service with good finance options.
Always fabulous friendly staff. Big thankyou to Andy for his great service and assistance in getting everything sorted. Delighted with the car and Vertu Honda Morpeth.

Reply from Vertu Motors - Honda Morpeth
Corey at Vertu Morpeth was incredibly knowledgeable about the new Hondra ZRV and patiently walked me through all the safety features and tech details. His no-pressure approach made me feel comfortable throughout the entire process. The experience was so smooth and enjoyable. The Handover again was informative professional and with patience.

Reply from Vertu Motors - Honda Morpeth
I used the MORPETH branch, I needed a replacement part fitted and the experience was outstanding, I mean really perfect in every possible way. The customer service representatives were absolutely fantastic, a really nice group of people who went that extra mile to accommodate me and my son who has severe disabilities. They gave him and myself the best experience as customers ever and we will never forget that because moments like that define life and inspire us with excellence and perfection that you just don't see anywhere else.

Reply from Vertu Motors - Honda Morpeth
Great friendly and knowledgeable staff, a delight to deal with - nothing is too much trouble for them.

Reply from Vertu Motors - Honda Morpeth
Everyone at Vertu was polite, kind, helpful and really nice. No pressure at all, just an overall top-notch experience - so different from other dealers I've been to in the past. Such a positive energy there - would highly recommend.

Reply from Vertu Motors - Honda Morpeth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.