We were well catered for as soon as we arrived on site. Natalie introduced herself and took us through the entire journey from initial inquiry, to test drive, to assisting with placing our order. Mann... See more
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A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
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The service I have received trading in my car for a brand new Civic, and switching the private plates has been outstanding. I dealt with Natalie, Manny, and Stephen who are credit to Vertu Honda. Than... See more
Company replied
I first visited Vertu Honda in Durham to look at a Motability car i had viewed online.I was greeted by Stephen who is one of the Motability team and he showed me the car I was interested in.He offer... See more
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Company details
About Vertu Motors - Honda Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 9218
4.8
Excellent
80 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was top notch at vertu Honda…
Everything was top notch at vertu Honda in Durham had wonderful treatment firstly from Natalie, then from Andrea in the sales team to taking delivery for car, well recommended.
18 May 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you so much for your wonderful feedback. We're delighted to hear that everything was top notch during your visit to Vertu Honda Durham.
It’s fantastic to know you received such great treatment from start to finish — from your initial experience with Natalie through to Andrea in the sales team when collecting your car. Your kind words will mean a great deal to them both and the wider team.
We truly appreciate your recommendation and are so pleased you had such a positive experience.
Kind regards
Dawn
Excellent
The service I have received trading in my car for a brand new Civic, and switching the private plates has been outstanding. I dealt with Natalie, Manny, and Stephen who are credit to Vertu Honda. Thank you so much for your help and patience. This is my first Honda, and I'm thrilled I have found a local dealership which I really get on with.
30 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Chris,
Thank you for your fantastic review. It’s great to hear that your experience trading in your car and moving into a brand new Civic went so smoothly. Switching private plates can sometimes feel complicated, so it’s especially pleasing to know everything was handled so well.
Natalie, Manny, and Stephen will be delighted to hear your kind words — their help and patience clearly made a real difference. We’re also really pleased you’ve found a local dealership you feel comfortable with, and we hope you continue to enjoy your first Honda.
Kind regards,
Dean
I first visited Vertu Honda in Durham…
I first visited Vertu Honda in Durham to look at a Motability car i had viewed online.I was greeted by Stephen who is one of the Motability team and he showed me the car I was interested in.He offered me a test drive which I accepted and off we went.During the drive he gave me lots of information on the car and I was very impressed with the car and his knowledge.
I have just taken delivery of the car and both the car and Vertu Honda are brilliant.
I would certainly recommend this dealership and their staff after my personal experience.
6 May 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Stephen,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your positive experience at Vertu Honda Durham.
It’s great to know that from your first visit, Stephen from the Motability team made you feel welcome and took the time to show you the car you were interested in, arrange a test drive, and share plenty of helpful information along the way. We’re really pleased to hear how impressed you were with both the car and his knowledge, and that everything lived up to expectations when you took delivery.
Your recommendation means a lot to the team, and we’re so pleased that both you and your new car are proving to be a brilliant match.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
VIRTU DURHAM for first class service
We were well catered for as soon as we arrived on site. Natalie introduced herself and took us through the entire journey from initial inquiry, to test drive, to assisting with placing our order. Manny stepped in to help with the process, but there was never any pressure to complete a transaction.Great service from beginning to end.
15 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon Peter,
Thank you for your review. It’s great to hear you were well looked after from the moment you arrived and that Natalie guided you clearly through each step of the journey. We’re also pleased that Manny’s support helped keep the process smooth and pressure‑free, making it a positive experience from start to finish.
Kind regards,
Dean
Excellent sales agent
Natalie who sold us the car was pleasant, professional and courteous. She was extremely knowledgeable which helped us in choosing the car we purchased. There was no hard sell (which I hate), just advice and recommendations. The showroom is immaculate and the cars are presented to a very high standard. I would highly recommend this garage.
27 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Diane,
Thank you for your lovely review. I’m really pleased to hear that Natalie made such a positive impression, supporting you with clear advice and strong knowledge, without any pressure. It’s great to know the showroom presentation and overall experience helped you feel confident in choosing the right car. We really appreciate your recommendation.
Kind regards,
Dean
Lovely friendly garage and staff
Lovely friendly garage and staff. Looked after my needs and sorted out my new car for me. Very happy.
27 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good morning Rebecca,
Thank you for your kind review. I’m really pleased to hear that the team were friendly and took good care of your needs, helping you find the right car without any hassle. It’s great to know you’re very happy with your experience.
Kind regards,
Dean
Very easy process
Try helpful salesmen (Martin and Steve) who made the whole process very easy.
24 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon,
Thank you for your feedback. I’m really pleased to hear that Martin and Steve made the whole process easy for you and provided such helpful service throughout.
Kind regards,
Dean
Outstanding Service at Vertu Arnison Durham
Outstanding service . Clear explanations and support . Wonderful staff. Car exchange process calm and fair.
24 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your feedback. We’re delighted to hear that you received outstanding service, with clear explanations and supportive, welcoming staff. It’s great to know the car exchange process was calm and fair, and your kind comments are very much appreciated.
Kind regards,
Matthew
5* Service
From initial enquiry to ordering to collecting car nothing was a problem. Very straightforward procedure. Highly recommend Vertu Durham & Martin. Managers took time to introduce themselves to me too. Here's hoping after sales service is at same level.
21 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your kind feedback. We’re delighted to hear that everything from your initial enquiry through to collection was so straightforward and hassle‑free. It’s great to know the team at Vertu Durham provided such a positive experience, and that the managers took the time to introduce themselves as well. We truly appreciate your recommendation and look forward to supporting you with the same high level of service going forward.
Kind regards,
Matthew
Excellent service from Stephen and…
Excellent service from Stephen and everyone at Honda garage, Pity me Durham
A credit to your company
17 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Dear Hilary,
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service from Stephen and the team at Honda Durham.
Your kind comments are very much appreciated, and it’s lovely to hear that you consider the service a credit to the company. Your feedback will be shared with Stephen and the wider team.
Thank you again for choosing Honda Durham.
Kind regards,
Liza
Ali was very helpful from choosing car…
Ali was very helpful from choosing car , to actually getting the car yesterday.
20 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Dear Miss Clark,
Thank you for taking the time to share your feedback. We’re pleased to hear that Ali was very helpful throughout the process, from choosing your car right through to collection.
Providing supportive and attentive service at every stage is very important to us, so your comments are greatly appreciated and will be shared with Ali and the team. Thank you again for choosing Honda Durham.
Kind regards,
Liza
Absolutely amazing customer service…
Absolutely amazing customer service from Dave & Andrea, made “getting a new car” so very special. Thank you ❤️
17 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Dear Jayne,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you received absolutely amazing customer service and that Dave and Andrea helped make getting your new car such a special experience.
Your kind words mean a great deal to the team, and feedback like this really highlights the importance of delivering a personal and memorable service. Thank you again for choosing Honda Durham — we hope you continue to enjoy your new car.
Kind regards,
Liza
Andrea from sales - Honda HRV
Andrea from sales was very helpful and knowledgeable
A pleasure to meet and deal with. I fully intend to stay with Honda in the future
17 April 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi there,
Thank you for the lovely review. Great to hear Andrea was so helpful and knowledgeable — a real pleasure to deal with. It’s fantastic to know you plan to stay with Honda in the future as well.
Kind regards,
Kerry
The sale executive Andrea was very helpful she took the stress out of my hands she helped me with my Insurance for my new car.the sale manager Manrup was very helpful.
My Experience of Vertu , Honda Durham was fantastic very friendly staff nothing was too much for them.
24 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Paul,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Honda Durham. It’s wonderful to know the team made you feel welcome and that nothing was too much trouble.
Your kind feedback means a great deal to the staff, and we truly appreciate you sharing it.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Vertu Honda Durham were great the sales…
Vertu Honda Durham were great the sales person Martin guided me through everything from start to pickup my Honda up very professional .I would recommend them to anyone.
24 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Good afternoon David,
Thank you for sharing your feedback. I’m really pleased to hear that Martin supported you so well from the first visit through to collecting your Honda. It’s great to know you found the whole experience professional and straightforward, and I appreciate your recommendation.
Kind regards,
Dean
Fabulous service and friendly staff.
Fabulous service and friendly staff.
19 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Thank you for your lovely feedback. We’re really pleased to hear you received fabulous service and found our staff friendly — it means a lot to the team.
Kind regards,
Keith
Very nice experience Natalie was very…
Very nice experience Natalie was very cheerful 😀 and experienced at her job
20 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Mr Dowse,
Thank you so much for your brilliant 5‑star review! We're delighted to hear you had such a nice experience. It's wonderful to know that Natalie made a great impression — her cheerful attitude and experience really do shine through. 😀
We truly appreciate you taking the time to share your feedback, and we're so pleased your visit to Honda Durham was a positive one.
Kind regards,
Liza.
Buying from Professionals
Dealing with David Hutchinson was such a pleasure. From day one he kept me fully informed of progress at each stage and was quick to respond if I had any questions.
I have never dealt with Honda Durham previously but would have no hesitation in recommending them to family and friends.
20 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Paul,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how much you appreciated dealing with David Hutchinson — keeping you fully informed at every stage and responding quickly to any questions is exactly the experience we aim to deliver.
We’re delighted your first experience with Honda Durham has been such a positive one, and your recommendation to family and friends means a great deal.
Kind regards,
Kerry
Best customer service
Couldn’t recommend Andrea more who helped me at Vertu Honda when choosing my new car, Andrea was lovely and down to earth with excellent knowledge about the cars and their functionality. As for Honda itself the quality of the cars shone above other vehicles I had viewed from different dealerships, overall very happy with my new car
20 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Connor,
Thank you for the fantastic 5‑star review. It’s brilliant to hear how much you appreciated Andrea’s help when choosing your new car. Her down‑to‑earth approach and excellent product knowledge really shine through in your comments, and she’ll be delighted to know she made the experience so positive for you.
It’s also great to hear how impressed you were with the quality of the Honda range compared with other dealerships. Enjoy your new car — it sounds like you’re very happy with it.
Kind regards,
Kerry
VERY HELPFUL KNOWLEDGEABLE AND PLEASANT…
VERY HELPFUL KNOWLEDGEABLE AND PLEASANT SALES STAFF PROMPT ATTENTION EXCELLENT DEAL NOTHING A BOTHER TO THEM
20 March 2026
Unprompted review
Reply from Vertu Motors - Honda Durham
Hi Valerie,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how helpful, knowledgeable and pleasant the sales team were during your visit. Prompt attention and an excellent deal — with nothing being too much trouble — is exactly the experience they aim to deliver, and they’ll be delighted with your feedback.
Kind regards,
Kerry
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