The customer service was excellent. Manu, our sales person was very professional, friendly and pulled out all the stops to get us the car we wanted. He offered all the relevant products and explained... See more
Company replied
Location
Switch locationScotswood Road, City West Business Park, NE4 7DF Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I had a fantastic experience buying my Ford ST-Line from Ford Vertu Newcastle. A special mention to Adil, who was absolutely brilliant from start to finish. He was friendly, professional... See more
Company replied
Recently purchased a Fiesta from this dealership. Special mention to Stevie Wardlaw who dealt with my enquires promptly and was always at hand for any questions. Small issue with the car after purchas... See more
Company replied
Clear pricing for my new car with part-ex. Sales process highly automated and efficient. No hard sell. A fair deal achieved. New car delivered spotless and with only 7 miles on the clock. The s... See more
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Company details
About Vertu Motors - Ford Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, City West Business Park, NE4 7DF, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0330 108 9820
4.8
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Car Day
Top notch service from start to finish, No hassle all the hard work was done by Adil Haq who is a credit to Vertu! the whole experience was amazing, Thank you.
29 August 2025
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Adil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Came to look at car id found online and…
Came to look at car id found online and was great by Natalie. Normally I hate talking to salespeople as there Normally pushy and full a bull#*t however Natalie was fantastic wasn't pushy every question I asked she knew the correct answear but I feel if she didn't know it shed find out correct way. During sorting deal communication was fantastic with the manager aswell Jonathan. Very quick turn around will certainly be coming back for my next car. Thankyou
26 August 2025
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good morning Jamie. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Natalie and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
FROM FIRST CONTACT TO COMPLETION
My first contact was with Laura at the Team Valley head office,she arranged my annual service at a very good price.She could not have been more professional,helpful and friendly,checking for any recalls,updates etc,many thanks Laura.
On arrival at Newcastle Ford,Amber and the lady sitting next to her at service reception greeted me,both were very professional,welcoming,friendly and informative.Service was completed as agreed while I waited,payment process was a breeze,everything conducted in a pleasant friendly manner.
The customer service was superb from first contact to completion on the day,can highly recommend to anyone.Many thanks,Laura,Amber and colleague.
31 July 2025
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Fantastic!!
Natalie the lady who was helping me was amazing, making everything clear and make me comfortable. Such a good experience!!
25 June 2025
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi James, Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Great service start to finish
Excellent service again. Natalie Banks is amazing really good service every time. So polite and keeps you informed as to what's happening.
21 June 2025
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good morning Mark. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Natalie and the team. We hope to see you again soon. Happy motoring, Dean
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