Sales staff were brilliant, everyone I dealt with was very professional, knowledgeable and made me feel at ease. There was no hard sell the customer service was great and the whole experience from s... See more
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Professionalism of the staff ,given time to make sure I was getting what I wanted. Made me feel at ease with no pressure to buy anything, a really pleasant atmosphere
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Mark was absolutely brilliant, couldn't believe after one week driving away with a brand-new car. So thank you to mark, what a lovely helpful sales representative you have got there so thank you so mu... See more
Company replied
Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process cal... See more
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Company details
About Vertu Motors - Ford Birmingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, United Kingdom
- 0330 108 8740
4.6
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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37 day Nightmare
My time with the car; 12 days driving with issues. 9 days spent in with Vertu resulting in a failed fix and presented with further serious engine, suspension & wheel problems. 16 days sitting on my driveway with No courtesy car. 54 emails exchanged. No like-for-like replacement offered. No contact from senior management and a constant feeling I was the problem. After 37 days ownership, the car was eventually returned and refunded. I chose Vertu to avoid this scenario. Purchasing from Vertu has been hugely stressful, frustrating, underwhelming and unprofessional. Questionable safety practices. Quite unbelievable.
18 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0209 Kind regards, Liza.
Exceptional service, customer care and great people.
Sales staff were brilliant, everyone I dealt with was very professional, knowledgeable and made me feel at ease. There was no hard sell the customer service was great and the whole experience from start to finish was exceptional. I can’t speak highly enough of the team at Bristol street, Birmingham and will be using them again!!
29 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your fantastic review.
We are delighted to hear that you had such an exceptional experience with the team at Bristol Street Birmingham. It's wonderful to know that everyone you dealt with was professional, knowledgeable, and made you feel completely at ease throughout the process.
We're especially pleased that you appreciated the no-pressure approach and the high level of customer service provided from start to finish. Creating a friendly, supportive, and enjoyable car-buying experience is exactly what we strive for.
Thank you for your kind words and recommendation. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
Keith
Professionalism of the staff ,given…
Professionalism of the staff ,given time to make sure I was getting what I wanted.
Made me feel at ease with no pressure to buy anything, a really pleasant atmosphere
29 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your wonderful review.
We are delighted to hear that you found our team professional, welcoming, and supportive throughout your experience. It's fantastic to know that you were given the time and space to make sure you found exactly the right vehicle for your needs, without ever feeling under pressure.
Creating a relaxed and pleasant atmosphere where our customers feel comfortable and confident is exactly what we strive for, so we're pleased that this was reflected in your visit.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Wasn’t that impressed with vertu Ford…
Wasn’t that impressed with vertu Ford Birmingham, a £35k van arrived dirty covered in bird crap, the front indicators were burnt out not working, I emailed them telling the indicators are broke heard nothing and had to chase for two weeks just to get a shrug of the the shoulders and stated it was fords problem. Just expected some level of aftercare service.
Currently missed out 3 days work travelling back and forth to Ford getting it sorted, getting it repaired because of their negligence.
So would advice not paying up front on the vehicle your buying
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1AK2808 Kind regards, Matthew.
Great sales person made the whole…
Great sales person made the whole process easy
28 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your kind review. We're delighted to hear that our sales team made the whole process easy and straightforward for you. Providing a smooth and enjoyable experience is always our goal, so it's great to know we met your expectations.
Kind regards,
Matthew
Mark was absolutely brilliant
Mark was absolutely brilliant, couldn't believe after one week driving away with a brand-new car. So thank you to mark, what a lovely helpful sales representative you have got there so thank you so much.
17 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your fantastic review.
We are delighted to hear that Mark provided such a brilliant experience and helped you drive away in your brand-new car so quickly. It's wonderful to know that his helpful, friendly, and professional approach made the whole process smooth and enjoyable.
Your kind words will mean a great deal to Mark, and we will be sure to pass on your feedback.
Thank you for choosing Vertu Motors. We hope you enjoy every mile in your new car.
Kind regards,
Keith
Very happy with new puma all staff was…
Very happy with new puma all staff was amazing Pete and Jamie would highly recommend if looking for new car
12 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Darron,
Thank you for your fantastic feedback, it’s great to hear you’re so happy with your new Ford Puma. We’re delighted Pete and Jamie provided such amazing service throughout, and we really appreciate your recommendation to anyone looking for a new car.
Kind regards,
Dean
Excellent
Very happy with the car and very happy with the service I received
4 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good morning Daniel,
Thank you for your kind feedback, it’s great to hear you’re so happy with both your car and the service you received. We appreciate you taking the time to share your experience.
Kind regards,
Dean
Aaron was friendly and helpful
Aaron was friendly and helpful. Very kind to understand my lack of tech know-how. Knowledgeable and good at explaining every step of the way
Great customer service
4 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Penny,
Thank you for your lovely feedback, it’s great to hear Aaron was so friendly, helpful and understanding throughout. We’re pleased he took the time to explain everything clearly and made the process easy to follow. It's wonderful to know you received such great customer service.
Kind regards,
Dean
Staff
Customer service fantastic done by Mark. Went beyond a mile to help me out.
4 August 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon,
Thank you for your fantastic feedback, it’s great to hear Mark provided such excellent customer service and went the extra mile to help you. We’re delighted he made such a positive difference to your experience.
Kind regards,
Dean
Collection of new vehicle …
The sales representative Damien was a great bloke to deal with making sure that i understood everything from start to finish he explained all the controls of the vehicle and went above and beyond throughout. Would highly recommend
31 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Dav,
Thank you for your fantastic feedback, it’s great to hear Damien took the time to explain everything clearly and made sure you felt confident throughout the process. We’re delighted he went above and beyond to support you and really appreciate your recommendation.
Kind regards,
Dean
Excellent service great friendly…
Excellent service great friendly helpful staff a very pleasant unrushed environment could not do enough to help mark Selby who delt with me is such a nice guy so helpful completely stress free experience
31 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your wonderful feedback. We're delighted to hear you received excellent service from our friendly and helpful team, and that the process was relaxed and stress-free. It's great to know Mark looked after you so well and made your experience such a positive one.
Many thanks,
Chloe
First Class Service
From first call to vehicle pick up I received a first class service. No harassment to buy just a willingness to genuinely help and I'm very pleased with the end result thanks to Donna Aaron and Ben at the Bristol Street Branch.
18 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your fantastic review.
We are delighted to hear that you received first-class service from your initial enquiry right through to collecting your vehicle. It's wonderful to know that Donna, Aaron, and Ben provided genuine support and guidance without any pressure, helping to make the whole process enjoyable and straightforward.
We're thrilled that you're so pleased with the end result and truly appreciate you taking the time to share your experience.
Kind regards,
Keith
Wayne was very understanding and didn’t…
Wayne was very understanding and didn’t push me into buying anything he also had my car ready for collection on my chosen day. Top marks very happy .
20 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Mr and Mrs Latham,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Wayne provided such an understanding and pressure-free experience during your visit to Ford Birmingham.
It’s great to know that he listened to your needs, ensured everything was ready for collection on your chosen day, and helped make the whole process straightforward and enjoyable. We're thrilled that you're so happy with both the service and your new car.
We’ll be sure to pass your kind words and top marks on to Wayne and the team.
Kind regards,
Liza.
I had a genuinely excellent experience…
I had a genuinely excellent experience with Vertu Birmingham from start to finish.
Ben, David and Peter were all friendly, welcoming and easy to deal with. Communication was clear throughout, everything was explained properly, and the handover of the car was smooth and well organised.
Buying a car can sometimes be stressful, but the whole team made the experience feel straightforward and enjoyable. I’m very pleased with the car and wouldn’t hesitate to recommend Vertu Birmingham.
23 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Matt,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you had a genuinely excellent experience with Ford Birmingham from start to finish.
It’s wonderful to know that Ben, David, and Peter were friendly, welcoming, and easy to deal with throughout your journey. We're particularly pleased that communication was clear, everything was explained properly, and the handover process was smooth and well organised.
Buying a car should be an enjoyable experience, so it’s great to hear that the team helped make the process straightforward and stress-free. Thank you for your recommendation and for your kind words about the team.
We hope you enjoy every mile in your new car.
Kind regards,
Liza.
Great service from sales man Mark…
Great service from sales man Mark Selby, from start to finish.
21 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi,
Thank you for your fantastic 5-star review!
We’re delighted to hear Mark provided great service from start to finish and made your experience such a positive one.
We’ll be sure to pass on your kind feedback to him. Thank you for choosing Vertu Ford Birmingham, and we hope to welcome you back again in the future.
Kind regards,
Kerry
The service and attention provided by…
The service and attention provided by Mark Selby and Ben Baker at Vertu Ford Birmingham was second to none. I would not hesitate to recommend that anybody looking for a new or used vehicle pays them a visit. 5 star service.
22 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Adrian,
Thank you for your fantastic 5-star review!
We’re delighted to hear Mark and Ben provided such outstanding service throughout your experience with Vertu Ford Birmingham. It’s wonderful to know their support, attention and professionalism left such a positive impression.
Thank you for your recommendation and kind feedback. We’ll be sure to pass your comments on to both Mark and Ben.
Kind regards,
Kerry
Always a worry making a big purchase
Always a worry making a big purchase, it was very reassuring working with Ben and Bradley , extremely happy with the service and support throughout the buying process , feel
Very satisfied I made the right decision.
22 July 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi John,
Thank you for your fantastic 5-star review!
We’re delighted to hear Ben and Bradley provided such reassuring support throughout your purchase. Buying a car is a big decision, so it’s wonderful to know the team helped you feel confident and comfortable every step of the way.
We really appreciate your kind feedback and are thrilled that you're so happy with your decision.
Kind regards,
Kerry
We purchased a brand-new Ford Tourneo…Unacceptable service.
We purchased a brand-new Ford Tourneo 9-seater from Vertu Ford Birmingham on May 12th for our day centre (for adults with learning disabilities). This vehicle was supposed to be a lifeline for our service users to get to the centre and go on trips.
Instead, it has been a complete nightmare. On collection, we were told there was an issue with the battery but once driven it would be rectified, within 2 weeks it developed severe electrical faults and has been sitting in their workshop since June 1st. Two separate Ford Assist engineers confirmed there was an underlying electrical defect. Since then, they have replaced the battery, the sensor, and the Body Control Module (BCM)—and the vehicle is still completely broken.
We have now been told the next replacement part is on back-order until August. If that part doesn't work, what then? We are paying over £640 a month for a brand-new vehicle we only got to drive for two weeks, while being forced to deal with endless delays. While the dealership provided us with a courtesy vehicle, this is not our van. It is not the brand-new asset we purchased, and it does not excuse them forcing us to pay for a depreciating, broken vehicle indefinitely.
To make matters worse, we are being told that because we bought this through our day centre, we "have no rights" to reject it and must wait up to six months for them to try and fix it. Exploiting legal loopholes to refuse a refund to a day centre for vulnerable adults is an appalling way to do business.
The General Manager, David Lee, and the team need to step up, do the right thing, and accept the formal rejection of this unfit vehicle. We have now involved our local MP and our finance company to fight this. Absolutely shocking customer care from Vertu Ford Birmingham.
EDIT. IN RESPONSE TO FORDS REVIEW.
Thank you for your response, Kerry.
While we appreciate that the parts are on backorder from the manufacturer, this does not alter the legal reality of the situation.
Under the Sale of Goods Act 1979 and the Supply of Goods (Implied Terms) Act 1973, our contract is for the brand-new vehicle we purchased, which has been entirely unfit for purpose and sitting in your workshop since June 1st following multiple failed repair attempts
How do we know this part will work, the last three attempts you’ve been confident!
While the courtesy vehicle allows our day centre to keep moving, it is not the brand-new asset we are paying over £640 a month for. Expecting a day centre for vulnerable adults to pay thousands of pounds for a broken vehicle while waiting months for a repair is completely unreasonable.
We have completely lost confidence in this vehicle. Because the statutory "reasonable time" for repair has long passed, we have issued a formal notice of rejection to our finance provider, Mann Island, to terminate the agreement and recover our deposit.
We ask that management stops monitoring the "progress" of a failed repair and instead works directly with Mann Island to accept the rejection and wind up this contract immediately.
12 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi,
Thank you for taking the time to share your feedback. I appreciate the frustration this situation has caused and would like to reassure you that the management team is aware of the issues you have raised and we are continuing to monitor progress closely.
We are currently awaiting parts from the manufacturer, which are unfortunately on back order and outside of our direct control. In the meantime, we have ensured that a like-for-like Ford courtesy vehicle has been provided to minimise any disruption.
Please be assured that we remain in contact regarding your vehicle and will continue to provide updates as soon as more information becomes available.
Kind regards, Kerry
Great service from the guys at Vertu…
Great service from the guys at Vertu Motors Birmingham. Peter our dealer really went out of his way to get exactly what we wanted, model, colour, price and delivery time. Would highly recommend!
6 May 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Joseph,
Thank you for your recommendation. We're delighted to hear that Peter provided such great service and helped find the right vehicle for you, meeting your requirements on model, colour, price, and delivery timescale.
Enjoy your new vehicle, and thank you for choosing Vertu Ford Birmingham.
Kind regards,
Danielle
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