From walking through the doors at Vertu Motors to leaving with our gorgeous car was excellent customer service. Nothing was to much to ask, Joe Miller went above and beyond for us. Joe even said if we... See more
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From start to finish Ethan at the Derby Cupra site was professional , helpful and was clear in all his communication. He helped me purchase the car was always at the other end of the phone/email when... See more
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I recently part-exchanged my vehicle with Vertu SEAT Derby and purchased a car they had for sale. From my very first point of contact right through to completing the sale, the whole experience... See more
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The staff we had communication with were good, friendly and resourceful. There is a LOT of bumph and paperwork to be covered with the finance issues, which takes a lot of patience - on both sides. E... See more
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Company details
About Vertu Motors - CUPRA Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, United Kingdom
- 0330 108 8131
4.7
Excellent
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent Experience
From walking through the doors at Vertu Motors to leaving with our gorgeous car was excellent customer service. Nothing was to much to ask, Joe Miller went above and beyond for us. Joe even said if we needed to ask anything just to ring. Very happy customers.
29 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent customer service from the moment you arrived through to driving away in your new car.
It’s great to know that Joe went above and beyond to support you and made the whole experience so positive. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Cupra Derby
From start to finish Ethan at the Derby Cupra site was professional , helpful and was clear in all his communication. He helped me purchase the car was always at the other end of the phone/email when needed.
12 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Luke,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ethan provided professional, clear, and helpful support throughout your experience at CUPRA Derby. It’s great to know he was always available when you needed him and made the whole process smooth from start to finish.
We truly appreciate your kind feedback and will be sure to pass your comments on to Ethan and the team.
Kind regards,
Liza
I recently collected my new Cupra…Excellent service
I recently collected my new Cupra Formentor through the Motability Scheme, and I wanted to thank Fitz for making what could have been a very difficult experience so much easier.
After my accident, I found change quite challenging. Before the accident, I drove an Audi A6 and loved larger cars. Moving to an Audi A3 through Motability was already a big adjustment, and when Audi stopped offering Motability vehicles, I was understandably anxious about having to find something new.
I did a lot of research looking for a car that would give me a similar feel and level of comfort, which eventually led me to Cupra. From the moment I met Fitz, he was welcoming, patient, and understanding. I explained that I struggle with change and was nervous about choosing a different car. Rather than rushing me, he took the time to listen carefully and talk me through the different models available, helping me understand which options might suit my needs best.
What stood out most was that Fitz made me feel I could trust him. He listened to what was important to me and genuinely wanted to help me find the right car, not just make a sale. Thanks to his guidance, I surprisingly made my decision quite quickly and chose a Cupra Formentor.
I absolutely love the car. Although handing back my Audi A3 felt a little like a funeral and was quite an emotional moment, Fitz made the transition much easier and gave me confidence that I was making the right choice.
Thank you, Fitz, for your patience, understanding, professionalism, and excellent customer service. I would highly recommend both Fitz and the Cupra team to anyone looking for a new car.
Sam
18 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Sam,
Thank you so much for taking the time to leave such a thoughtful and heartfelt 5‑star review. We’re truly delighted to hear about your experience with Vertu CUPRA Derby.
Your journey and the challenges you’ve faced make your feedback especially meaningful, and we’re so pleased that Fitz was able to support you in such a positive way. Taking the time to listen, understand, and guide you without any pressure is exactly the level of care we aim to provide, and it’s wonderful to know that Fitz helped you feel comfortable and confident throughout the process.
We completely understand how emotional and challenging a change like this can be, especially after your accident, and it’s fantastic to hear that Fitz’s patience, professionalism, and understanding made such a difference. Helping you find a car that gives you confidence and enjoyment again is what truly matters, and we’re thrilled that you love your new CUPRA Formentor.
Your kind recommendation means a great deal to Fitz and the entire team, and we’ll be sure to share your words with him — he will be incredibly proud to know the impact he has made.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to support you. Wishing you many happy and comfortable miles ahead in your new car.
Kind regards,
Liza.
Outstanding Service - 10/10
I recently part-exchanged my vehicle with Vertu SEAT Derby and purchased a car they had for sale. From my very first point of contact right through to completing the sale, the whole experience was excellent.
The team were professional, friendly, and made the entire process smooth and stress-free. A special mention goes to Josh, who was outstanding throughout. He was knowledgeable, helpful, and always available to answer any questions I had. His customer service was first-class and made me feel valued every step of the way.
I'd also like to thank Ryan and Tom, who were both very helpful and contributed to making the experience such a positive one. Their support, professionalism, and willingness to help were greatly appreciated.
I would highly recommend Vertu SEAT Derby to anyone looking to buy or part-exchange a vehicle. Excellent service from start to finish.
19 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Josh, Ryan & Tom and the team. We hope to see you again soon. Happy motoring Dawn
Super customer experience
Fabulous engaging customer service from Ben and Ryan. Delivered all that they had promised and more. Super experience.
16 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon John,
Thank you for your review. It’s great to hear that Ben and Ryan delivered such engaging and reliable customer service, going above and beyond what was promised. We’re delighted you had such a positive experience.
Kind regards,
Dean
Impeccable customer service
Andy was amazing,really friendly and was a genuine guy,thanks for all your help,shout out to Ryan too
13 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Absolutely recommend!
I recently purchased a used car from Vertu Cupra Derby, and the experience was absolutely fantastic from start to finish.
A special thank you to Ben, who was incredibly helpful throughout the entire process. He was friendly, knowledgeable, and professional, taking the time to answer all my questions and making sure I felt completely comfortable with every step of the purchase. There was never any pressure, just genuine advice and excellent customer service.
After months of looking for a car he made it a smooth and enjoyable experience. Everything was handled efficiently, communication was excellent, and the car was presented in immaculate condition when I collected it.
I'm absolutely thrilled with my new car and couldn't be happier with the service I received. I would highly recommend Vertu Cupra Derby to anyone looking for a hassle-free car-buying experience. Thanks again to Ben and the team for going above and beyond!
6 June 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for such a fantastic and detailed review. It’s brilliant to hear how smooth and enjoyable your experience was at Vertu Cupra Derby, especially after months of searching. Ben clearly made a real difference — friendly, knowledgeable and genuinely supportive without any pressure — and it shows in how confident and happy you felt throughout the process.
It’s great to know communication was spot‑on, everything was handled efficiently, and the car was presented perfectly on collection. Being absolutely thrilled with your new car is the best outcome of all, and your recommendation will mean a lot to the whole team.
Many thanks,
Chloe
Found my PERFECT CAR
I was looking for a new car & saw one online on the SEAT Derby website.
The whole experience from the first phone call to actually meeting in person & test driving the car was nothing other than AMAZNG, I want to say a big thank you to Andrew Lawrence who was my sales assistant, nothing but professional & knowledge about the products they offer. (He knows his stuff) I found my perfect car & I can’t thank you enough 😊would t hesitate to recommend VERTU to anyone 5* service.
12 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Vicky,
It’s fantastic to hear how smoothly everything went from your first enquiry through to finding the perfect car. I’m really pleased that Andrew looked after you so well and made the whole experience enjoyable and informative.
Thank you for your kind recommendation – it truly means a lot.
Kind regards,
Dean
Joe was really helpful and kept me Upto…
Joe was really helpful and kept me Upto date with everything and also helped me make my mind on what car I wanted thanks again Joe
18 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Reece,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Derby.
It’s great to know that Joe was so helpful and kept you updated throughout, as well as supporting you in choosing the right car. Your kind feedback will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
As always the service from Seat/Cupra…
As always the service from Seat/Cupra Derby has been excellent
18 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Gavin,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve continued to receive excellent service from the team at CUPRA Derby.
Your ongoing support and kind feedback really mean a lot to the team.
We appreciate you taking the time to share your experience.
Kind regards,
Kerry
Thank you to Andy
Thank you to Andy, the salesman who sold us the car. He explained everything really well. When I picked up the car he patiently went over all of the features in detail. Overall, he made the whole experience stress free. Thank you!
15 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Alison,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Derby.
It’s wonderful to know that Andy explained everything clearly and took the time to go through all the features with you in detail on collection. Making the experience stress‑free and enjoyable is exactly what we aim for, and he’ll be thrilled to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Dont use vertu cupra derby
Dont use vertu cuora derby.
Imagine asking could I arrange a test drive for when ever.
The reply. Wait for it. ..
why do you want to test drive a car for!!!!!
Ur not a showroom? Who sell cars? And potential buyers to test before?? So are you a hospital. Did I go into the wrong building.
Oh and not to forget smoking whilst showing me around cars.
27 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Dear Mandeep
We are disappointed to read your review and do not recognise the version of events described. Our team attempted to assist you professionally by providing advice based on your Motability eligibility and vehicle change timeframe, with the intention of ensuring you received the most appropriate experience closer to your renewal date. Whilst we appreciate you were unhappy with this advice, we do not accept that the level of language and behaviour directed towards our dealership and contact centre colleagues was appropriate.
We would also like to clarify that the Sales Executive involved does not smoke and therefore we dispute this allegation. We remain committed to maintaining a respectful environment for both our customers and colleagues at all times.
Kind regards
Mark Dethick
General Manager
Collected my Hyundai i30N from Vertu…
Collected my Hyundai i30N from Vertu Cupra. Very fast turn around and very professional.
10/10 from the sales team definitely worth the hour drive. Thanks guys
7 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that collecting your Hyundai i30N from Vertu CUPRA Derby was such a positive experience.
It’s great to know that the turnaround was fast and that the sales team provided a very professional service throughout — making the hour’s drive well worth it. Your 10/10 feedback will be greatly appreciated by the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your i30N.
Kind regards,
Liza.
Very friendly & helpful staff.
Very friendly staff. Helpful in helping me decide on which car to go for. Administration very straight forward. Follow up call once I'd taken the car home.
28 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Maureen,
Thank you for your feedback. It’s great to hear you found the team friendly and helpful when choosing the right car, and that everything from the administration to the follow‑up call was straightforward and well handled. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great Experience
Great experience throughout trading my vehicle in and purchasing an electric vehicle. Special thanks to Andy for his patience considering I was making the drive from Scotland.
30 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Araron
Thank you for your lovely feedback. We're delighted to hear that you had a great experience trading in your vehicle and purchasing your electric vehicle. A special thank you for recognising Andy — it’s wonderful to know his patience and support made the process smooth for you, especially with such a long journey from Scotland.
Your kind comments are truly appreciated.
Kind regards
Dawn
Brilliant customer service
Brilliant customer service
Andy was excellent in all aspects for us on our new vehicle order placement and collection 👍🏼
21 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Mohammed,
Thank you for your feedback. I’m really pleased to hear you received brilliant customer service and that Andy supported you so well throughout both the order placement and collection of your new vehicle. It’s great to know everything went smoothly for you.
Thank you for choosing CUPRA Derby and for taking the time to share your experience.
Kind regards,
Dean
Brought a car I liked and was happy…
Brought a car I liked and was happy with the service. Since then, I regret it. I've had so many phonecalls and emails to follow up, speak about service plans, requesting I leave a review...
Just leave me alone!
1 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Katie,
Thank you for taking the time to leave your review. We’re pleased to hear that you were happy with the service you received and with your new car.
We’re sorry to hear that you feel frustrated by our follow-up process. As part of our customer care, we do make follow-up calls and send emails to ensure our customers are happy with their vehicle and experience. We also contact customers regarding service plans that may not have been taken out at the point of sale or collection, as we aim to make sure all available options and support are offered.
However, we do appreciate your feedback and apologise if our contact has felt overwhelming. We will certainly endeavour to leave you to enjoy your new car moving forward.
If you do experience any issues or if there is anything further we can help with, please do not hesitate to contact me directly on 01332 399000.
Kind regards,
Mark Dethick
General Manager
Great experience at Cupra
Great experience at Cupra. Really helpful and informative service from Andy.
We’re happy with all elements of information provided, test drive and finance information.
25 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your feedback. We’re delighted to hear that you had a great experience at Cupra and that Andy provided such helpful and informative service. It’s great to know you were happy with all aspects of the process, including the information provided, the test drive, and the finance options.
Kind regards,
Matthew
Possibly the best experience I’ve had…
Possibly the best experience I’ve had with a dealership. I visited and purchased a car last week, my rep was Fitz and he made the process as easy as buying a car can be. Had a minor issue with the cable but this was sorted no questions asked. I’ll be back for another car in the future.
10 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Andrew
Thank you for your fantastic feedback. We're delighted to hear this was possibly the best experience you’ve had with a dealership. It’s great to know that Fitz made the process as easy as possible when purchasing your car, and that when a minor issue did arise, it was sorted quickly and without any fuss.
We really appreciate your kind words and are pleased to hear you’d return to us again in the future — that means a great deal to the team.
Kind regards
Dawn
I had a great experience purchasing my…
I had a great experience purchasing my car from Vertu Motors, especially as this was my first time buying a car.
The whole process was smooth and well organised, and the team worked very well together. Everyone was helpful and responsive throughout, answering my questions clearly and making sure everything was ready before collection.
I also appreciate their support with a few follow-up queries after the purchase. Overall, a very positive experience and I would definitely recommend them.
9 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Tracy
Thank you for your lovely feedback. We're delighted to hear that your first car‑buying experience with Vertu Motors was such a positive one. It’s great to know the whole process was smooth, well‑organised, and supported by a helpful, responsive team who clearly answered your questions and ensured everything was ready for collection.
We also really appreciate your comments about the follow‑up support — we’re always here to help, even after you’ve driven away. Thank you again for your kind words and your recommendation.
Kind regards
Dawn
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