Saffron is great, she really takes time to listen to what's important to the customer and make a personal connection so you feel valued. Buying my car was a joyful experience and thats all down to S... See more
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I've just bought a car through vertu citroen derby. They made the whole process very easy and took the stress out. I part exchanged at the same time. All the staff we met were very friendly. And no pr... See more
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From the very beginning, Dan was brilliant — knowledgeable, engaging, and genuinely helpful throughout the whole process. There was absolutely no pressure to buy, just honest advice and excellent cust... See more
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Bought a new Skoda Elroq from Vertu in Derby. Great experience from first contact and ordering, through to collection and hand over. Great service from Mark Pashley in particular, sales exec there,... See more
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Company details
About Vertu Motors - Citroen Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Stores Road, DE21 4XF, Derby, Derbyshire, United Kingdom
- 0330 108 5856
4.7
Excellent
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saffron is great
Saffron is great, she really takes time to listen to what's important to the customer and make a personal connection so you feel valued.
Buying my car was a joyful experience and thats all down to Saffron and her approach.
30 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good afternoon Karen,
Thank you for your wonderful feedback, it’s great to hear Saffron took the time to understand what was important to you and made you feel truly valued. We’re delighted she made buying your car such a joyful experience.
Kind regards,
Dean
The price wa really good
The price wa really good, with no need to haggle. Deliver time good and Customer handover seamless.
26 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Keith,
Thank you for your great feedback.
We’re pleased to hear you were happy with the price and that the whole process, from delivery to handover, was smooth and straightforward.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Excellent dealership
I've just bought a car through vertu citroen derby. They made the whole process very easy and took the stress out. I part exchanged at the same time. All the staff we met were very friendly. And no pressure from the sales department, they were just truly helpful. Trying to accommodate around my budget. Thanks again to the sales team and service department. Can highly recommend. I will be back for my next car.
19 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Ed,
Thank you for your fantastic feedback.
We’re delighted to hear that the team at Citroen Derby made the whole process easy and stress free for you, and that you felt supported without any pressure while working within your budget. It’s also great to hear your part exchange was handled smoothly.
We really appreciate your recommendation and look forward to welcoming you back for your next car.
Kind regards,
Danielle
Excellent customer service
Excellent customer service from all staff. In particular our Sales advisor was polite, efficient and helpful throughout the purchase of our new car. She made the whole process a pleasant experience.
12 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Excellent Service
Excellent Service, Great Car! Never purchased a car on my own before so was quite nervous, but the whole process was a real pleasure and I received excellent care and attention.
15 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Mary,
Thank you for your fantastic 5-star review!
We’re delighted to hear that your experience was such a positive one, especially as it was your first time purchasing a car on your own. It’s great to know the team made the process enjoyable and provided the care and attention you deserved.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Great rep
Well Scott Burton was a fantastic rep he is extremely thorough on explaining everything and showing you about the things in the car ,especially as we are not techno knowledgeable, so fingers crossed we will have happy driving experience in the car as we had the Dacia sandero stepway before .
16 June 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Thank you for taking the time to share such a lovely review. We’re delighted to hear that Scott made the experience so clear and enjoyable, especially when it comes to all the tech features. It’s great to know he helped you feel confident and ready for the road ahead. We hope your new car brings you just as much happiness as your Sandero Stepway did.
Many thanks,
Chloe
From the moment we walked into virtual…
From the moment we walked into virtual derby we were made to feel welcome and at ease.
Beth was our 1st contact who was amazing followed by the equally amazing bridie
19 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good afternoon Clare,
Thank you for your lovely feedback. It’s great to hear you felt so welcome and at ease from the moment you arrived, and that both Beth and Bridie made such a positive impression throughout your visit.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Picked up a great little car from Vertu…
Picked up a great little car from Vertu this weekend at a great price, and Katie was so helpful from start to finish! She even offered to arrange pick up from the train station I was arriving at. Couldn't recommend Vertu more highly enough!
30 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good afternoon Scott,
Thank you for your fantastic feedback. It’s great to hear you found the perfect car at a great price and that Katie provided such helpful support from start to finish. Offering to arrange collection from the train station is a lovely touch and really shows the level of care given.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Dean
Overall
Overall, friendly customer service who made our test drive and purchasing an easy and flawless experience. Flexible finance aided our decision to but a quality car.
26 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I had great service from Will
I had great service from Will and was very happy with him! I was very disappointed in the part exchange offer for my existing car plus a real unwillingness to negotiate!
20 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3T2705 Kind regards, Danielle
Simply the best
Been an amazing journey from beginning to end. Jason was brilliant. Love my car
18 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good afternoon Bethell,
Thank you for your lovely feedback. It’s fantastic to hear you had such a great experience from start to finish and that Jason made the journey so enjoyable. Even better to know you’re loving your new car.
Kind regards,
Dean
Great customer service from Dave at the…
Great customer service from Dave at the Citroen Derby branch - made the whole process really straightforward and was always ready to answer any questions. Would definitely recommend!
16 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Olivia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great customer service at Vertu Citroën Derby.
It’s wonderful to know that Dave helped make the whole process straightforward and was always on hand to answer your questions. He’ll be really pleased to read your kind feedback. Your recommendation means a great deal to the team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Company very friendly and informative…
Company very friendly and informative ,helpful , staff was very good
11 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good morning,
Thank you for your review. It’s great to hear you found the team friendly, informative, and helpful, and that the service you received was so positive.
Kind regards,
Dean
Great team at vertu motors Derby
Always use vertu motors Derby. Have never had a problem in all my years of driving hopefully that will continue. This has been my 4th car I have had from them . Im sure if I do have any problems they would soon solve them . Many thanks to Daniel and the team at Derby.
15 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Phillip,
Thank you for your fantastic 5-star review! We’re delighted to hear about your continued loyalty to Vertu Motors Derby and that you’ve had such consistently positive experiences over the years.
It’s especially great to know that this is your fourth car with the team and that Daniel and the team have continued to provide such excellent service. Your confidence in us really means a lot, and we’re always here should you ever need any support.
Thank you again for your kind words and continued support.
Kind regards,
Kerry
People you can TRUST
From the very beginning, Dan was brilliant — knowledgeable, engaging, and genuinely helpful throughout the whole process. There was absolutely no pressure to buy, just honest advice and excellent customer service. When I collected my car, I honestly think Dan was even more excited than I was! He comes across as a truly genuine and trustworthy person, which made the entire experience enjoyable and stress-free. Also to be fair his manager was also a great guy and got me the deal I wanted - Thank you
6 May 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Dear Heather,
Thank you for your lovely feedback. We’re so pleased to hear Dan made the experience enjoyable and stress free, and that his genuine and trustworthy approach stood out. It’s great to know both Dan and his manager were able to support you and secure the deal you wanted.
Kind regards,
Danielle
Regan vertu Derby
Regan , was so helpful in helping me decide which car was best for me to purchase , there was no hard sell technique, in fact it took a couple of weeks , took a couple out on test drives , nothing was too much trouble
Thankyou so much I love my new car 😊
29 April 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Hi Denise
Thank you for your lovely feedback. We're delighted to hear that Regan was so helpful in supporting you to decide which car was best for you. It’s great to know there was no hard sell, that you were given the time you needed — including multiple test drives — and that nothing was too much trouble along the way.
We’re so pleased to hear you love your new car 😊 Your kind words are truly appreciated.
Kind regards
Dawn
My experience was amazing from start to…
My experience was amazing from start to finish! Alex supported me in finding the right car for me and kept me informed every step of the way via email and calls. Loved the personalised videos after picking my car and when it arrived in for me to collect, can not fault anything , Thank you
30 April 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Good morning Tina,
Thank you for your lovely review. It’s fantastic to hear that Alex supported you so well throughout, keeping you informed and helping you find the right car. The personalised videos are a great touch, and we’re delighted everything went so smoothly from start to finish.
Kind regards,
Dean
I was introduced to Citroen Vertu…
I was introduced to Citroen Vertu Motors by my wife who spoke highly of your Representative Jason Lord. I experienced is service and expertise first hand. From the moment I entered the dealership until I left with my new car. The experience was seamlessly professional and enjoyable. The consummate salesman. It’s my first time purchasing a car and every detail was explained and handle without hassle. I would highly recommend Jason to anyone wanting to purchase a car.
24 April 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Thank you for taking the time to share your experience with us. We’re delighted to hear that Jason provided such professional, knowledgeable, and supportive service throughout your first car purchase. It’s wonderful to know that everything was clearly explained and handled smoothly, making the experience both enjoyable and hassle‑free from start to finish. Your recommendation is greatly appreciated and will be shared with Jason and the team.
Kind regards,
Matthew
So In love with my Citroën C3
So In love with my Citroën C3 from Vertu Citroën Derby. From my first step into their Dealership l was greeted by friendly staff and Alex (the salesperson I dealt with ), was great 👍. He made the whole purchase experience so easy, an absolute credit to Vertu. Thank you so much Alex.
18 April 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Dear J W,
Thank you for taking the time to share your feedback. We’re delighted to hear how much you’re loving your Citroën C3 and that your experience at Vertu Citroën Derby was such a positive one from the moment you arrived.
Your kind comments about Alex are very much appreciated. It’s great to know that his friendly approach and support made the whole purchase process easy and enjoyable — he’s certainly a credit to the team. Your feedback will be shared with him.
Thank you again for choosing Vertu Citroën Derby, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Had such a lovely experience
Had such a lovely experience with all at Vertu Citroen Derby. Aaron, Pete and Mollie all couldn’t have been any more helpful and I would highly recommend this dealership to anybody. I came to them with very little idea what I wanted/needed, just a budget, and they found me my perfect car. Thanks guys!
20 April 2026
Unprompted review
Reply from Vertu Motors - Citroen Derby
Dear Zoe,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a lovely experience with the team at Vertu Citroën Derby.
Your kind comments about Aaron, Pete and Mollie are very much appreciated. It’s great to know that they were able to guide you from an initial budget to finding the perfect car, and that you felt so well supported throughout the process.
Thank you for your recommendation and for choosing Vertu Citroën Derby — we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
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