Collected my new BMW X3 M Sport Pro from Vertu BMW York. Had a wonderful experience during both the purchase and collection on Friday 29 May. Many thanks to Adrian Cox Business Manager and Tim Green... See more
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I have been going around dealerships for the past 3 weeks, finally went to vertu BMW York yesterday and picked up a 420i , the sales team is amazing, very helpful. Especially benjamin who was extre... See more
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Great service from Jack kept me informed at every stage and was flexible when I wanted changes with the car deal/delivery. Test drive was definitely worth getting a feel for the car and it's merits ov... See more
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Staff were incredibly, this was the first time I’ve bought a BMW and they couldn’t have been more helpful. They gave me so much information, were there to answer any questions I had and updates if the... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.8
Excellent
180 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had another great experience with the…
I had another great experience with the team. Timothy Greenwood and Chris are epic.
25 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Kelly,
Thank you for your feedback. It’s great to hear you had another positive experience and that Timothy and Chris made such a strong impression. It’s always encouraging to know the team continue to deliver such a high level of service.
We really appreciate you sharing your experience.
Kind regards,
Dean
It’s always a pleasure dealing with…
It’s always a pleasure dealing with mini York, Stacey has been an absolute star in finding me my perfect car
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Donn,
Thank you for your review. It’s great to hear that Stacey helped you find your perfect car and made the experience such a positive one. We really appreciate your continued support.
Kind regards,
Dean
Collected my new BMW X3 M Sport Pro…
Collected my new BMW X3 M Sport Pro from Vertu BMW York. Had a wonderful experience during both the purchase and collection on Friday 29 May. Many thanks to Adrian Cox Business Manager and Tim Green Sales Executive for the professional way everything was conducted. Both a credit to the Dealership.
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon William,
Thank you for your review. It’s great to hear you had such a wonderful experience during both the purchase and collection of your BMW X3. Adrian and Tim will be delighted to know their professional approach made such a positive impression — they are a real credit to the team.
Kind regards,
Dean
Tim Green is very professional offering…
Tim Green is very professional offering great advice I’m
On my 3rd X5 supplied by Vertu BMM York keep up the great service
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service as always
Great service as always. Cant fault them. Especially Tim and Chris
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Tim, Chris and the team. We hope to see you again soon. Happy motoring, Selina
Andy At Vertu Was Awesome
My experience, as ever, was phenomenal. Andy was the consummate professional at all times. A truly professional salesman who has an incredibly positive, engaging and relaxed manner that allows the process to flow smoothly. Always top drawer stuff. Oh, and I love the car...bravo all.
18 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Simone gave excellent service…
Simone gave excellent service throughout whole process of sale. Thank you
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Simone provided excellent service throughout the entire sales process. Your kind words will mean a great deal to her and the team.
Kind regards
Dawn
Top Service
The service provided by Virtu is excellent, from choosing a car & right through to collection.
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Tina,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the service from Vertu BMW York excellent from start to finish.
It’s great to know that your experience — from choosing your car through to collection — was such a positive one. Providing a smooth and enjoyable journey throughout is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
I have been going around dealerships…
I have been going around dealerships for the past 3 weeks, finally went to vertu BMW York yesterday and picked up a 420i , the sales team is amazing, very helpful.
Especially benjamin who was extremely helpful, nice and kind.
They have a course for test drives which is very good, basically allows you to test car on different routes.
Best car shopping experience so far, would definitely go back again when iam due for an upgrade.
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Yahya,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience at BMW York after visiting several dealerships.
It’s great to know that the team were so helpful and that Benjamin, in particular, made such a strong impression with his friendly and supportive approach. We’re also pleased you enjoyed the test drive experience and the opportunity to explore the car on different routes.
We really appreciate your kind feedback and your intention to return in the future—it means a lot to the team.
Kind regards,
Kerry
Reply from Vertu Motors - BMW York
Hi Mr & Mrs Clifton,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu BMW York friendly, helpful and patient — and that you never felt any pressure throughout your experience.
Providing a relaxed, supportive and customer‑focused service is exactly what we aim for, so your feedback is truly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Great service from Jack kept me…
Great service from Jack kept me informed at every stage and was flexible when I wanted changes with the car deal/delivery. Test drive was definitely worth getting a feel for the car and it's merits over my old one. Honest and understanding of what I wanted from a vehicle and how I wanted to fund the purchase. Friendly and helpful service from everyone involved including the delivery driver. Would definitely recommend Vertu York as an exceptional BMW dealer.
2 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Nick,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your positive experience at Vertu BMW York.
It’s great to know that Jack kept you fully informed at every stage and was flexible when you wanted to make changes to the deal and delivery — that level of transparency and adaptability is so important. We’re also pleased to hear that the test drive helped you really feel the difference compared to your previous car and supported you in making the right decision.
Your comments about Jack’s honesty, understanding of your requirements, and guidance around funding options will mean a great deal to him. It’s equally lovely to hear that everyone involved, including the delivery driver, provided friendly and helpful service throughout.
Thank you for your strong recommendation — being described as an exceptional BMW dealer is something the team will be very proud of. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
Liza.
Staff were incredibly
Staff were incredibly, this was the first time I’ve bought a BMW and they couldn’t have been more helpful. They gave me so much information, were there to answer any questions I had and updates if the car along the journey, they made me feel so special when getting my new car and leave me now the happiest girl in the world, will definitely use again. Big shout out to Callum and Neil for helping find the perfect car
8 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Lola,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear what a special and memorable experience you had at Vertu BMW York.
It’s lovely to know that the team supported you so well during your first BMW purchase — providing plenty of information, answering all your questions, and keeping you updated throughout your journey. Making you feel valued and excited on collection day is exactly what we strive for, so hearing how happy you are truly means a lot to us.
Your big shout‑out to Callum and Neil will be greatly appreciated — they’ll be thrilled to know they helped you find the perfect car and played a part in making you the “happiest girl in the world”.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back in the future and wish you many amazing miles ahead in your new BMW.
Kind regards,
Liza.
Clear
Clear, concise and professional. A complicated process carried off smoothly due to Cameron’s huge knowledge
5 May 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon,
Thank you for your feedback. It’s great to hear that Cameron’s knowledge helped make what could have been a complicated process feel clear, concise, and professional. We’re really pleased everything ran smoothly and that you felt well supported throughout.
Kind regards,
Dean
Helpful and genuine sales staff no…
Helpful and genuine sales staff no undue sales pressure.Modern salesshowroom Upton date technical inferstructure
25 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning Chris,
Thank you for your review. It’s great to hear you found the sales team helpful and genuine, with no undue pressure, and that you appreciated the modern showroom and up‑to‑date facilities.
Kind regards,
Dean
The whole process was handled…
The whole process was handled efficiently and effectively by Jessica who explained everything in detail. An excellent knowledge of the process and very friendly to deal with.
29 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Simon
Thank you for your lovely feedback. We're really pleased to hear that Jessica handled the whole process so efficiently and took the time to explain everything in detail. It’s great to know her excellent knowledge and friendly approach made the experience such a positive one for you.
Your comments are truly appreciated.
Kind regards
Dawn
Vertu York
Great experience. Neil Bowling was extremely easy to deal with and very professional.
23 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Anthony,
Thank you for your feedback. I’m really pleased to hear you had a great experience and that Neil was so easy to deal with and highly professional throughout. It’s great to know he made the process a positive and straightforward one for you.
Thank you for choosing BMW York and for taking the time to share your experience.
Kind regards,
Dean
Great customer service
Great customer service. Staff knowledgeable and very helpful, especially Stacey.
27 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Jacqueline,
Thank you for your review. It’s great to hear you received such knowledgeable and helpful service, and that Stacey made a positive impression.
Kind regards,
Dean
Good patient service.
They were very helpful and listened to what I wanted from a car, not pushy, and offered a deal that I was happy with.
The hand over of the car was very informative
27 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Robin
Thank you for your lovely feedback. We're really pleased to hear that the team listened to what you wanted, offered helpful advice without any pressure, and secured a deal you were happy with. It’s also great to know that the handover was informative and helped you feel confident with your new car.
Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - BMW York
Thank you for your feedback. We’re pleased to hear you found the team super helpful and really appreciate you taking the time to share your experience.
Kind regards,
Matthew
From start to finish the team at Vertu…
From start to finish the team at Vertu York have been very helpful and go out of there way to assist.
23 April 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your feedback. We’re delighted to hear that the team at Vertu York were helpful from start to finish and went out of their way to assist you. Your kind comments are very much appreciated.
Kind regards,
Matthew
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