I went to BMW initially to look for a car and to decide the facts and figures for a part exchange of my old car. Lauren S was absolutely amazing with explaining everything in detail, understanding e... See more
Company replied
Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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See what reviewers are saying
The entire experience went as smooth as it could. The team are fast and can provide help whenever it’s needed. Lauren handled the hand over with the keys and helped me get on my way as soon as possibl... See more
Company replied
My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... See more
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The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very considerate and helpful
13 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
The overall feel of the garage felt…
The overall feel of the garage felt very professional and trustworthy unlike other garages I had visited. The team were extremely attentive and helpful with everything. They were accommodating to my long working hours and worked around certain hours for phone calls and emails. The process was very easy and smooth - no mishaps or need for thousands of documents.
13 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Excellent service from initial contact…
Excellent service from initial contact to picking up vehicle also travelled from Scotland well worth the journey 1st class in all aspects
11 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
10/10 service from all of the team
10/10 service from all of the team, special mention to Sam.
2 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Reply from Vertu Motors - BMW Teesside
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Reply from Vertu Motors - BMW Teesside
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
We have been BMW VERTU Motors customers…
We have been BMW VERTU Motors customers for a few years now because the service is exceptional ech visit. The sales team treat you with respect, they are very knowledgeable and provide the best deals for their clients. Our recent purchases were facilitiated by Michael Deo who we highly recommend, a consumate professional.
9 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Best yet I have bought a lot of cars from…
I have bought a lot of cars from various car dealers but after going to Vertu bmw Stockton these were by far the best yet
10out 10 nothing was any trouble defo recommend them and the sales man Michael
9 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Exceptional customer care.
Exceptional customer care.
Mike Smith was amazing.
8 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Ian. Thank you for very much for your review. Thank you so much for your kind words! We are so happy to hear that Ian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Amazing customer service from Mike…
Amazing customer service from Mike Smith. Second time I have gone direct to him and couldn't of gotten a better salesman.
6 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Brilliant
Brilliant, very professional from the first day of inquiry to the pick up of the new car. Everything explained and nothing missed. Thank you Mike Deo, excellent service.
2 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Friendly and helpful sales person…
Friendly and helpful sales person (Dean)
Very pleased with every aspect of the purchase.
4 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sam falkous was a great salesman from…
Sam falkous was a great salesman from start to finish, I picked up my new X1 and he was great, would definitely recommend.
4 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Unfortunately it’s not been a great…
Unfortunately it’s not been a great experience. I initially made an enquiry on a BMW i4 with a BMW Ix PX, with PCP this lead to money back from my BMW IX totalling a sum over 20k. After talking to the sales person and requesting a personal video of the car due to distance and being able to show my wife he promised it within the hour so I went ahead and placed a holding deposit etc, it’s my understanding this individual has now left. It took over 3 days to get the video with constant calls which were not returned, eventually after several excuses from the sales person like the compound is locked or the cars in preparation the video arrived and was informed that the vehicle had no external body marks and was in great condition.
Due to distance the car was delivered to a more local branch via a contracted driver, the vehicle arrived with less than 10% battery, I was informed by the salesman that it was just a handover of keys due to BMW Teeside dealing with the transaction and that’s exactly what happened, literally just passed the keys.
I took the car to be washed and noticed over 10 stone chips on the bonnet which had been poorly repaired, not the exact words of the salesman via the video, M sport badges missing from the alloys and the leather seats were also very dirty to also include a leaking passenger side tyre valve, tried calling sales representative and also an email with no reply, when he did call back I informed him of the mentioned issues and I had also not received the promised PX payment of over £20,000, within minutes of him putting the phone down he emailed me saying I would receive an email soon asking for feedback of my experience and can I give him a 10 out of 10 as his manager views them, I was astonished by this as he was aware how dissatisfied I was.
To date I still haven’t received the promised payment.
I can’t stress enough how disappointed I am and to make things worse I have not had any contact with Teeside with any apology or token of goodwill compensation.
3 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1IW0309 Kind regards, Liza.
Dean
Great experience dean was so helpful and really listened to our requirements on our new car excellent service thank you
1 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Amazing from start to finish!
I had such a lovely experience at Vertu Motors BMW Teesside. Lewis was fantastic from start to finish - such a genuine and friendly guy who really put me at ease. He explained everything clearly and made the whole process feel stress-free. Connor was also brilliant and so helpful along the way.
I’m over the moon with my new car and couldn’t be happier! Would 100% recommend Vertu Motors BMW Teesside to anyone looking for great service and a great experience. Thank you! :)
29 August 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Beth. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Lewis, Connor and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Very knowledgeable polite helpful
Very knowledgeable polite helpful , Luke was great
1 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
5th or 6th car from Vertu BMW Teesside
5th or 6th car from Vertu BMW Teesside. Jess amazing again, great deal and nothing too much trouble. Never hard sell.
1 September 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent from the people to the car
The friendly feel of the Showroom, relaxed, premium yet very professional. Jess Read was an excellent sale person and representative of Vertu and the BMW brand. Management and other team members that we met were all friendly too, would definitely recommend.
25 August 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Michael was extremely helpful
Michael was extremely helpful, great communication and a very informative handover 😁
28 August 2025
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Alison. Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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