From the start of my Audi Q5 purchase I experienced a very friendly and professional service. My first point of contact was Charlotte who was pleasant and friendly not pushy and talked me through the... See more
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Overall a very good experience. Well looked after by Katlyn and Jordan. All went very smoothly. Some of the online "paper work", registering etc seemed over the top - but we made it through.
Company replied
Great customer service from Matthew at Vertu. Very helpful, fast and reliable. Even give me a courtesy call the following day to check I got home safe as I travelled quite a bit to get to Herefor... See more
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Kieran was amazing he was very knowledgeable about Amarok. We didn't even test drive and bought it, was so helpful and sorted everything for us. The truck is fantastic and I would give Kieran 10 star... See more
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Company details
About Vertu Motors - Audi Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, United Kingdom
- 0344 659 6341
4.8
Excellent
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte was exceptional throughout.
30 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon David,
Thank you for your feedback. It’s great to hear Charlotte made such a strong impression and delivered an exceptional experience throughout.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Overall a very good experience
Overall a very good experience. Well looked after by Katlyn and Jordan. All went very smoothly. Some of the online "paper work", registering etc seemed over the top - but we made it through.
29 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Mike,
Thank you for your review. It’s great to hear that Katlyn and Jordan looked after you so well and that everything went smoothly overall. We appreciate your feedback on the online process as well.
Kind regards,
Dean
Went into Hereford Audi branch 10 days…
Went into Hereford Audi branch 10 days ago and decided i would have a new car. Well looked after.
18 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon keith, thank you for taking the time to let us know about your experience with us at Audi Hereford! It is great to know that you had a 5 star experience. Kind regards, Kerry
Purchasing my Audi Q5
From the start of my Audi Q5 purchase I experienced a very friendly and professional service. My first point of contact was Charlotte who was pleasant and friendly not pushy and talked me through the whole process and made everything simple.
My second and final point of contact was James who again was very helpful and gave me fantastic customer service. I could not recommend the team at Audi Hereford enough and well deserving of a 5 star review
21 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi,
Thank you for your fantastic feedback. I’m really pleased to hear Charlotte and James both provided such friendly and professional service and made the process clear and straightforward for you.
We really appreciate your recommendation.
Kind regards,
Danielle
Kieran was amazing he was very…
Kieran was amazing he was very knowledgeable about Amarok. We didn't even test drive and bought it, was so helpful and sorted everything for us. The truck is fantastic and I would give Kieran 10 stars.
21 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that Kieran provided such amazing support throughout your purchase. It’s great to know his knowledge of the Amarok gave you so much confidence that you were happy to go ahead without even needing a test drive — that really speaks volumes!
We’re especially pleased that he was so helpful in getting everything sorted smoothly for you, making the whole process easy and straightforward.
And giving Kieran 10 stars is a huge compliment — your kind words will mean a great deal to him and the team. We're thrilled that you’re loving your new truck!
Kind regards
Dawn
Great customer service from Matthew at…
Great customer service from Matthew at Vertu.
Very helpful, fast and reliable.
Even give me a courtesy call the following day to check I got home safe as I travelled quite a bit to get to Hereford, also to check how the vehicle was.
Would definitely recommend.
Very reliable
16 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Chris,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Audi Hereford.
It’s wonderful to know that Matthew provided such helpful, fast and reliable service throughout. Going the extra mile with a courtesy call to check you arrived home safely really shows the level of care we aim to provide, especially when you’ve travelled a long distance. We’re also pleased to hear he followed up to ensure you were happy with your vehicle.
Your recommendation means a great deal to Matthew and the team. Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Excellent service from start to finish…
Excellent service from start to finish from Josh . Very friendly team there wouldn’t go anywhere else. Thank you
16 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Debra,
Thank you for your review. It’s great to hear you received excellent service from start to finish and that Josh and the team made such a positive impression. We really appreciate your loyalty and kind words.
Kind regards,
Dean
Amazing customer service
Amazing customer service. Ben and jame were amazing when getting me a good price and had good communication from start to finished.
28 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Nasteha,
Thank you for sharing your feedback. We’re really pleased to hear you received amazing customer service and that Ben and Jame supported you so well in securing a good price. It’s great to know communication was clear and consistent from start to finish.
Wishing you all the best with your new car.
Kind regards,
Dean
Easy to purchase
Easy to purchase , great communication with friendly and helpful sales advisors
7 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear you found the process easy and our team helpful.
Kind regards,
Danielle
Great service!
Byron, Andy and Luke made the whole process of buying my used Audi very easy. They were all very polite and easy to talk to and I would definitely recommend the Audi Hereford garage for a new or used car
2 May 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Kieran
Thank you for your lovely feedback. We're delighted to hear that Byron, Andy, and Luke made the whole process of buying your used Audi so easy. It’s great to know they were polite, approachable, and a pleasure to deal with throughout.
We truly appreciate your recommendation of Audi Hereford and are so pleased you had a positive experience with both the team and your purchase.
Kind regards
Dawn
A positive expereince
I found the whole experience was positive.
The sales manager and sales person Ellis, listened to my
questions and guided me throught the process of dealing with my cherished plate.
29 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you, Graham, for leaving such a positive review. We're really pleased to hear that your experience was smooth from start to finish, and that both our sales manager and Ellis were able to answer your questions and guide you through the process of transferring your cherished plate. Your feedback means a lot to the team.
Many thanks,
Chloe
Felix was an absolute pleasure to deal…
Felix was an absolute pleasure to deal with. Always responsive to any and all queries or items to be resolved, he was pleasant, helpful and efficient.
30 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Neil,
Thank you for your feedback. I’m really pleased to hear that Felix was such a pleasure to deal with and that he remained responsive, helpful and efficient throughout. It’s great to know your queries were handled promptly and professionally.
Thank you for taking the time to share your experience with Audi Hereford.
Kind regards,
Dean
Excellent service
Khristian was so helpful and patient. He answered all our questions and helped with the form filling. Plenty of space in the showroom to sit and enjoy a coffee. We got an excellent deal, buying a car with less than 1500 miles on the clock. Very happy
30 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Heather,
Thank you for sharing your experience. I’m really pleased to hear how helpful and patient Khristian was, and that he took the time to answer your questions and support you with the paperwork. It’s great to know you felt comfortable in the showroom and enjoyed the relaxed space and a coffee while everything was sorted.
An excellent deal on a car with such low mileage is always a bonus, and I’m glad you’re feeling so happy with your purchase. Thank you for choosing Audi Hereford and for taking the time to leave such positive feedback.
Kind regards,
Dean
Fabulous service
Honestly we are so happy with the service received from Mr Byron Pilkington, sales executive and his colleagues.
Experience was absolutely amazing.
They explained to us very clearly and through each and everything.
29 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon,
Thank you for your review. It’s wonderful to hear how happy you were with the service and that Byron and his colleagues provided such an amazing experience. Taking the time to explain everything clearly and thoroughly is so important, and it’s great to know this made a real difference for you.
Kind regards,
Dean
Friendly helpful staff
Friendly helpful staff, nothing was too much trouble to explain
29 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Susan,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that nothing was too much trouble to explain.
Kind regards,
Dean
Great and smooth experience throughout
Great and smooth experience throughout. No pressure from anyone to push a sale, just a relaxed and knowledgeable approach.
Kerian was professional with a relaxed approach throughout.
28 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning Thomas,
Thank you for your review. We’re pleased to hear the experience was smooth and pressure‑free, with a relaxed and knowledgeable approach throughout. It’s great to know Kerian’s professionalism made such a positive impression.
Kind regards,
Dean
Fantastic company to purchase vehicles…
Fantastic company to purchase vehicles from, salesperson sorted everything out and the cars are well presented.
28 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Andre
Thank you for your fantastic feedback. We're delighted to hear you found us a great company to purchase from, and that the salesperson was able to sort everything out smoothly for you. It’s also great to know the cars were well presented — that’s something we take real pride in.
Your comments are truly appreciated.
Kind regards
Dawn
Great customer service and support.
24 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your kind feedback. We’re really pleased to hear that you received great customer service and support. Your comments mean a lot to the team.
Many thanks,
Chloe
Mr J Galvin was very helpful and the…
Mr J Galvin was very helpful and the whole process was as smooth as it could have been.
24 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Lee,
Thank you for taking the time to share your feedback. We’re pleased to hear that Mr Galvin was very helpful and that the whole process was smooth from start to finish.
Providing clear, supportive service is very important to us, so your comments are greatly appreciated and will be shared with the team at Audi Hereford. Thank you again for choosing us.
Kind regards,
Liza
Great service
This was the 2nd new car we have bought from Byron at Hereford Audi. The 1st experience was excellent and the 2nd even better. Great communication and all our questions answered quickly and honestly.
We'll be back for our 3rd.
22 April 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Dear Mr Hall,
Thank you for taking the time to share your feedback and for your continued loyalty to Hereford Audi. We’re delighted to hear that your second experience purchasing a new car with us was even better than the first.
Your kind comments about Byron are very much appreciated. It’s great to know that his clear, honest communication and prompt responses to your questions made the process so positive once again. Building long‑term relationships with our customers is incredibly important to us, so hearing that you’ll be back for your third car really does mean a great deal.
Thank you again for choosing Audi Hereford — we look forward to welcoming you back in the future.
Kind regards,
Liza
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