Vernal Reviews 

109
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting items are well-made, sturdy, and look great. Many people found the assembly process straightforward. The customer service team is frequently highlighted for being exceptional, helpful, and responsive, often resolving issues promptly and professionally. Conversely, some people were dissatisfied with the delivery service, citing issues like split shipments, delays, or damaged items. A few also noted poor quality in certain accessories or cabinets, such as faulty drawers or instability. Some reviewers also reported slow customer service responses regarding missing parts or difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding desks, which are frequently... See more

Quality

Reviewers mention positive feedback about quality, particularly regarding the desks, which are described as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional, attentive, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the ease of assembly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delighted with the quality of the products and they were very well packaged. Assembly instructions were very clear and easy to follow. Only disappointment was that my two items were split into three p... See more

Rated 4 out of 5 stars

The actual delivery was split into 5 different packages through 5 different delivery companies... Needless to say it was bloody awful and happened over 4 days. Desk is brilliant though! May be the... See more

Rated 4 out of 5 stars

This purchase has been a roller coaster. The product is great, well made and it is what it says in the description. I ordered the "L-shaped executive desk", the desk riser, and the drawer... See more

Rated 4 out of 5 stars

I unfortunately did have an issue with my desk - after setting it up, one of the legs wasn't working properly which was a little bit frustrating. However, I have to say that Vernals customer service t... See more



Company details

  1. Office Furniture Store
  2. Computer Desk Store

Written by the company

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

Our shipping promise

Free 24-hour shipping

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Contact info

4.2

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(109)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best desk I’ve ever bought

The best desk I’ve ever bought. Easy to put together. All the tools and kit delivered with the desk. Very well made and thought out. Nothing flimsy about the product. All the screws are either hidden or colour coded. All the metal has decorative end caps.

Would highly recommend!

1 May 2025
Rated 1 out of 5 stars

Disappointed with the service from this…

Disappointed with the service from this company. Purchased an L-Shaped electric desk that arrived chipped and cracked I multiple places. Emailed and tied to contact to complain and had no response.

Wouldn’t recommend at all and won’t be using again for office furniture.

30 November 2024
Vernal logo

Reply from Vernal

Dear Customer,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the damaged L-shaped desk and the lack of response from our team. This is not the level of service we aim to provide.

To resolve this promptly, please contact us directly at service-uk@vernalspace.com. We’ll ensure your concern is prioritized and a satisfactory solution is offered immediately.

Your trust matters to us, and we’d appreciate the opportunity to make things right.

Best regards,
Vernal Space Customer Support

Rated 5 out of 5 stars

Great table!

The website is very clear and ordering is simple. The packages were sent out quickly and insured.

The build instructions are very clear, which meant getting the table up and ready was also very easy.

Once built the table is very steady, and has enough room for all of my needs. The quality of the table and pieces is excellent, I couldn't be more pleased. I am going to order accessories in June (because what I want is out of stock).

22 May 2025
Rated 1 out of 5 stars

Really not happy with the company

Really not happy with the company. No one to speak to when you want to return a product. I've been waiting almost a year for a response. Not sure where they are based. I gave up!

27 May 2025
Vernal logo

Reply from Vernal

Dear Customer,

We sincerely apologize for the inconvenience. Our support team is actively working to resolve your issue. Please check your inbox for an update from service-uk@vernalspace.com, and don’t hesitate to reach out if you have any questions.

Best regards,
Vernal Customer Support Team

Rated 5 out of 5 stars

Great sit/stand desk

Great desk, solid build and looks amazing. Build instructions easy to follow and able to be completed by 1 person.
Great service throughout, kept updated with delivery details.

12 May 2025
Rated 5 out of 5 stars

Great quality standing desk…

Great quality standing desk and accessories. Stable, easy to build (kudos to Vernal for a frustration-free process), and the fast delivery was a nice bonus. I am very happy that I chose this company for my standing desk.

9 May 2025
Rated 4 out of 5 stars

Well impressed

I received my Sit/Stand Vernal Desk within two days of placing the order. The desk arrived in two parcels. The desk top and frame were both well packaged, there were no missing items and there was no damage. The instructions are good and fairly easy to follow, all the tools you need for assembly are included. The finished item looks good and is very steady even at its highest point. Overall I am very pleased with the desk and would buy from Vernal again.

30 April 2025
Rated 1 out of 5 stars

Truthfully… bad furniture

Bought the Vernalspace tall closed side cabinet. Has to be the worst quality build of furniture I’ve ever purchased.

30 April 2025
Unprompted review
Vernal logo

Reply from Vernal

Dear Customer,

We’re very sorry to hear about your experience. We’d love the opportunity to make things right — please contact us at service-uk@vernalspace.com so we can assist you directly.

Best regards,
Vernal Customer Support Team

Rated 4 out of 5 stars

Lovely desk

Lovely desk
Minor hiccup: the modesty panel arrived without the screws. The customer care said they'd send (still waiting).

31 March 2025
Rated 5 out of 5 stars

Great and quick service

Great and quick service. I ordered a desk shelf which is well-made and looks great. I had some problems with the removable drawer but the team sorted this out quickly and efficiently.

4 April 2025
Rated 5 out of 5 stars

Efficient delivery, items were well packed, instructions easy to follow.

Efficient delivery. I was kept informed at each stage of the dispatch process. The product arrived in highly secure/well padded packing given the delicacy of items (wooden desk, metal legs, fragile parts etc) which gave a positive impression regarding Vernal's commitment to quality. The instructions were straightforward and easy to follow during assembly. I am delighted with my desk.

15 April 2025

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