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Rated 1 out of 5 stars

Signed up to these over a disrepair of my house with mold. After a year of trying to sort things out, the landlord decided to fix the house. So after the house was fixed they put the case on pending a... See more

Rated 5 out of 5 stars

I'm so thankful for Verywise and how it has completely transformed my renting experience. Recently, I had a problem with my landlord and needed to understand my rights. I found the answers I needed th... See more

Company replied

Rated 5 out of 5 stars

Look no further when you are looking for rest of mind when you have issues with your rental property because Veriwise is the real deal. They will give you the needed reassurance and mark my work... See more

Company replied

Rated 1 out of 5 stars

Edit: first of all my claim was not unsuccessful. The person responding has no idea what I’m talking about or trying to make me seem bitter because I lost a case. This is not the case at all.... See more

Company replied

Company details

  1. Small Claims Assistance Service
  2. Insurance Broker
  3. Legal Services
  4. Renter's Insurance Agency

Written by the company

We empower Renters across the globe. Safety check of the property compliance, 24/7 Legal helpline, 24/7, Well-being helpline, Renters legal protection insurance. Do you have an issue with your landlord. We help renters with repairs, deposits, illegal evictions, damp and mould, vermin, HMO licencing, and selective licencing.


Contact info

2.9

Average

TrustScore 3 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Either close the case or chase the issues!!

Signed up to these over a disrepair of my house with mold. After a year of trying to sort things out, the landlord decided to fix the house. So after the house was fixed they put the case on pending and it has been a year and the issues with the house are back, I sent them over 20 messages with no response! and they wont neither close the case or chase the issues up. Very disappointed as to where I can get help from! Got a toddler who is living in a moldy house! Absolute disgrace

27 July 2024
Unprompted review
Rated 1 out of 5 stars

over a year of harrassment

Signed up over a year ago to get some more information, send me 5 emails daily for over a year with no option to unsubscribe, just directs you to log in to unsubscribe but there is no option anywhere to do so on the website. It's exhausting recieving so many emails for something I have NO INTEREST IN.
Moreso, when I logged into veriwise to try and unsubscribe they automatically created a case based on the address I gave them that I lived in over a year ago without me asking and don't give me any option to cancel it, wasting the time of me and my old landlord.

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Disgusting company. My mum Sinead made an account over a year ago and have had no progress at all!!!!! AVOID AT ALL COSTS. WATER LEAKS AND STILL NO HELP

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Too slow! Go and find a solicitor directly

Edit: first of all my claim was not unsuccessful. The person responding has no idea what I’m talking about or trying to make me seem bitter because I lost a case. This is not the case at all.

They collect all your information, lots and lots of information. Then they wave a £10,000 claim in front of you. We were informed and assured we had a successful claim. However, they sat on it for about 5 months until you have to move out and then they do something about it. However, you can’t proceed because funnily enough landlords also know their rights and that they can simply say “we’re ending your lease. Bye bye.”

And that’s the end of any kind of redemption because after Veriwise have spent months sitting on your case and have finally found a solicitor, the solicitor has no time to pursue it further. Our solicitor was actually very nice and said he wished he could help us but unfortunately due to the Veriwise timeframe of getting anything done, his hands were tied.

Complete waste of time. Try to find a solicitor directly, don’t be lazy like I was and the Veriwise team.

23 June 2023
Unprompted review
Verywise logo

Reply from Verywise

Hello Mohammad, I am really sorry about the outcome of your claim. As has been explained to you, we can only take the claim so far and then it is up to the solicitors who assess the likelihood of success, given that the claimant does not pay for their services it is only fair they make this decision.
We understand it is disappointing for you but it's also disappointing for all those involved in your case as we do not receive anything from un-successful claims.
I hope you understand this is the system we have to operate within.

Rated 5 out of 5 stars

Excellent Service!

I'm so thankful for Verywise and how it has completely transformed my renting experience. Recently, I had a problem with my landlord and needed to understand my rights. I found the answers I needed through Verywise's LARES service. It helped me understand what I could do and how to handle the situation. I also reached out to their legal helpline after signing up several times, and each time they gave me really helpful advice. I'm still waiting for the property safety checklist, but I know Verywise will take care of any issues that come up. It feels great to finally have some protection as a renter!

25 May 2023
Unprompted review
Verywise logo

Reply from Verywise

Hello Konrad, thank you for the 5 Star review. We are so pleased that not only did Lares help you but you signed-up as a member and recieved the legal advice to help resolve your issue.

Rated 5 out of 5 stars

Great idea!

I like the idea and execution of access to justice! Keep going Veriwise!

6 June 2023
Unprompted review
Verywise logo

Reply from Verywise

Hello Syan thank you for the 5-Star review.
The team at Verywise really appreciate it. We hope you will consider signing up to be a member and experience the benefits of feeling Safe, Secrure and protected.

Rated 1 out of 5 stars

It is a scam

It is a scam, sourcing data and not helping at all.

19 May 2022
Unprompted review
Verywise logo

Reply from Verywise

Hello Jaguar, we are aware you made a complaint to the solicitors and ourselves. You have been warned about making defermaiton claims against the company citing its a scam. as you can see form the many 5 star reviews its not a scam and we do not source data.

Rated 5 out of 5 stars

They help me and after a few weeks my…

They help me and after a few weeks my landlord changed everything in my house ! The best company service !

11 May 2023
Unprompted review
Verywise logo

Reply from Verywise

Hello thank you for your review. We are so pleased your landlord changed everything and we managed to resolve the issues you were experiencing

Rated 5 out of 5 stars

Veriwise is a true saviour

Veriwise is a true saviour, after my landlord been ignoring my messages regarding the repairs in the house, I contacted veriwise and within 4 month everything in the house was sorted and I was living in a house that felt like home again! Now bare in mind my landlord is a tough nut to crack!!

1 December 2022
Unprompted review
Verywise logo

Reply from Verywise

This is great news we are delighted that we were able to help with your housing disrepair. Its important for tenants to understand that their are laws to protect them and Landlords are not above the law.

Rated 5 out of 5 stars

Veriwise are fantastic

I came across Veriwise accidentally. I was going through a very traumatic time with my living situation and my landlord. They completely took everything out of my hands including providing a fantastic solicitor . Acted swiftly and professionally, culminating in me receiving a substantial settlement. South Wales area

1 July 2022
Unprompted review
Verywise logo

Reply from Verywise

Thank you so much for the 5 star review.
The Veriwise Team are so pleased that we managed to resolve all your issues and our partners secured a satisfactory outcome.

Rated 5 out of 5 stars

Tenancy issues resolved

I had an issue with my Landlord/Lettings agency and found Veriwise on Google, I sent them all the correspondence and evidence I had and they carried out a full investigation of the tenancy. Even though the issue I had was unlikely to be resolved the agency made a mistake when protecting my deposit so luckily they were able to raise a claim against the agency. The initial settlement offer was GBP250, which when declined was raised by 25 but the Veriwise tesm negotiated with them to reach the amount of £1150 that was agreed. It was a stress free experience which I really appreciate

11 January 2023
Unprompted review
Verywise logo

Reply from Verywise

Thank you so much for taking the time to share your positive experience with Veriwise and for leaving us a 5-star review. We are thrilled to hear that our team was able to successfully identify the additional issues on your tenancy and that your landlord/agent, failed to protect your deposit. We're glad that we were able to help you and that we exceeded your expectations. We appreciate your feedback and are glad that we were able to help you in your time of need. We will make sure to keep providing our customers with the best possible service. Thank you for choosing Veriwise and we hope you take up our offer to join our community and offer to join Very WIse Renter.

Rated 5 out of 5 stars

Veriwise is my saviour in this housing…

Veriwiss is my saviour in this housing situation. Me being an Interntional student I was not able to do anything for my deposit for 6 months but when I registered a case with Veriwise, they investigated everything in a detail like My deposit wasn't protected and false accusation on me for breaking item in a house and They got me 3times of my deposit by the agency. Now, I am registering another case with them. They are amazing. I highly recommend their service. Thank you Veriwise.

14 December 2022
Unprompted review
Verywise logo

Reply from Verywise

Hello Anamika, thank you so much for your 5 Star review, it is greatly appreciated.
The team know how difficult it can be for student renters, particularly international students, to deal with rental issues, so we are delighted your case was settled not only by obtaining compensation but also obtaining a refund of the deductions.
We pride ourselves on investigating each and every aspect of the tenancy, not just the initial enquiry/issue, as was the case with your enquiry.
Regards from all the Veriwise Team.
Home of the Veriwise Renter.

Rated 5 out of 5 stars

Very friendly team

Very friendly team. Very helpful and communication was outstanding. Would highly recommend them to everyone. Happy with their service. Veriwise keep up the good work!

10 October 2022
Unprompted review
Verywise logo

Reply from Verywise

Thank you for your 5 Star review. The team are delighted that we could be of assistance and resolve the issues you were experiencing with your landlord.

Rated 5 out of 5 stars

Great at helping stop my illegal…

Great at helping stop my illegal eviction attempt by landlord.

15 August 2022
Unprompted review
Verywise logo

Reply from Verywise

All the Veriwise Team are so pleased that we managed to stop your illegal eviction and keep you in the property. Its so important that all renters receive access to justice.

Rated 5 out of 5 stars

Thank you Veriwise!

Veriwise helped me get compensation from my old landlord for the issues I was forced to deal with while living there. They did a really good job, however I could & SHOULD have got a lot more (according to the law) but unfortunately as I had already vacated the property it wasn’t possible as the solicitors needed surveyors reports to take it to court. Photos, videos, emails, messages with the landlord confirming the issues weren’t enough so PLEASE contact Veriwise as early as possible and get these slumlords punished and stopped from treating people this way. 2.5 years of absolute hell, nobody deserves to live like that. Anyway, I still have to thank Veriwise for managing to get me something, and for forcing my ex landlord to take notice of the issues. I hope the next person that moves in doesn’t have to deal with what I went through, but if they do, I hope they contact Veriwise!

20 September 2022
Unprompted review
Verywise logo

Reply from Verywise

Hello Zakiya, thank you so much for your kind words. The whole team is so happy that after such a long time of suffering we managed to reach a settlement for compensation despite you having left the property which as you rightly point out can cause complications when issuing a case with the courts. Regards from all the Veriwise Team. Home of the Veriwise Renter.

Rated 5 out of 5 stars

This service really helped me with my…

This service really helped me with my old landlord and that lead both parties to amicable terms. Would highly recommend

16 July 2022
Unprompted review
Verywise logo

Reply from Verywise

Thank you for your kind words and review Ann. The Veriwsie Team is so happy we help resolve your issue and you got your deposit back.
Regards from all the Veriwise Team.
Home of the Veriwise Renter

Rated 5 out of 5 stars

Look no further when you are looking…

Look no further when you are looking for rest of mind when you have issues with your rental property because Veriwise is the real deal.
They will give you the needed reassurance and mark my work at the exact time it is required.
I used their service when I was given an inappropriate eviction notice by my landlord,they provided peace of mind,helped to get some compensation, gave me some
beautiful thank you flowers and chocolate.
What I really appreciate most is Mr MJ's coming down to my level breaking down their legal terms in a lay man explanation for good understanding of my case.
Thank you Veriwise Team.
Victoria

8 March 2022
Unprompted review
Verywise logo

Reply from Verywise

Hello Victoria, thankyou so much for your lovely review.
The whole team is so happy that after such a long time of your issues not being resolved we were able to ensure your landlord not only resolved the issues but alosd paid you the compensation due.
MJ passes on his regards and is delighted he could help.
Regards from all the Veriwise Team.
Home of the Veriwise Renter.

Rated 5 out of 5 stars

Would recommend

I'm happy with the service I got from Veriwise. I needed someone to get through to my landlord and this company did exactly that. I had reached out several times to my landlord but got no response or help & didn’t know who to turn to in my time of need , until someone recommended Veriwise. Speaking with the service team helped me get the help I needed. I have received compensation and the issues on the property are being fixed.
The reason I give 5 stars is the fact that there was no hidden service costs & no payment expected from me until we won the case , of which payment was a small percentage of the compensation amount received . Everything was made clear from the start .

26 February 2022
Unprompted review
Verywise logo

Reply from Verywise

Thank you so much for the five-star review. The whole team here at Veriwise are pleased that we were able to play our part in resolving the issues that you and your family were experiencing at the time. I have passed your comments onto Lauren and Michael who dealt with your case.
The team wish you all the best for the future.
Regards Veriwise,
Home of the Veriwise renter.

Rated 5 out of 5 stars

Be wise and let the Veriwise solve your problem

I moved to a flat almost 3 years ago and at that time the flat was not cleared, none of the appliances was working. I contacted my agency(Foxton) and nothing happened except a couple of handyman visits and they came just to understand the problem. please imagine that you moved to a flat with no fridge and no stove and no washing machine and you have a 4 years old daughter. I had to send my family to my friends' house Then after 10 days, I contacted Veriwise and they took my case and they contacted my agent, immediately I got a message on my phone that new appliances are on the way and I got compensation from Foxton. Thank you Veriwise for your excellent service and solve my problems so quickly.

11 February 2022
Unprompted review
Verywise logo

Reply from Verywise

Thank you for your review, the team at veriwise are so happy that we were able to help get all your issues resolved.
Be Wise Use Veriwise.

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