Verbling has absolutely no respect for its teachers, and the platform is clearly falling apart. Communication is poor, support is inconsistent, and decisions seem to be made without any r... See more
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See what reviewers are saying
Be cautious when buying bulk lessons from Verbling. If you decide to cancel after a couple of lessons (bad instructor), they charge you per lesson at the original price rather than the discounted bu... See more
Company replied
My 11 year old son only started his 1 hour/week Spanish lessons 7 weeks ago. He says he learned more Spanish in 7 weeks than Frech in 7 months of secondary school schooling. I speak a bit of Spanish a... See more
I inadvertently, through mu own mistake, bought many more lessons than intended. When I explained it to the folks at Verbling, and asked for a refund (which I thought would go against their normal pol... See more
Company details
Information provided by various external sources
Verbling’s mission is to empower people all over the world to become fluent in a foreign language. We use online live video technology to help people develop their skills together with teachers and students on a global scale. The teachers and students who make our mission possible are spread across six continents.
Contact info
2180 Folsom Street, Suite 3, 94110, San Francisco, United States
- support@verbling.com
- verbling.com
3.4
Average
783 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I have been a customer for years and have had no problems until I had one recently. The customer service person answered promptly and fixed the problem to my satisfaction.
30 October 2023
Unprompted review
Reply from Verbling
Hello Richard,
Thank you very much for your review.
We are glad to hear that you are satisfied with our support and enjoy your lessons.
We remain at your disposal for any other inquiries you might have.
Verbling Support
Reply from Verbling
Thanks David!
It's great to see you are learning and enjoying!
Verbling Support
Problems with the earning
I had a problem with my earnings and the answer was tempestive and efficient.
24 October 2023
Unprompted review
Reply from Verbling
Hello MariaChiara,
Many thanks for your review
We are very happy to hear that your problem was resolved ad you were about to receive your earnings.
Many thanks,
Verbling Support
QUICK AND INFORMATIVE CUSTOMER SERVICE
I have experienced timely and detailed feedback from Verbling Support over the last 4 years. They are also very emphatetic and give honest assistance whenever they get a complaint.
17 October 2023
Unprompted review
Reply from Verbling
Hello Joseph,
Thanks for your kind review,
We hope to keep offering the same level of support for many years to come. Thanks for using Verbling for your learning needs.
Have a lovely day,
Verbling Support.
I love my teacher for one
I love my teacher for one, and the customer service is excellent
Highly recommend
10 October 2023
Unprompted review
Reply from Verbling
Hello Elena,
Thank you very much for your review.
We are glad to hear that you are satisfied with our support and enjoy your lessons.
We remain at your disposal for any other inquiries you might have.
Verbling Team
I give 3 point to Verbling company for…
I give 3 point to Verbling company for not able to show expired class on my dashbord, and i give 5 point to the customer service for quickly active my class
3 October 2023
Unprompted review
Reply from Verbling
Hello 劉多多,
We're sorry that they were not available on your dashboard.
In order to find them, you need to go to Lessons -> Filter -> Expired
We remain at your disposal for any other inquiries you might have.
Busuu Team
I appreciate the prompt response from…
I appreciate the prompt response from Peter for answering my enquiry and eventually solve the problem.
3 October 2023
Unprompted review
Reply from Verbling
Hello Eric,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Busuu Team
Verbling responded fast to my concern
Teacher didn’t show up
Verbling responded fast to my concern, and refunded me immediately for the class. Thank you very much for your service.
27 September 2023
Unprompted review
Reply from Verbling
Hi Eti,
We're happy to see that you are satisfied with our services!
We always will be here to support you with the platform and solve any possible question or concern you may have!
All the best!
Kind regards,
I am proud of Verbling!
I have been learning Spanish with Spanish tutors on Verbling since five years. I am still taking Spanish classes from different tutors on Verbling as my Spanish is becoming better and better. When I have to reach out to Verbling team for a question, they are always responsive and efficient.
17 September 2023
Unprompted review
Reply from Verbling
Hello Yolanda,
Thank you for your review and kind words! ⭐️
We are very happy that the Verbling classes are helping you to improve your Spanish. We encourage you to keep learning with us.
¡Buena suerte con tu aprendizaje! 🇪🇸
Our support team will always be happy to help you 😊.
Best regards,
Busuu Team.
Reply from Verbling
Hello Veronique,
Thanks for your review,
I'm glad you found Verbling helpful! We hope you continue studying with our amazing teachers.
Have a wonderful day,
Verbling Team.
the support always solves any technical…
the support always solves any technical problem I address
18 September 2023
Unprompted review
Reply from Verbling
Hello Rubina,
Thanks a lot for your review!
We're very happy to hear that our Customer Satisfaction Team provided you with a good experience and was able to resolve your problem very quickly.
All the best,
Verbling Team
Quick response time to my query with a…
Quick response time to my query with a satisfactory answer and solution to deal with a replacement lesson which was lost due to a technical issue
8 September 2023
Unprompted review
Reply from Verbling
Hi Lesley,
Thank you so much for the great review.
Enjoy using our app!
Have a nice day,
Busuu Team
Great platform and great tutors!
Great platform and great tutors!
Very speedy responses from the platform adn my tutor is amazing.
12 September 2023
Unprompted review
Reply from Verbling
Hello,
Thanks a lot for your review!
We are very happy to hear that you are satisfied with our services and tutors. 😊
We're grateful for all the feedback that we receive, and this motivates us to continue working hard to improve our product.
Thanks,
Busuu Team
Very quick to respond and resolve my…
Very quick to respond and resolve my issue! Thank you!
7 September 2023
Unprompted review
Reply from Verbling
Hello Carmen,
Thanks a lot for your review!
We are delighted to hear that you receive fast and great support from our Customer Satisfaction Team.
We're grateful for all the feedback that we receive, and this motivates us to continue working hard to improve our product.
Thanks,
Busuu Team
Reactive Customer Service
The team was answering and reactive to my requests and solved my problem.
thanks
5 September 2023
Unprompted review
Reply from Verbling
Hello,
Thanks a lot for your review!
We're very happy to hear that our team helped you to solve your problem. 😊
We're grateful for all the feedback that we receive, and this motivates us to continue working hard to improve our product.
Thanks,
Verbling Team
Reply from Verbling
Hi Karam,
We're happy to see that you're enjoying lessons on Verbling.
Good luck with your further studies!
All the best,
Verbling Team
Verbling support team is always very…
Verbling support team is always very helpful and quick to solve problems! Thank you!
20 August 2023
Unprompted review
Reply from Verbling
Hi Jessica,
Thank you so much for your kind feedback!
We always will be here to support you with the platform and solve any possible question or concern you may have!
Good luck with your further studies!
Busuu Team
I am satisfied with Alba and superior…
I am satisfied with Alba and superior and platform and their services. I met an awful problem but they help me to solve the issue perfectly.
16 August 2023
Unprompted review
Reply from Verbling
Hello Min Sun,
Thanks for your review. We're happy to hear that you've been satisfied with our support.
We remain at your disposal for any other enquiries you might have.
Busuu Team
Reply from Verbling
Hello Erik,
Thank you for your review!
We are truly glad that we were able to help you somehow.
We wish you all the best with your further studies!
Busuu team
Great customer service
Great customer service. Quick response and very helpful. Excellent and friendly teachers.
27 July 2023
Unprompted review
Reply from Verbling
Hello Nora,
Thank you for your review and kind words! 😀
We are always happy to help our students!
Happy future learning! ✨
All the best,
Verbling Team.
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