Verana Reviews 

My Hanstrom boiler had an E4 error. I called Verana and even though the boiler was slightly out of warranty they sent a replacement over to me. Very happy.

I bought my tap in October 23, didn’t have it installed until feb 24 due to house renovations taking a lot longer than we thought.. fast forward to January 25 and the boiler tank has packed up and broken. No help whatsoever from verana as it’s out of warranty. We had regularly purchased their £50 a pop filters too.

Please note the other reviews from the other customers who advise it breaks after a year, trust me it does!!!!!!!! We have now sadly invested in a Quooker, as someone else said, buy cheap buy twice! Wouldn’t recommend.

Like other reviews the boiler on our hot tap has stopped working within 12 months of being installed (it showed signs of being faulty within the first six months, but I managed to get it working again - big mistake, I should have sent it back then). This was despite changing the filters and carrying out descaling regularly.

The company are stating that as it is out of warranty they don’t have to repair or replace - not true given the fault was reported within 6, so now we have to unfortunately take legal action against them, over a tap!!

Unfortunately a company to avoid who are selling products not up for the job.

Much like the last review on here, our boiler has broken after 14 months of purchasing, despite following all of the care procedures/ changing the filter every 6 months as advised and following steps to reset the boiler it still won't work! The Company are refusing to do anything about as the warranty (of 1 year) has just expired and our only option is that we purchase a new boiler for £149!! Very poor service, very poor products and would not recommend wasting your money!

Tap failed after 6 months. Boiler after a year and 1 week. Company currently refusing to do anything about it because the boiler warranty is a year. Very poor quality piece of kit - uneconomical given its incredibly short lifespan, terrible for the planet given all that waste. Would not recommend.

Great Customer Service! I had an issue with our tap and the team have been super helpful as I did not want to go back to using our kettle!!! Thank you.

Very happy with our hot water tap. When we had issues Ahmed was brilliant, got in touch quickly with us and rectified the problem straight away. Very helpful costumer services and a brilliant tap that we use all the time! Thank you ☺️

A huge shout out of thanks to Ammara for the highest level of care and customer service. She understood my issue and quickly and professionally bought it to resolution!

Fast delivery and great product,missing part but was supplied very quickly.

I bought the instant hot water tap 12 months ago and it has been fantastic.
Delivery was super fast and installation was really easy.
Customer service was also exceptional. I would totally recommend this product and company to anyone. 5 stars.

The whole process was fast and efficient, and the prices for the Tap was much better than expected for a instant hot water tap.

Great tap works well and customer service is also very efficient

Quick delivery and customer service . Lovely products at good value

Boiler Broke! Had a Hansgrove 3 in 1 tap fitted 18 months ago. Replaced the filters as instructed every 6 months, but given only 12 month warranty, really disappointing performance. Boiler kept tripping out the electricity, got to about 30 degrees and broke. Went through troubleshooting and unable to resolve with customer service so forced to buy a new one as invested in the tap and the filters. Generally disappointed with it. When works the hot water is good, but can spit and so need to be very careful where your hands and arms are when using

Great value products and great customer service. I had an issue with my boiler and they arranged another one to be sent out asap. Great company!

Bought a Hanstrom 3-1 instant hot water tap this time last year and it’s been fantastic all year. But in the last week we’ve had lots of power cuts and it suddenly stopped working. Contacted Verana and they replaced it immediately - no questions asked. Brilliant customer service from this company and really great helpline support.

Really helpful, and easy to contact, would highly recommend

Brilliant company, start to finish. A pleasure to liaise with and super efficient.

I cannot recommend Verana enough - the customer service team was on hand to deal with my queries and they were dealt with almost immediately.

Despite me not following the instructions {which I lost} I therefore did not remember to change the filter once in 13 months ,whoops. The Hanstrom hot water instant tap was working so well up until it stopped heating.
However after contacting customer service they gave instructions on how to remedy the problem .
Customer services have despite being out of warranty offered a replacement/

Do not buy from this company.
Brought a quote ‘premium’ and ‘luxury’ tap online 2 years ago. Has been faulty 3 times within this time and now completely broken.

First time fault reporting within a few months there I have grounds for an exchange under the consumer rights act 2015.
Managers are incompetent of this knowledge and only claim warranty which as my product has been faulty from the start and not as described I am entitled to.

Refused to listen to me on the telephone very frustrating. Also was told the company isn’t verana that’s only a customer facing names it’s in fact flip stock!