Verana Reviews 

Bought a tap 14 months ago and unfortunately we recently discovered a fault. Ahmed was quick to rectify the problem and has issued a replacement to be sent to us. Great service all round.

Will update once replacement has been received but so far happy with everything.

My warranty was a month out of date spoke to hanstrom and they were very understanding and honoured my warranty and sent me a new unit would recommend this company very strongly very strongly they were very helpful and quick to resolve the matter excellent customer service.

Bought a 3in1 tap 2 yrs ago from Verana Recently the boiler developed a fault which could not be rectified. Verana offered me a new boiler at a discounted price which arrived within a couple of days
Communications all done via email but received speedy and informative replies.
We love our 3-in -1 tap and wouldn’t be without it

DO NOT BUY. Would be 0 Stars if possible. Bought a hot tap, the box keeps turning off, so the water is never hot. Customer service said I need to record video of the box turning off, and without video evidence, they will not help fix the issue. So what, I am expected to be sat there for as long as it takes hoping that I can catch the moment it turns off, makes no sense at all. Will be asking my credit card to help recover the money.

We bought a hot water tap from Verana just over a year ago - and have been delighted with it ever since!
However just after the warranty run out (!!) it developed an E3 fault - the water float was stuck…. But Verana were great about this.
First they gave us some advice to fix the stuck float but when the issue reoccurred some weeks later they stepped in and gave us a replacement boiler - despite it actually being out of warranty.
Hats of to them and 5 stars from us

Ben was very helpful and professional and resolved the issue we had with the boiler. A replacement has been promised. We love our boiling water tap and wouldn’t be without it.

Absolutely DISGRACEFUL customer service. Phone just rings out and FINALLY received an email response after several emails sent, suggesting purchase of new boiler for hot tap NOT WORKING for several weeks......my new Verana hot water & filter tap fitted in March 2024 and VERY DISAPPOINTED in quality of product and services
DO NOT USE THIS COMPANY

Great customer service, I reported an issue I had and the response was same day. Replacement item was sent out under warranty, can't fault them

Super product and looks great in the kitchen. For the price and service you receive, I highly recommend this company and tap.

Bought a 4 in 1 tap from them nearly 2 years ago but unfortunately the boiler stopped working. I contacted Verana and they said as I was an existing customer I could have a new boiler at a discounted price. The boiler arrived within 2 days of ordering, but my boiler had different connections to the boiler sent. I contacted them again they said I needed an adapter. I received the adapter the next day. Superb communication all the way through. Customer service is second to none. Would highly recommend anyone to buy from Verana.

We’ve had our tap for 12 months and have had minimal issues. The customer support has been great over emails and phone with prompt response and helpful information. I would recommend Verana.

Bought a 3 in 1 kettle tap from Verana. It is a neat design, looks good in our new kitchen. The kettle tap works well and is quiet. When I needed to contact customer service for assistance they replied promptly with useful information.
The delivery was very quick.

I ordered a Hanstrom 4 in 1 instant hot water tap from Verana when my new kitchen was being installed, not only was shipping incredibly fast, but the unit was installed with ease. Any issues I've had with the tap were swiftly replied to by the support team. Would definitely both order from Verna and Hanstrom again!

The boiler unit for my boiling water tap stopped heating. I contacted Verana who replied the same day with instructions of how to try and rectify it by descaling the boiler. I did this, but sadly it didn't solve the issue.
I phoned them up, spoke to Zara who called back 10 min later to say that a new boiler unit would be sent out. Very impressed with how quickly they have responded to the situation, given that many companies don't even answer their phones!
Will update this review once I have the replacement, but so far so good!

Used these guys to supply a Hanstrom boiler tap for my in-laws, had to contact them for minor issues and info on best way to use and filter replacement, they couldn't be more helpful.
Knowledgeable and very courteous, always prompt to reply can highly recommend, customer service is excellent thanks for all your assistance.

Contacted customer services by email and Ahmed replied within 24hrs and followed up with a telephone call. He was very knowledgeable, helpful and responded to my queries quickly and positively. Great customer support and service. Thank you.

Love my hot tap - very stylish. Customer service is great if you get any problems - would use again.

Excellent product! It’s sleek and saves a ton of space, especially since I no longer need a kettle. The delivery was super fast, and the customer service was top-notch. I had a few questions before purchasing, and they were answered quickly and thoroughly

Great product and great service. Wouldn't hesitate in using again and recommending them to others

Good value and responsive customer services