Verana Reviews 

Poor Quality & Zero Support

I bought the Verena 3 in 1 instant boiling water tap and it broke after just 14 months. We live in a soft water area, and the filters were changed exactly as recommended by the manufacturer. Despite this, the unit stopped working completely.

I didn’t buy the replacement filters directly from Verena, and because of that, they refused to even inspect the faulty device — no troubleshooting support, no goodwill gesture, nothing. The only option offered was to pay £140 for a replacement boiler, which is outrageous considering the short lifespan.

Extremely disappointed with both the product reliability and the lack of customer service. Would not recommend.

AVOID! Horrible product and company.

I installed my boiling water tap 6 months ago, also just spent a fortune on this rip-off filters. The appliance is DEAD within 6 months of usage with a new filter in. It does not heat up. Stays at 26 degrees.

This is something that should easily last 5-10 years it hasnt lasted half of one year.

There are much better alternatives and happy to guide you elsewhere if you were considering Verana/Hanstrom. Extremely disappointed

Really happy with this boiling tap. The brushed gold finish is high quality and the tap looks very smart. We chose this brand over others because of the various finishes they offer.

Really pleased with the design, quality & colour finish!

Fabulous help provided by the team when tap faltered and stopped working. Thanks so much to all involved!

Absolutely delighted with my Hanstrom 4-in-1 tap! The build quality is outstanding—solid, sleek, and clearly made to last. It looks great in the kitchen and feels premium in every way. The installation was surprisingly straightforward, with clear instructions that made fitting it quick and easy.

It’s amazing value for money considering the features and finish, especially compared to other brands. On top of that, the customer service from Hanstrom has been brilliant—friendly, responsive, and genuinely helpful from start to finish.

Highly recommend this tap to anyone looking to upgrade. Worth every penny!

I bought a hot water tap and boiler for my new kithcen There were issues with both but the customer service sorted out the problem immediately and sent me replacements. I have been very impressed with the help line and efficiency of service. They are there to ensure you are a satisfied customer.

Have a 4 in 1 hanstrom tap which has hardly been used. After using only a handful of times the hot water function stopped working. Ordered a new filter as I was told that may have caused the hot water malfunction due to limescale. Was sent the wrong filter but replacement was then sorted (although not received yet). The boiler issue is separate and again, a replacement one is now in the pipeline. Will see if it all works when the various items have arrived.

Great product and really helpful customer service. Would recommend.

The boiling water tap (Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap - Brushed Gold) is an elegant addition to our kitchen. I am particularly impressed with the customer services team who are very responsive and helpful, finding an agreeable solution when we did have a minor problem. Thank you.

Bought 3-in-1 handstrom tap which we are very happy with, small issue with boiler, wrote to help team quick response all sorted. Thank you for sorting

Had a bit of a hiccup with the first heater recieved but it has been dealt with and a new one on the way.
The communication was very good, both in email and via phone.
I'll in all great service.

Absolutely love our hot water tap, I wouldn’t want to be without it now. A small issue with the boiler that was resolved with excellent customer service from Ahmed.

If I could award a minus score for both their products and for their awful customer services I would!!! Simply Awful!!!
Purchased an expensive boiling water tap and boiler for £550, August 2013, apparently it only has warranty for 12 months(tap is 2 years, so not very well displayed and have contacted trading standards as there practices are not up to standard and hope they are dealt with accordingly).. most other brands are at least 2 years, most are 5 years! They insisted i pay them for a new boiler and insisted it was out of warranty and we didn’t install filters on time which we did.
They could have handled this so much better but they barely tried and didn’t care, but I will be sharing this review on every platform i can find and will also be contacting my bank to see if chargeback is possible as this product is not fit for purpose. It is also spitting boiling water(when it did work) after the tap has been turned off which i believe is a health and safety issue and can cause bad burns.
I would mist definitely recommend purchasing elsewhere, i really am surprised at their trust pilot score, from my experience!

AVOID AT ALL COSTS!
Absolutely shocking product and customer service. Just a few months after the warranty ended, the boiler for the tap stopped working. Contacted customer services who offered to send a replacement boiler at a cost of £120. We followed the instructions and noticed that the fittings for the new boiler didn't match up with the tap meaning water was leaking from the pipes when the tap was on. Contacted customer services again who advised we had been sent an 'upgraded' boiler and advised that he would email a new set of instructions to connect the boiler to the tap. The pipes still wouldn't connect properly, so we contacted customer services again. The representative WhatsApp called us to see what was happening. It turns out that in following the instructions that had been sent with the new boiler, and not the ones that had been subsequently emailed once we discovered those instructions were incorrect, we had broken the boiler and voided the warranty!! We were then advised that we would have to pay another £90 for yet another boiler! When we challenged the rep on this, he stated that we were at fault for not realising the boiler was an upgrade and that the instructions that were sent with it were incorrect! That we should have contacted them as soon as we knew something was wrong, even though that's exactly what we did when we realised the connections didn't match. Although the Verana/Hanstrom tap is cheaper than competitors, its not worth the hassle. Please do not waste your time or money with this company.

Bought 3-in-1 handstrom tap. Boiler started leaking after an unreasonable amount of time considering the amount you pay for the filters changes and to get it fitted. After a lot of pushing my end, they have agreed to replace the boiler. Hope the process will be stress free and no extra cost going forward. Thank you for sorting

Delighted with the customer care. I had a small issue with the boiler, and the team bent over backwards to help me. We love our hot water tap, it has been a game changer in our new kitchen, and everyone that visits goes home and buys this model. It's a fraction of the cost of competitors, and probably better. Thanks for your customer care guys.

Good quality tap and great service. Customer service excellent

I bought a Hanstrom 3 in 1 tap from Verana in January 2024. It worked well until a couple of weeks ago, when the boiler stopped working.
After a lengthy discussion with Verana they agreed to replace it free of charge.
The new boiler is an updated version, so hopefully this will last a reasonable length of time. It also seems to be quieter,
Top marks to Verana who replaced the boiler, eventually.

After sales support is very good. Spoke to Bhargav in customer service who sorted my issue out in no time.