Delivery was in good time. Unfortunately, the items ( good quality) didn't fit. I requested return and received the confirmation email that it has been reviewed ( 17/1/2026). Since then I didn't hear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a long time to arrive, sporadic communication when I contacted, finally arrived. I’d ordered a waist size up from usual, however, still did not fit around waist, also approximately 3 - 4 inches s... See more
Appalling customer service. Ordered more than a month the ago and the item has still not arrived. Customer service replies are very slow and completely generic. Totally unhelpful and giving no idea of... See more
I am still waiting for my order. Should have ready the reviews first before ordering. I will be disputing the charge with the CC company because answering their emails takes a whole week, the tracking... See more
Company details
Written by the company
Vera Mode is a UK-based online fashion store specialising in premium, timeless style. We curate a refined selection of sweaters, dresses, jackets, and versatile unisex apparel designed to blend sophistication with everyday comfort. It is operated by TRENDIX LTD. The brand is driven by a commitment to quality, sustainability, and exceptional customer service, offering a seamless and trustworthy shopping experience across the United Kingdom. Vera Mode is a trading name of TRENDIX LTD, a company registered in England and Wales (Company No. 16119597).
Contact info
20 Wenlock Rd, N1 7GU, London, United Kingdom
- +447723776440
- support@veramode.co.uk
- veramode.co.uk
1.8
Poor
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was sent someone else’s items and…
I was sent someone else’s items and still haven’t received mine about a month from ordering. Not impressed.
18 July 2025
Reply from Vera Mode
Dear Deborah,
We’re sorry for the mix-up with your order. Mistakes can happen, we’re only human, but we’ve already issued you a full refund and invited you to keep the item as a gift once it arrives.
Thanks for your understanding.
Kind Regards,
The Vera Support
www.veramode.co.uk
I received the wrong size
I received the wrong size. Could wear it for graduation it was £80 and I can’t afford it.
But o got it anyway because I thought this website was legit.
Iv emailed about a full refund and they haven’t got back to me. This is a SCAM DO NOT PURCHASE ANYTHING FROM HERE.
16 July 2025
Unprompted review
Reply from Vera Mode
Dear Mariah,
We’re sorry to hear you’re disappointed, but let’s be clear: the item was delivered, you kept it for an extended period, and no return request was submitted within the 30-day return window stated clearly in our policy.
Accusing our business of being a scam is not only unfair but completely untrue. We process hundreds of legitimate orders and refunds every month, and always honour our policies.
We're still happy to help clarify your order history or provide documentation, but we won’t be issuing refunds outside our return policy.
Thank you for understanding.
Kind Regards,
The Vera Support
www.veramode.co.uk
After considering that the nightmare of…
After considering that the nightmare of returning an item was the fault of the courier company, not of Vera, I can confirm that they did what they could to assist me and even wrote an apology. I suggest they get Yodel to sort out their store collection points and provide them with printers or else stop using Yodel.
11 July 2025
Unprompted review
Reply from Vera Mode
Hi Ibrahim,
Thank you so much for taking the time to update your feedback.
We appreciate your kind words and your understanding that the issue was with the courier. Your suggestion about Yodel is spot-on, and we’ll pass it along to improve future experiences.
Your support means a lot to us!
Kind Regards,
The Vera Support
www.veramode.co.uk
I received the wrong size after a long…
I received the wrong size after a long delay delivery
23 June 2025
Reply from Vera Mode
Hi Gianina,
Thank you for your feedback, and we apologise for the inconvenience you’ve experienced with your recent order.
We’re sorry for the delay in delivery, and even more so that the item you received was not the correct size. We completely understand how frustrating this can be, especially after waiting so long.
At Vera, we always aim to deliver the right product in perfect condition, but sometimes, as humans, mistakes do happen. What truly matters to us, however, is how we fix those mistakes — and we’re here to make things right for you.
We will immediately arrange to send you the correct size at no additional cost. Our team is already preparing your replacement, and we will provide tracking details shortly.
Kind Regards,
The Vera Support
www.veramode.co.uk
Reply from Vera Mode
Hi Clare,
Thank you so much for your feedback! We appreciate loyal customers like you. A special gift is already on its way to you – just a small token of our gratitude. 💛
Kind Regards,
The Vera Support
www.veramode.co.uk
Never received my purchase
Never received my purchase, had to chase them few times but was useless. Had to get my bank involved at the end. Would not recommend.
1 June 2025
Reply from Vera Mode
Hi Agne,
We take all customer feedback seriously, and we’re genuinely sorry that your experience did not meet your expectations.
However, we feel it is important to clarify the facts for future customers reading this review:
You initially claimed that your order was not received, despite us providing full tracking details and official proof of delivery confirming it was delivered to the correct address. Later, the nature of your claim changed entirely—to say that a damaged item was received. This contradiction was reviewed by both our team and the payment processor.
We provided:
Clear proof of delivery from the courier.
A full email history showing our willingness to assist.
An offer to return the item, which was refused by you.
Following a thorough review of the evidence, the case was decided in our favor, and the chargeback was reversed by the bank.
At Vera, we are committed to fair and transparent service. But we also believe in protecting our team and brand from dishonest or inconsistent claims. For this reason, we will respectfully decline any future business with you.
We wish you all the best.
Sincerely,
Vera Mode Team
Reply from Vera Mode
Hi Dawn,
We're sorry to hear about the issue with the studs on your shoes. That’s definitely not the quality we aim to deliver.
Please contact our support team at support@veramode.co.uk so we can resolve this for you as quickly as possible.
Thank you for bringing it to our attention.
Kind Regards,
The Vera Support
www.veramode.co.uk
Reply from Vera Mode
Hi Joyce,
Thank you so much for your kind feedback! We truly appreciate loyal customers like you, and we're thrilled to see you've placed your second order with us. A little gift is already on its way to you – just a small token of our gratitude. 💛
Kind Regards,
The Vera Support
www.veramode.co.uk
My order took 10 days to arrive
My order took 10 days to arrive. The quality on my trousers was poor. Very thin material and see through.
16 May 2025
Reply from Vera Mode
Hi Branwen,
We're sorry to hear about the issue with the quality of your trousers. That’s definitely not the quality we aim to deliver.
Please contact our support team at support@veramode.co.uk so we can resolve this for you as quickly as possible.
Thank you for bringing it to our attention.
Kind Regards,
The Vera Support
www.veramode.co.uk
Dodgy AF
I was on the website and I was looking for some items, the prices were ok so I searched the name on companies House and found that it was only established this past year, Instagram pics only go back as far as this May and so I reversed image searched some images on the website and found the exact images on many products on Amazon...Major Red Flags, don't purchase.
29 May 2025
Unprompted review
Reply from Vera Mode
Hi Dodgy,
Thank you so much for your feedback! We truly appreciate your time.
Kind Regards,
The Vera Support
www.veramode.co.uk
Reply from Vera Mode
Dear Ivanna,
Thank you for your feedback. We truly appreciate your time and your support.
Kind Regards,
The Vera Support
www.veramode.co.uk
You have taken £45.99 out of my account…
You have taken £45.99 out of my account Payable To Domestic London SP Vera Mode on the 8/4/25 Today 20/4/2025 I received a email asking how many stars I give when I have not received my order./ update on my review.Because my order was in the middle of the Easter holiday it was held up I have now received it and am now pleased with it. 5 stars.
10 April 2025
Reply from Vera Mode
Hi David,
Thank you for your feedback. We truly appreciate your time and your understanding.
Kind Regards,
The Vera Support
www.veramode.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.