Veonskin Reviews 67

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the products they received, noting improvements in skin texture, reduced oiliness, and decreased breakouts. Reviewers appreciate the quality and ease of use of the LED masks and caps, finding them comfortable and effective for daily routines. Some consumers also highlight excellent communication and fast delivery, contributing to a smooth overall process. However, some people were dissatisfied with the ordering and return process, experiencing issues with unreceived orders, lack of delivery notifications, and difficulties with refunds. Many customers also expressed concerns about product authenticity and quality, citing items not matching advertised pictures, being unbranded, or appearing to be of questionable origin. There are also significant complaints regarding the company's return policy, with customers facing challenges in returning unused products and being asked to pay various fees. Reviewers frequently mention that products are shipped from China, and some question the validity of product certifications.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers recommending the products, praising... See more

Quality

Consumers find quality to be ambiguous, with many reviewers reporting positive results such as improved skin... See more

Order

Reviewers highlight negative aspects of order, with many expressing regret and advising others not to order... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers finding it difficult or impossible... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the Veonskin LED mask after seeing it reviewed in a best product guide online. I only checked Trust Pilot after ordering and immediately regretted my decision after seeing quite a few nega... See more

Rated 4 out of 5 stars

Ordered it based on reviews but didn’t realise it was being shipped from abroad. It arrived in reasonable time, excellent packaging but no notifications that it was being delivered. The minimal instru... See more

Rated 1 out of 5 stars

Ordered a cap in November. Sent back as Royal Mail couldn’t deliver . The order not delivered to date . They won’t refund or offer another replacement till original item ( never delivered ) was retur... See more



Contact info

3.0

Average

TrustScore 3 out of 5

67 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Hard to Get

I wish it was available in more stores. Had to wait for restock, but totally worth it once I got it.

2 September 2025
Rated 2 out of 5 stars

instructions that are badly printed are…

instructions that are badly printed are a sure sign to doubt the quality of the product. Another sign is when the same instructions lack any details on how to use the product. Let’s see if customer service can supply any recommendations/ instructions on usage. Not holding out much hope.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Misleading and Untrustworthy

Misleading and Untrustworthy

Veoskin is a dishonest webshop that uses deceptive marketing. They featured the names and photos of several dermatologists, including Dr. W Bowe, without their permission to promote their product. I contacted her via Instagram and she confirmed:

"Hi Joanne! Thank you so much for your message. I do NOT endorse this product and have not tested it — they are using my name and likeness without permission."

Shortly after, all dermatologists were removed from the Veoskin website — clear evidence of wrongdoing.

It’s impossible to return the product or get proper customer service.

Warning: do not buy from Veoskin!

31 July 2025
Unprompted review
Show reviews in all languages. (67 reviews)

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