Venicci Reviews 

I spoke to Sacha within the customer service team who has been very helpful & the customer service was brilliant. The quality of the pram I completely beg to differ. I reported my chassis which is veering off when on a slanted pavement or to be honest, not a flat surface which just isn’t ideal. I was given a loan chassis whilst they checked mine over, and it didn’t happen with that one, but I’ve been told by another member within customer service this is normal? Very strange. It is also creaking & was told the brake mechanism would be replaced, it unfortunately is still creaking. I’m now using the seated part of the pram and the hood has scratched so easily & the footmuff has clicked and has lots of pulls in the fabric after a few uses. Absolutely gutted for how much it cost and if I had the choice again I wouldn’t choose Venicci. I’ve scored 3 stars because I couldn’t fault the kindness of Sacha.

Great customer service. After I complained about broken zip in the bag after couple of months using it I have received reply the following day and been offered a new one straight away. Very pleased thank you x

Kelly was really helpful showing us the Tila pushchair. She was very knowledgeable and explained all the different aspects of the product.
We walked away very happy with our choice!

What an amazing lady Katie is, we attended the baby show at the NEC today as my daughter in law is due in August and Katie made our day, she was so friendly, knowledgeable & straightforward advising us to visit other stands to compare products which we but having done so hastily returned and purchased a brilliant pram - we can’t wait to use it as it is so simple and practical and we will be recommending your firm to anyone who may need one - first class 👌

Harry at Venicci at the Baby Show was an absolute whizz. Super knowledgeable, patient, and incredibly helpful throughout. He took the time to answer all our questions thoroughly and made the whole experience really easy and enjoyable. Fantastic customer service — a real credit to the brand!

Purchased a pram at the baby show. Tristan was very helpful and patient with us and showed us all the various models and features.

I went to the baby show in NEC the team at Venicci were so helpful and as a first time mum no question was silly!

We met Kelly at the Baby show. Amazing help and support when looking at all there range.

Easy to help with our first purchase of a upline 3.

Would highly recommend

We attended the Baby Show in Birmingham today with the hope of finding my dream pram for our first baby. We headed to the Venicci stall first as I wasn’t entirely familiar with the brand however once Kate had talked us through everything, I felt I didn’t want to go anywhere else as I’d fallen in love with the Upline 3. Kate was so approachable, friendly and didn’t feel like she was pushing us to buy the product. She urged us to look elsewhere and come back if we had any questions. A few hours later and visits to other big brands, I knew I still wanted the Venicci not only because I loved the pram, but Kate’s love for her brand and her knowledge base was fantastic. Thank you so much Kate & the team, you made me feel comfortable to ask the silly questions and I’ve walked out purchasing the pram of my dreams for our first little one!

As a first time Mum, Gaz and Harry were super helpful at the Birmingham Baby Show today. They talked me through the prams and their functions, whilst being really friendly but also not pushy at all. Thank you both! Will definitely be recommending to friends.

We went to the Baby show in Birmingham and Kate was absolutely amazing and so so helpful and knowledgeable she made the purchase of my first grandchild’s pram so easy. Thank you so much xx

Bought a pram from the baby show the upline 2, amazing quality and great help from Katie who advised us every step of the way, Katie is such a brilliant asset to Venicci! Not to forget “baby Gary” too! Our little girl is going to love her pram!

Harry was friendly, helpful and took his time to show us the Upline 3.

Excellent staff

Spoke to the reps at the baby show, very knowledgeable and helpful.
They showed us how the Upline 3 worked and very impressed with its quality.

“We visited the baby show to look at travel systems and were really impressed with the service we received while viewing the Venicci Upline 3. The staff were friendly, knowledgeable, and took the time to demonstrate all the features properly without being pushy. They answered all our questions clearly and helped us compare options to find what would suit our family best. The pram itself feels premium, easy to manoeuvre, and very practical for everyday use. Overall, a really positive experience and excellent customer service at the show.”

cannot recommend venicci enough! Have visited their stand today at the baby show NEC, and have had the most amazing experience with Katie, baby gary and the team. We cannot thank katie enough for the recommendations, honesty and education she has gave us today! cannot wait to use my pram!

Extremely helpful service from Tris & Sandra at the stand - an exceptional product and extremely easy to use, all at highly competitive prices. 100% recommended.

Spoke to Kelly at the baby show and she was super helpful with me and my mum. Made the experience very easy and we made a purchase at the show! Thanks Kelly!

Very knowledgeable staff very good experience