VENETA.COM Reviews 

Roel helped me choose my new curtains and made the whole process easy. He was quick, clear in communication, and pleasant to work with. If you plan to order, ask for Roel for personal service and advice. 10/10.
The price, quality, and delivery speed are unmatched by competitors.
Benjamin

Thank you Sergio (and his trainee colleagues whose name i forgot!) for your advices! The explanations and measurements were thorough, the sample proposed looked better than my own choice. Looking forward for the next step!

Camiel arrived on time and was very easy to talk to. He explained what my options were and answered any questions I had. I would definitely recommend him to anyone else in need of blinds.

We need quite some plisee products for our house - from wood framed to pvc framed windows, and even lichtstraat/ plafond ramen. We know veneta from friends’ recommendations. It turns out as our friends said: good price and service! The free advisor helps a lot, for this thanks to Chris who came to our house with Ton for measurements and consultation. They also brought more samples than what we ordered from online, made it super easy to make decision. We immediately ordered it at the advise appointment. Super satisfied. Also they provide 8 year guarantee which makes life much easier.
Highly recommended!

Edit after resolution: The blinds look great and I’m happy with the final result. However, installation turned out to be more complicated (for my windows type) than expected and communication took longer than I’d hoped. Once the issue was acknowledged, they acted quickly to fix it.

It was really good. Tobias was the guy who helped us select the fabrics and he was very patient with us and went over the choices multiple times.

Then yes, the wait for the curtains to be installed was a bit long but worth it. Christian came out and did everything so neatly and was done in an hour. He was also really nice and patient. The fittings of the curtain were perfect as well.

We were really satisfied with the entire process of ordering curtains from Veneta. We live in Horsens and had two particularly annoying places in the house, where we needed a custom-solution for curtains/blinds, and needed advice from someone who would know how to handle it in the smartest way (as we are novices ourselves). We got that, and much more from Veneta. Our advisor was Lukas and we particularly enjoyed the service and brainstorming with him what kind of solution fits our particular needs the most. But the ordering process was also great, as he prepared everything that we discussed in a saved basket, and shared the link with us. Such that we could review and possibly change each individual element, and then make an official order. We really enjoyed that kind of transparency. Additionally, the installation was great and with attention to detail. We could really feel like our installer (Christian) cared about the result looking professional. It's been a few months or so since we got the products, and we can say that we are really satisfied with the quality as well. So overall, very nice experience, never could have achieved the same result with store-bought products. We will reach out to Veneta again for window treatments for other windows as well.

Very nice to have a sales rep visit my house with all of the samples available in all the available colors as well. Someone nice and cordial and thinking with you to come to the best solution for my windows. This is the 2nd time I order from Veneta, great quality, great service, price is ok. For the professional in-house service and this quality, you can't go wrong!

At first the purchase process went smoothly, but once payment was made, communication and support completely disappeared. When one of our blinds broke under normal use, after following Veneta’s own installation advice, customer service simply blamed us and refused to take responsibility.

For a premium product, this attitude is unacceptable. Polite before the sale, dismissive afterwards. We will not order from Veneta again.

Advisor Stefan came for a visit. All explanations for the different types of plissé curtains were provided with good advice and recommandations. Friendly and social advisor.

I can't recommend Veneta enough. I had great communication with the company from my very first phone call.

The two advisers, Alco and Noa, who visited my home to show me samples, measure up, and make suggestions, were superb. They were friendly and helpful, knowledgeable and professional.

Best of all is the price. I paid less than half the cost of another quote I received from a local company, and with a better result in terms of what Veneta could offer me.

I would definitely recommend Veneta - and Alco and Noa as your advisers if you are in Amsterdam - for a fantastic experience in getting new blinds.

Great experience with Fabio (measurement) and Ab (installation) for the curtains we ordered.

Reasonable prices and the curtains are very lovely. I made a lot of use of the opportunity to order samples, and this + Fabio's advice was central to making the decisions. The process took some time, with measurements taken in May and a final set of bespoke rails installed at the end of July. But it was worth the wait.

One set of curtains had to be replaced, and it was all professionally arranged. In total, we ordered 7 sets of curtains and 3 plisses.

Will definitely order again from Veneta if I need new curtains.

A fantastic experience with expert montage by Patrick and Vera! Initial experience: it took some time to get an appointment with a consultant, but Roy was helpful and informative. It took quite some time to get the curtains and shutter made but this was also over peak holiday season so understandable. The end product looks good, and the service with the installation was probably the best, friendliest service I have experienced. Overall a great experience, with great credit to Patrick and Vera!

Really nice home visit.
Raif was supportive and step to step guided us in options and choices. Listened carefully to our needs and suggested alternatives that are "smarter" and more user friendly to make sure our curtains will be good looking and easy to use.

We are waiting for the delivery but the home visit was surprisingly good and felt personal!

Having had a good experience with Veneta before for other types of curtains, we ordered two black out curtains for our apartment.

Unfortunately, while having a premium feel to them, the curtains do not fulfil their purpose of being “black out”, letting a lot of light in, so much so that we continue to have to use sleeping masks and our 8-months old baby has trouble falling/staying asleep. The main reason for this seems to be that the curtains hang approx. 3.5 cm away from the window frame because of the bracket provided.

While the customer support agent (Oliver) was generally very responsive and polite, ultimately he could not offer a solution to rectify the situation. For personal reasons we were only able to install the curtains after Veneta’s Satisfaction Guarantee period of two weeks had expired, and hence did not find out about the lacking “black out” in time.
Nonetheless, I feel that a premium “black out” curtain
that costs over DKK 1,000 per item should in fact provide an adequate level of black out, which is not the case here.

Hello we are not sure how to reach out to veneta anymore. We received the order on 16june, from the 20 th of June we are trying to get in touch with our advisor by phone and email also and we received no response so far. We wanted to change the color of one of the plisses, it was a free service that was mentioned when the advisor came home, but we are being totally ignored. We got an answer to our previous messages, therefore we know it is the right address, also we are getting no out of office or any email back! This is just disappointing! We trusted veneta!
The quality of the plisse is good and we are happy with it, but the communication is very poor and it is very unprofessional. We chose veneta over other companies because of the possibility of changing color and the 8y warranty, but now we regret it. If there is no communication back now, there won’t be any if something brakes and we need assistance!

We are very disappointed with the service we received after placing our order. After making the payment, the person assigned to assist us stopped responding to our messages, despite our attempts to reach out regarding an update.

In the end, we had no choice but to accept the curtains as they were, even though we were not fully satisfied with them. Unfortunately, we didn’t have the energy to keep chasing the issue, as there was no clear contact person we could rely on.

We also called customer service to report a few missing parts and explained the overall situation. We were told we would be called back by that person, but no one ever followed up.

To be honest, it felt like we were treated nicely only until we made the payment. After that, we were ignored. We find this attitude highly unprofessional and upsetting.

Frankly, we don’t think we will order from Veneta again. If this person treats other customers the same way, it could damage your brand reputation. We wanted to bring this to your attention as we believe this kind of behavior does not reflect good business ethics.

Paul came to our house to advise us and we were so pleased with the advice and input. We made our order directly and are very pleased to expect everything installed in a few weeks time.

Dion put up blinds today, he came on time, was really nice, did his work professionally, and even helped us out with something else. Professional and nice service, I can highly recommend.