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Rated 1 out of 5 stars

SCAM!! Order never received, Refund process none existent. Their email address bounce back and I just received this one their live chat response: "These people are scammers I'm sorry about that bu... See more

Rated 1 out of 5 stars

In reply to my last review, this dodgy awful company replied that I had a full refund. No I didn’t. I contacted them through email to ask where this alleged refund was and intimated they never resp... See more

Company replied

Rated 4 out of 5 stars

The customer service for Vencae is pretty decent, just tell them your problem and you can leave the chat and wait for an email response. Helped me situate not viewing my order in the tracker page.

Company replied

Rated 1 out of 5 stars

This company is scamming users as I have read similar reviewa and I believe the five star ones are fake. I ordered on August, yet I still havent received my order. They lied about sending it out and t... See more

Company replied

Company details

  1. Streetwear Store

Written by the company

Streetwear brand for the bold and unique.


Contact info

2.0

Poor

TrustScore 2 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Vencae review

I got my jumper and t shirt in around 2 weeks and it looks the same as the website, it’s just the quality, it’s not great.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

I recently placed an order with Vencae

I recently placed an order with Vencae, I have yet to receive a tracking number, I don’t even know if the order has even been processed. I have emailed them multiple times, I have tried to reach out to them via social media and text messages and haven’t even gotten a response, at this point it simply feels as if I have been scammed

9 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

SCAM....waiting for weeks for my order. No support...they just don't answer.
Don't order anything at this poor company

7 April 2025
Unprompted review
Rated 1 out of 5 stars

!!SCAM SCAM SCAM!!

If I could put zero starts I would!!!!

This place is a SCAM! Ordered back in September and STILL have not got my order!!!

Emailed, messaged on a number of occasions and they just ignore you!

DO NOT ORDER FROM HERE

25 March 2025
Unprompted review
Rated 3 out of 5 stars

HELP

i like the clothes a lot, ive read the reviews and hope this is not a scam. i have gotten no message about the clothes, hope fully they come I will edit if they do

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! It was kinda suspicious at first but their support helped me and the product was just like on the image.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Scammers.

Shipping Details
These items have not yet shipped.
Latest Update 2024-07-20

ordered on JULY , STILL DIDNT GET ANY ANSWER, writed them to email, instagram they just ignoring me

i dont recoment to order from them. cause u will lose the money and wont receive clothes.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

ORDER HAS NOT BEEN RECIVED

ORDER HAS NOT BEEN RECIVED

Ordered nearly a month ago, tracking says it hasn’t even been packed
Emailed multiple times with no reply. Looks like there not going to send it at all wouldn’t recommend

17 January 2025
Unprompted review
Rated 1 out of 5 stars

awful awful company!

awful awful company!! I ordered clothes for my son last year and they haven’t arrived!! I’ve sent emails and I’ve got no reply!!! I’m fuming and I’m going to take this further! It’s time I contacted the ombudsman!

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company,
Items never sent, ordered over a month ago.
Contacted via email 5 times, message's 3 times.
Not a single reply
Scam Company
DO NOT USE

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. I placed 2 orders totaling $119.00 and the never sent the items. Never refunded my money and will not answer emails texts or calls. They need to be arrested in my opinion. Do not buy from them

17 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! Order never received, Refund process none existent. Their email address bounce back and I just received this one their live chat response:

"These people are scammers I'm sorry about that but these people are scammers we as customer support always report these issues about shipment but they never do any we're sorry about everything but these people are scammers.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst online purchase experience ever

If there was an option to give no stars I would. Placed an order in November for my son’s Christmas present. I have yet to receive the items. I was then told that if it was not shipped by the end of December they would issue a refund. Absolutely no response to any emails or chats since then. I would NOT buy from this company. Worst experience I have ever had with an online purchase.

11 January 2025
Unprompted review
Rated 1 out of 5 stars

No items and no response

I have sent an email and did not receive a response back nor my order for my son's Christmas and birthday presents. I plan to blast the company's reputation with terrible reviews on YELP, Google, Facebook and X if my items don't come soon.

3 December 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! We're so sorry about your bad experience with us, we'll help you out. Please contact us via email@venace.com and we'll give you back a message asap

Rated 1 out of 5 stars

Bought hoodies and tee over month ago

Bought hoodies and tee over month ago, no shipping no replay to my messages no any contact with company 😡

27 December 2024
Unprompted review
Vencae logo

Reply from Vencae

Hey! Contact us as soon as possible and we'll reship your items. email@venace.com

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