I really liked the 1000 GSM Hoodie, beautiful petroleum color, very thick, very soft in the inside and outside; I tried it on and it fits very well, long arms. I would recommend it if someone is l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything about the product itself is good, the stitching and materials are very good for the price. The delivery was quick, it took around a week for it to arrive, and the shipping was easy to track... See more
Company replied
Only thing to mention. The shipment was a little weird, because it said it would arrive a certain date, and it didn't, but also, i didn't really believe it would, so I knew it would only arrive on the... See more
Company replied
Have bought multiple items from Velour Garments and honestly, was surprised by the quality. It's very good for the price and will definitely keep coming back for more. Additionally, they have great cu... See more
Company replied
Company details
Written by the company
Highest quality cut and sewn garments, handcrafted and sustainably made by textile artisans in Barcelona, Spain.
Handmade in Spain
Written by the company
- Each and every garment is crafted individually by textile artisans in-house to ensure its traceability and high quality standards.
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience if you buy the…
Horrible experience if you buy the wrong size (and there is a high chance for that, as instructions they give aren't obvious at all), then you'll have to pay 18 euros to exchange it. Do not recommend.
17 April 2026
Reply from Velour Garments
Hello Alex,
On the website, it is clearly stated that all shipping costs are the responsibility of the customer unless the product received is faulty.
Kind regards,
Velour Garments.
Velour Garments quality is unmatched
Velour Garments quality is unmatched, they excel in every aspect! And very very happy with their fast shipping
14 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Great purchase experience
Great clothes, great process, excellent packaging and product. I send nothing back so can't speak about that process.
16 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
450gsm Jet Black
I bought a 450gsm hoodie in jet black, and it fit perfectly! I was looking for such a long time for a plain black hoodie that fit well and this exceeded expectations, it is made with quality materials and feels like it will last years to come
16 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Even though I did not recieve my…
Even though I did not recieve my product the customer service was so good I got my refund with not trouble they respond quick and just overall insanely good customer service
14 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
My favourite clothing brand
My favourite clothing brand. Always the best quality products
14 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Quality of the product
14 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Made a purchase of a Jacket which was…
Made a purchase of a Jacket which was too large when received but they won’t accept the return because they don’t want to pay the import taxes from Switzerland. Poor customer service which even goes against their own terms and conditions.
13 April 2026
Reply from Velour Garments
Hello there,
Our returns site suffered an error, making it not possible to return orders from Switzerland. We have already reached out to you via email with a return label so you can send the product.
Kind regards,
Velour Garments.
Great overall shopping experience, everything went well from start to finish
The shipping was fast, the item arrived exactly as described, and the quality is definitely there. I’ll be buying from this brand again.
13 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Hello Jessica,
We have reviewed your tracking information, and we can see that the parcel has been dropped off at a UPS access point.
We have reached out to you via email with all the information.
Kind regards,
Velour Garments
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
High quality products
8 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
I really love the fit of the hoodie
8 April 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
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