Had an issue with a next day delivery, items didn’t arrive. Spoke to customer service who not only got it to me next day but included extra items by way of an apology. Swift response also. Very impres... See more
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Really like this brand and product, the website is really user friendly, and offers are great! Customer service reps are always so friendly and helpful. I had a problem with a delivery, and the firs... See more
Functionality of the Web platform is a little limited, no mobile apps available either....but all in all a very good exchange. Been carying out bulk exchanges seamlessly here since I entered the crypt... See more
Company replied
One of the better exchanges out there. I still feel the higher limits on transaction size is a bit restrictive. Great service all the same
Company replied
Company details
Written by the company
Velo Trust is a boutique cryptocurrency swap platform, providing over a hundred digital assets for a seamless exchange, at the best market rate. Operating first as an escrow and OTC desk since 2014, Velo Trust is partnered with large and reputable cryptocurrency services, such as Binance, Swapzone, Coinomi, Huobi, Exodus, Uniswap, etc. Our support team checks Trustpilot on a regular basis. For more effective feedback and quick solution, if any, please follow the recommendations below: - Provide the ID of your transaction, if you have any issues with one. - Describe your experience in details, with proofs. - Be polite and respectful. Estimated time of answer is up to 2 working days.
Contact info
125 Old Broad Street, EC2N 1AR, London, United Kingdom
- support@velotrust.com
- velotrust.com
You should know
4.6
Excellent
24 reviews
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One of the better exchanges out there
One of the better exchanges out there. I still feel the higher limits on transaction size is a bit restrictive. Great service all the same
15 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Chen, we value your feedback and will take note of it in future company deliberations.
Very interesting to have experienced…
Very interesting to have experienced how smoothly it worked. Very high minimum trade size, although I'm not complaining :)
15 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review James.
Smooth process
Smooth process, bummed I had to create an account to use though
11 February 2022
Unprompted review
Reply from Velo Trust
Thank you for your positive review Jeff. We require your account creation for easier customer assistance, enabling you to use our service unproblematically.
They run petty cool campaigns and their…
They run petty cool campaigns and their overall quality of service is actually nice.
9 February 2022
Unprompted review
Reply from Velo Trust
Thank you for the positive review Rish!
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