Velodrom.cc Reviews 1,287

I bought quoc shoes from the website. I get a message stating that the shoe is out of stock. i could either order something else or get a refund. I ask for a refund but saw that the site has the shoes in stock @ their Barcelona location.

Still waiting for a reponse 3 days later. Am i getting the shoes or am i getting a refund? Am i just going to have to charge back?

I placed my order on the 27th of march. It said that it will be delivered on the 1th of april on the website. Since the 27th of march I send multiple emails to the customer service, I called multiple times. But I havent heard anything at all. I am shocked about all these good reviews, because I have the feeling I am getting scammed.

Ordered an helmet and some socks. Superb customer service. Special thanks to Marta. Merci!

Still didn’t get my order after 14 days of waiting. There was no update on my oder for 10 days till I wrote to support. Very frustrating experience, wouldn’t recommend

What a place to shop at. A bikers heaven

Absolutely disgusting. I ordered a pair of shoes that I found at a good price (around 40% discount) and they cancelled the order after I received the confirmation the previous day.

I was told that they had an “internal stock issue” and they weren’t able to send me the product. A few hours later, the same product reappeared in their web at a reasonably higher price.

I tried to contact them twice but I received no answer.

A shame of customer service and purchase experience, definitely not buying there anymore.

I've never complained about anything and shared lots of understanding.
But in this case we've both concluded a purchase agreement and you can't cancel it with argue" out of stock".
It's already on stock now.

Speaking about an offer - Specialized S-Works Torch Lace Shoes...

The Carbon Rail Saddle fits very good and is very flexible!

I bought a spare frame for my scicon aerowing lamon yellow glasses, and I paid almost 100 euros, but the store hasn't sent the package yet. They haven't responded to my emails, and they're ignoring me. It seems like they're scammers, so don't buy anything from them.

Delivery to Germany in 2 days after my purchase. Absolutely amazing!

Good selection of products, store in Girona visit is a must.

beautiful store, great service, awesome vibe

Your friendly customer service is fantastic.

The treatment and the service was excellent. I found what i was looking for.

No problem ordering online and got a good deal. But the service at the shop is somewhat lacking.

The guality of the service products and the ambians of the shop is always top

Great service

I hired an Enve Melee road bike, everything about the bike was top class with smooth gearing and great Enve wheels set up tubeless, overall a very comfortable bike.
The only negative comment I have is when our friend was leaving a day earlier, he went to the hire shop to drop back the bike at 5.00pm but the shop was closed and he was heading for the airport, he rang and was asked to drop it to the other shop which was inconvenient. A simple call or email from Velodrom could have easily avoided this. Just something to keep in mind for the future, thanks Derek.

Very very nice place to be. Easy to talk to employees- very helpful in bike details.

The service at velodrom is 10 out of 10, there’s always someone ready to help, easy, helpful and service oriented stuff . Love it