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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of games available, finding the product offerings to be a strong point. Reviewers often highlight the ease and speed of deposits and withdrawals, with some noting quick payouts. The customer service, particularly the live chat and VIP department, is frequently praised for being responsive, friendly, and helpful. However, some people were dissatisfied with various aspects. There are concerns about the withdrawal process, with some experiencing delays, unexpected requirements like crypto for withdrawals, or issues with fund disbursement. A few customers also reported issues with the website, such as games not working, broken links, or the site freezing on mobile. Some reviewers also expressed skepticism about the fairness of the games, and mentioned unexpected fees or currency conversion charges during transactions.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report significant issues with withdrawals,... See more

Website

People report ambiguous experiences with the website. Many reviewers praise it as a good, trustworthy, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the team for being superb, assisting... See more

Product

Reviewers mention positive feedback about the product. Many customers praise the amazing choice of slot... See more

Based on these reviews

Rated 3 out of 5 stars

Oh I definitely have not won anything but they do give good bonuses and I had a lot of games but I've never cashed out

Rated 4 out of 5 stars

I retract my last review, Slow deposit process but quick withdrawal so happy days

Rated 5 out of 5 stars

Really good site. Best things are the bonus offers they give whether thats free spins or free bets or offering bonuses for referring people. The most stand-out thing about velo is the customer service... See more

Rated 5 out of 5 stars

good choice of slots although not updated with new games that often. customer support are quock at responding and very friendly and helpful. withdrawals take a while on weekends but ive always receive... See more

Rated 5 out of 5 stars

Best of many sites First of all my username is wariat7vip7 Honest reasonable trustworthy site I've been w client for velobet casino.com for quite some time and must say im very surprise seeing so... See more

Rated 5 out of 5 stars

Velobet is a brilliant casino! Has an amazing choice of slot providers to chose from. Great for your sports bet aswell! There is always great offers and the live chat are always friendly and happy to... See more

Rated 5 out of 5 stars

VELOBET! Amazing site my go to! Massive range of games to play with great wins! Chat are very helpful! And promotions are always often! Would defo recommend to anyone! Deposits and withdrawals are so... See more

Rated 5 out of 5 stars

An absolute fantastic site I've had really good wins from them and withdrawal has been a breeze so quick within a couple of hours and its in your bank

Rated 5 out of 5 stars

Best w powrotem w ever my username is zorbkeri To Be honest my friend told me to leave a review I didn’t quite know if I deposit first 10euro I’ll get 30 spins I would deposit more but Christm... See more

Rated 1 out of 5 stars

Something very weird about this site I have used close to 50 different gambling companies and never felt more that the slots were rigged than this. Withdrawals are an absolute joke, debit/credit cards... See more

Rated 1 out of 5 stars

I’d give zero stars if I could… totally shocking on withdrawals been waiting 4 days you try to speak to them and it’s high demand one day then the next it’s global tech issues do not use this site som... See more

Rated 5 out of 5 stars

One of the best bet site a ever play, awesome games, very quick payment. Highly recommend. Glassback

Rated 1 out of 5 stars

Companies aren't supposed to offer incentives to get positive reviews. I got this email. "Your Bonus Is One Step Away! Follow these simple steps to get your bonus: 1. Wait for the e... See more

Rated 5 out of 5 stars

It took a little while to get to grips with this site but once mastered it was a really good site fair and enjoyable will use it again and again

Rated 1 out of 5 stars

I want to grab your attention and make it clear you CANNOT WIN. If you are a problem gambler, this site sounds amazing, you picture the big win, you can’t control yourself and think “I will give this... See more

Rated 5 out of 5 stars

I received a 30 e gift bonus for my birthday. I played, made 350 e and withdrew money. everything is ok in a couple of hours.

Rated 5 out of 5 stars

I've been using Velobet a while now and they are very good. The customer service is great and always help you out! Mary is very good!

Rated 5 out of 5 stars

Not a bad casino to be fair deposits are easy and withdrawal takes around 24 hours in most cases. Site is easy to use and has plenty of games from the likes of hacksaw or pragmatic and many more provi... See more

Rated 5 out of 5 stars

Following on from my last comment, still a really good provider and would recommend. It was my birthday in Jan and they gave me a very sizeable free bet that most providers wouldn't give. Withdrawls... See more

Rated 5 out of 5 stars

I made a recent inquiry about a loyalty bonus and support representatives where extremely helpful 😊

Rated 1 out of 5 stars

Well I put a few pounds in no wins,but they gave me free spins,won 13 pounds on these free spins quite good at 10 p a spin,switched back to my normal stake and won 500 pounds,thought that’s great ,... See more

Rated 1 out of 5 stars

I have used this Casino a lot and never had a problem with deposits or withdrawals a bonus for sure. My issues started when they changed the way you apply for cashback as advertised in their loyalty... See more

Rated 1 out of 5 stars

Awful. A well played scam. You can deposit by card, Apple Pay etc. but you can only withdraw in crypto. If you try to contact support on mobile the website freezes. If you try on laptop it doesn’t eve... See more

Rated 1 out of 5 stars

I’m extremely disappointed with my experience on Velobet. After playing fairly and completing all verification steps — including submitting ID documents and even video verification —... See more

Rated 1 out of 5 stars

Absolute scam in 1 month spent over £550 and won nothing. Wouldn’t recommend the chat service takes forever to reply and also email response…

Rated 1 out of 5 stars

TRICKY AND UNRELIABLE - recently joined this site and needless to say advertised FREE SPINS being denied over some Confusing excuses about NOT ACTIVATING BONUSES? Pack of lies and excuses, the CHAT a... See more

Rated 1 out of 5 stars

Absolutely disgusting place to play. They are running fake games and u have no chance of success. STAY CLEAR THESE SITES ARE SCAM CASINOS

Rated 1 out of 5 stars

Unfortunately, you cannot trust them. I've played at many casinos, and I've encountered the practice used by Velo Bet for the first time. If you anticipate that you will win and want to... See more

Rated 1 out of 5 stars

Not the best site. Offer many different slots but I tried many this evening and had error messages. And broken links. So they don't offer the slots they advertise. Massive red flag for me and I have d... See more

Rated 1 out of 5 stars

WARNING TO EVERYONE VELOBET is a rogue disgusting illegal casino, pay very close attention to anyone who has anything positive to say about this rogue firm , they are a RE... See more


3.3

Average

TrustScore 3.5 out of 5

75 reviews

5-star
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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not be the next victim

Do not be the next victim. This company are offshore so UK players who have issues will play on there site, loose there money and if they win, they will use there vague terms to take your winnings. Hundreds of reviews tell you this and my experience also does. Verified or not, they won’t pay if you win over £500. Do not be the next victim

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Yet another unregulated casino with…

Yet another unregulated casino with money laundering tactics and targeting people registered with Gamstop. Please if you are reading this before joining, do not fall victim. If you already have then charge back the amounts via your bank. You didn't authorise the payments as they were taken. These people are vile predators.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Account blocked after successful withdrawals – no explanation

I had previously made 2–3 successful withdrawals from Velobet without any issues. However, on March 21 at 21:54, I completed another successful withdrawal, and the next day (March 22), when I submitted a new withdrawal request, my account was suddenly blocked.

At the time of closure, I had a significant balance remaining in my account. I had never used any bonuses, and I fully completed KYC verification, including ID and video verification, all of which were approved.

The platform claims there was a violation of their Terms and Conditions (Clauses 9 and 10), but no clear explanation or evidence has been provided. If there was truly a violation, I don’t understand why my previous withdrawals were processed successfully without any issues.

I have asked multiple times for clarification, such as:
• What exact rule was violated?
• If there was a “multiple account” issue, who is the other account?
• Which IP or data caused this conflict?

Unfortunately, I have not received any transparent or satisfactory response.

I am simply requesting a fair review of my case and a clear explanation, as well as the release of my remaining balance if no valid evidence of wrongdoing can be provided.

Username: adnannn

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. A well played scam. You can deposit by card, Apple Pay etc. but you can only withdraw in crypto. If you try to contact support on mobile the website freezes. If you try on laptop it doesn’t even open the chat. I’ve tried to verify so I can withdraw. Uploaded multiple fresh bank statements with my name & address clearly printed, yet verification fails. Do not deposit here. In fact don’t trust any website with a deposit bonus of more than 150. Complete scam. On top of that, half of the games don’t even open.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst online casino

This is the worst online casino I have ever used. I deposited 10 pounds firstly and joined the bonus where I received an extra 15 pounds. The bonus rolls for 30 days i wagered everyday. I have had the bonus cancelled which was deemed as a technical fault twice. I have just logged in today to find out it has happened for the third time. This website is an absolute piece of sh*t. Waste of my time the two times I contacted them It restarted the whole thing yet again they put the funds back in but obviously I keep starting again so the money goes down because it's stretched over thirty days. I don't recommend this website to anyone. All I have had is problems.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Best of many sites

Best of many sites
First of all my username is wariat7vip7
Honest reasonable trustworthy site
I've been w client for velobet casino.com for quite some time and must say im very surprise seeing so many games available to play but not only that I myself mama fed to win quite a few times to be honest winning is not the hardest part hardest part is to wait u till withdrawal process which is also LEGITIMATE (dnt believe those furious people that lost 50$ and say bad thing about the site) for my experience site is legi, very professionally build and friendly
When it comes to live chat support l've never had an issue with a so how problem and even if there was any people fro. Cud tuner service are so.
Nice, helpful and going out of their ways to make my day better and my expierience even better so I'm writing that review not for the spins but to let know all the haters they can hate all they want site is legit payouts are legit stuff is great and customer service is just amazing keep it up once customer service is just amazing keep it up once again great site to play

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Not the best site at all. Hardly any slots load

Not the best site. Offer many different slots but I tried many this evening and had error messages. And broken links. So they don't offer the slots they advertise. Massive red flag for me and I have deleted my account. You don't get this with mainstream casino sites. Don't advertise them if they aren't available.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Following on from my last comment

Following on from my last comment, still a really good provider and would recommend. It was my birthday in Jan and they gave me a very sizeable free bet that most providers wouldn't give.
Withdrawls ( when I win) are always speedy and majority free all paid same day, keep up the good work velo

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant casino

Brilliant casino, excellent choice of games, and a great reward system for regular depositers, also non deposit bonus codes multiple times a week on their discord channel!!
Well done Velo 👏

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Be very wary of promotions

I have used this Casino a lot and never had a problem with deposits or withdrawals a bonus for sure. My issues started when they changed the way you apply for cashback as advertised in their loyalty promotion. Cashback was done via the chat box you requested and the agent credited you your bonus no problem at all. Then for whatever reason the cashback now has to be requested via a link and this was the start of the end for me at Velobet. After several failed attempts at claiming my cashback I was told cashback was no longer available and that spins would be issued instead. Utter nonsense the casino still advertises cashback on their site but their customer service team insists cashback is finished. Be aware of this false promotion. I am deeply disapointed with Velobet a casino that I trusted and used frequently only to be cheated out of my cashback and to be given low level free spins on games that I never play. A terrible end to a once trusted casino.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Vagering first deposit

Unfortunately, you cannot trust them.
I've played at many casinos, and I've encountered the practice used by Velo Bet for the first time.
If you anticipate that you will win and want to withdraw your money, then when playing at this casino, verify your account right from the start and remember that you will have to provide all your personal data by sending an identity document, as well as documents confirming your address.
Also, find out how long it takes for the casino to process your withdrawal, because you might be disappointed.
But that's not the worst part.
I deposited £70 into the casino, simply wanting to test them.
When my balance reached £100, I decided to withdraw the money.
And then the problems began. First, I had to go through verification.
When I deposited money into the casino, no one verified me.
Okay, I sent them a series of documents to verify my account, and when it was finally completed successfully, I made a £100 withdrawal.
I live in the UK, and according to their assurances, the money should be in my account within a maximum of five to six days. If the money didn't appear after this period, I was supposed to contact support again (???)
After the withdrawal, a message appeared stating that the funds were being processed.
The next day, when I wanted to check what was happening with the money, it turned out that the £100 had reappeared in my casino account, along with a message that in order to withdraw the money, I had to wager my own deposited funds—and that was the biggest surprise for me.
I have never encountered such practices anywhere before.
Overall, I feel cheated.
I do not recommend this casino to anyone.

29 January 2026
Unprompted review

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