Switched providers at the end of 2025, and it took almost 5 months and a threat of legal action to get my money back. Unreal. The only reason it's two stars and not one is because of the help... See more
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See what reviewers are saying
Stay far away from Velkommen... Just recieved this from Velkommen...and I have already switched companies... Log på selvbetjeningen Tryk på "Mine betalinger" i menuen til venstre Nederst på... See more
Company replied
*Edit:* I didn't get the "final settlement/slutafregning" email, or any communication from you. seems like a broken automation somewhere. I did get the money next day, so pumping up my score... See more
Company replied
Finally got money paid back after quite a bit of delay. Consultant was kind to explain some questions I had regarding solar production plant. 5* to consultant 3* For the system/process handling... See more
Company replied
Company details
About Velkommen
Written by the company
Vil du blive en del af Velkommen-familien?
Vi gør det nemt og overskueligt at vælge grøn energi til din hverdag. Hos Velkommen kan du samle dine el-, bredbånds-, og mobilabonnementer – og få en enkel løsning til dig og din familie 👨👩👧
Få en af Danmarks måske billigste elaftaler
Med Velkommen kunne du have sparet op til 14% på din elregning i 2023! Vi holder vores priser lave, så du får mest muligt for dine penge 💰
- ✅ 1 kr. i abonnement
- ✅ 0 kr. i oprettelse
- ✅ 100 % certificeret grøn el
- ✅ Fri adgang til KlubVelkommen
- ✅ Billigere end gennemsnittet i 2023
Skift på kun 2 minutter!
Energiselskab med et bredt vingefang
Hos Velkommen kan du samle el, bredbånd, mobilabonnement, forsikring, ladeboks og meget mere – alt samlet ét sted, tilpasset din families behov.
Kom med i fællesskabet
Velkommen er et fællesskab, der arbejder for både klimaet og dig. Vi leverer grøn energi – nemt, overskueligt og med omtanke for miljøet ⚡🍃
Personlig rådgivning til dig
Vores kundeservice er her for dig alle hverdage. Uanset om det drejer sig om el, forsikring eller ladestandere, hjælper vi dig hurtigt og effektivt ☎️
Contact info
Jenagade 22, 3. sal, 2300, København S, Denmark
- 70807800
- velkommen.dk
2.7
Poor
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overpaid saldo hasn’t been returned for 6 months
Update 29th April: thanks to the lady who suggested to involve Ankenævnet på Energiområdet when requesting money back from Velkommen! Worked right away! Money was back in my account in less than 24h. Of course no explanation by Velkommen given. At this point it took 9 months for Velkommen to return my money, and probably it would be more if I haven’t threatened with Ankenævnet på Energiområdet! Everybody who experience the same issue, involve Ankenævnet på Energiområdet! The only thing that worked against this scam company!
———————————————————————
I used to be an electricity client of Velkommen for several years. I terminated my contract with Velkommen in August 2025. It is now end of
February 2026 and I still haven’t received my overpaid balance from Velkommen (>10 000ddk). I have already done all the described steps to claim my overpaid saldo (registered my tilbagebetalingskonto and informed udbetalinger on their email address). I have tried to call them several times and every time I get different and inconsistent replies of why balance hasn’t reached my bank account. This is my first experience that electricity company fails to return overpaid saldo to their client. This is very unprofessional.
Before leaving Velkommen, I have many times told them to reduce my saldo amount as their calculated expected consumption is not close to my actual consumption.
Additionally, they keep calling me and asking the reason why I have left Velkommen and every time I give them the same reply: 1) velkommen kept taking higher saldo even though my el-consumption was not close to the one they have calculated; 2) velkommen hasn’t returned overpaid saldo.
Also, they have done 3 different final statements and it is hard to understand why amount changes in each final statement.
Considering all above, it is very hard to trust this company and their ways of working are questionable.
31 December 2025
Unprompted review
Reply from Velkommen
Hi Elina,
Thank you for sharing your experience.
I'm sorry to hear that you haven't received your refund after being in contact with us several times. I will contact our bookkeeping department so we can get a closure to your case as soon as possible!
We take your feedback regarding the follow up calls very serious, and I will make sure that you won't receive calls from us in the future.
We apologise for the inconvience and wish you a great day!
Kind regards,
Frida
Velkommen
The Best employer
17 February 2026
Reply from Velkommen
Hi Favorit,
Thank you very much for your compliments to our employee! We are happy to hear that you had a great talk with us and hope to start a good collaboration in the future🙏
Kind regards,
Frida
Velkommen
Reply from Velkommen
Hi Kunde,
We are incredibly happy to hear that we were able to help and that the experience was good all over!
Thank you so much for your review and welcome to the family🤗
Kind regards,
Frida
Velkommen
I have tried for 4 months to close my…
I have tried for 4 months to close my account. I have received 2 slutafregnings. They have 26.000DKK of my money and I’m afraid I will never get back.
11 February 2026
Unprompted review
Reply from Velkommen
Hi Alec,
First and foremost thank you for getting back to me on my request for more information!
I will make sure to contact our bookkeeping department and move for your payout🙏
Kind regards,
Mia
Velkommen
Reply from Velkommen
Hi Leonardo,
Thank you so much :-) I'm so glad to hear, that it was amazing :-)
Best regards
Maria
Velkommen
👌fantastic
29 January 2026
Reply from Velkommen
Hi Mohamad,
Thank you so much :-)
Kind regards
Maria
Velkommen
Reply from Velkommen
Hej Lars,
Hvor er det bare dejligt at høre :-)
Du ønskes en dejlig aften herfra.
De bedste hilsner
Maria
Velkommen
Good :):):):)):
19 January 2026
Reply from Velkommen
Hej Ionel
Mange tak for din anmeldelse.
Vi er super glade for at du har haft en god oplevelse med os, vi håber du fortsat er tilfreds.😊
Venlig hilsen,
Sofie
Velkommen
Reply from Velkommen
Hello
Thanks alot for you're review.
We are glad that you had an excellent experiment
Kind regards,
Sofie
Velkommen
Harassment from Velkomen
Kunde no 475399.i ceased being your customer at the end of February 2025 and have paid all final invoices in full for both electricity and gas Despitethis, I continue to receive emails from your organization alleging “touch fraud.” These allegations are entirely false, have no factual basis, and are the direct result of errors on your end, you are asking 10400 as a due amount and without explanation how come this big amount came .i tried contact you but no answer . In November 2024, I was incorrectly charged an excessive amount of 15,222. I contacted customer care multiple times seeking an explanation, none of which was provided. After escalating the matter, I was informed that a refund would be issued. No action was taken until I was compelled to leave a public review on Trustpilot, I paid everything long time ago and still you are holding my personal data which is against GDPR compliance. Please look in to this matter and resolve it , this is a harassment
14 January 2026
Unprompted review
Reply from Velkommen
Hi Shakti,
Thank you for sharing your experience.
I can understand that there has been som technical errors and misunderstandings regarding this situation.
We take your review very seriously, and I can assure you that we are not breaking GDPR. We are allowed to keep customer data as long as the customer as an outstanding balance with us.
For us to resolve this situation the best way possible, I have asked my colleague to contact you over the phone.
You will hear from us soon.
Kind regards,
Mia
Velkommen
Reply from Velkommen
Hi Vytautas,
Thank you very much for your review.
We are incredibly happy to hear that you had a clear and friendly experience with us!
If you have any questions you can always give us a call on 70 80 78 00😊
It was good to talk with you.
7 January 2026
Reply from Velkommen
Hi Gadine,
Thank you very much for your review.
We are happy to hear that you had a good conversation with our colleague!
If you have any feedback please dont hesitate with sending us a mail on kundeservice@velkommen.dk 😁
Reply from Velkommen
Hi Kunde,
Thank you so much for your review!
We are happy to hear, that you had a great experience with our customer service!🤗
Kind regards,
Mia
Velkommen
Very bad service
Very bad service, they lied just to get customers. No possibly to solve problems, activation a SIM card before you got it.
I talked with service 7.01 and they say it was a mistake, I never give an agriment for new number. 8.01 - Now I get the messages I must pay 100kr for close it, and my account is -169kr.
Are you really thinking you doing everything right?
I only asked to read an email your proposal. Now I can’t close your proposal and must pay for it. ???
29 December 2025
Unprompted review
Reply from Velkommen
Hi Oleh,
We are very sorry to hear that there has been some difficulties with your new SIM card - We never wish for any customer to feel like they can't count on us!
I would suggest giving our customerservice department a call, so we can be sure to find a good solution🙏
Kind regards,
Mia
Velkommen
Very poor service
Very poor service. I unregister their subscription, but still they showing register and send invoice.
12 March 2025
Unprompted review
Reply from Velkommen
Hi Mohammad,
We are very sorry to hear that you are unsatisfied with our service - We always try our best to make our costumers happy and would love to get feedback on ways to improve!
Regarding the invoices, we always suggest contacting our customer service on 70 80 78 00, and they will be happy to help get to the bottom of this🙏
Kind Regards,
Mia
Velkommen
Hello I was deceived.
Hello, I don't speak Danish and I'm applying for a loan at the bank.I applied for a loan, then they called me, spoke to me, asked my name, my CPR number, and then an electricity contract arrived in my email. It shouldn't be this easy to deceive people.
29 December 2025
Reply from Velkommen
Hi Nuri,
Thank you for your feedback.
We are sorry to hear that there has been a misunderstanding during the conversation with us.
We have followed up on your experience internally and can understand that our employee informed you that we do not handle the loan application, only the electricity agreement.
When a subscription is made, we have to follow certain steps and get certain information from the customer as well as going through a verbal order confirmation recapping what has been ordered, so we make sure that both parties are correctly informed about the agreement.
I can confirm that your agreement has been cancelled and that you dont have to do anything further🙏
Kind regards,
Mia
Velkommen
Good 👍 customer service and I hope 🙏…
Good 👍 customer service and I hope 🙏 this will continue
20 December 2025
Reply from Velkommen
Hi Osagie,
Thank you very much for your review!
We are very happy to hear that you are satisfied with our customer service and employees! 🤩
I can assure you that we will keep up the level of support!
Venlig hilsen,
Mia
Velkommen
Reply from Velkommen
Hi Patrick,
Thank you very much for your review.
We are happy to hear that you had a wonderful experience with us!
Kind regards,
Mia
Velkommen
All was good and my issue was solved…
All was good and my issue was solved quickly
18 December 2025
Unprompted review
Reply from Velkommen
Hi Olga,
Thank you very much for your review.
We are happy to hear that you received a quick and good solution to your issue :-)
Merry Christmas,
Mia
Velkommen
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