Very friendly and welcoming. I felt at ease from the moment I arrived for my initial consultation. I feel everything involving the procedure was explained in great detail. My legs are still healing,... See more
Company replied
Location
Switch location41 Charlotte Square, EH2 4HQ Edinburgh, GB
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Greeted on arrival. Offered tea. Seen on time. Pleasant staff. Clear explanation from consultant.
Company replied
Friendly staff , Tracey at the front desk was lovely. Navin the consultant was so polite and explained things , he wasn’t pushy at all. The nurse and the other doctor ( sorry can’t remember names) w... See more
Company replied
I recently had EVLA and Foam Scierotherapy at the Edinburgh Vein Centre and was so impressed by such kind care and attention. My brilliant surgeon Navin explained the entire proceedure in detail and... See more
Company replied
Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
41 Charlotte Square, EH2 4HQ, Edinburgh, United Kingdom
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Professional and caring
Professional and caring, from beginning to end.
23 November 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi Blyth,
Thanks for your review. We are so happy to hear that you had such a positive journey with us from the start. This is exactly the experience we aim to provide, so we are so happy to read your comments.
Best wishes,
Katie
The doctor and nurse I seen at my…
The doctor and nurse I seen at my consultation were excellent. They made me feel very comfortable explaining everything in depth. The overall experience was great.
1 November 2024
Reply from VeinCentre - Edinburgh
Hi Shona,
Thank you for your lovely review. We are so pleased to hear you felt comfortable and well-informed throughout your journey with us! We loved welcoming you to Veincentre.
Best wishes,
Katie
There is obvious clinical expertise and…
There is obvious clinical expertise and a personal approach. All staff are extremely helpful and welcoming and reassuring.
14 November 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi Linda,
Thank you for sharing your experience! We're so pleased that our team were able to put your mind at ease and provide the reassurance you needed. It's wonderful to hear you felt well cared for. We appreciate your kind words!
Best wishes,
Katie
Clinic review
From start to finish everyone was friendly, helpful and informative. During my procedure I was talked through everything that was happening. I would happily recommend this clinic to anyone who was thinking about having this procedure done
14 October 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi Peter,
Thank you for your positive review. We're so pleased to hear you felt informed and supported throughout your journey. Knowing that we could help you achieve such great results makes everything we do worthwhile.
Wishing you the best,
Georgina
Very pleased with my experience at the…
Very pleased with my experience at the Vein Centre. My treatment was carried out by Tom, who was very professional and made me feel at ease throughout the entire procedure. All of the staff are excellent from reception to assisting nurses. I am really pleased with the results and I would have no hesitation in recommending the Vein Centre and especially Tom.
3 September 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi there,
Thank you for your review! We're so pleased to hear your treatment journey went well. Helping you reach your treatment results is exactly why we’re here, and we couldn't be happier for you.
Do you know someone who might benefit from our treatments? At Veincentre we offer a Refer a Friend programme which rewards both you and the person you refer to us! https://www.veincentre.com/refer-a-friend/.
Best wishes,
Georgina
Good experience
Good experience, surgeon skilled and put me at ease even though I was anxious.
Procedure took under an hour and then resumed work and normal activities straight away.
2 October 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi Amanda,
Thank you for your lovely review! Our aim is to make sure you are supported throughout, so we're glad you felt at ease during your treatment.
Wishing you the best,
Georgina
The Doctor was very knowledgable
The Doctor was very knowledgable, explained everything very well, answered all my questions. I felt I would be in safe hands.
Nurse and staff were very kind and helpful
14 September 2024
Reply from VeinCentre - Edinburgh
Hi Fiona,
We are so happy we made you feel comfortable and reassured you that you are in safe hands! Thank you for your review. If you know someone who might benefit from our treatments, we’d love to let you know about our Refer a friend programme. Both you and the person you refer will receive rewards as a thank you for choosing us!
https://www.veincentre.com/refer-a-friend/
Best wishes,
Katie
The doctor and nurse were very nice
The doctor and nurse were very nice, but if I had known that the procedure would be performed without anesthesia and that it would hurt so much, I would not have decided to do it. I have to make an appointment for a check-up, and I don't think I will because if I have to correct something again, I can't imagine having the pain like last time again.
I asked the doctor at the initial visit if I would feel anything and he said yes but it didn't hurt much, maybe it didn't hurt him but it hurt me and it hurt a lot. I hope that this procedure was worth it and everything will be fine. When I went for the procedure I was sure that there would be anesthesia for me, it was obvious but I was wrong
25/09/2024
Today a lady from the clinic called me and said that I had local anesthesia because that's what it says! I am outraged that someone claims that I had anesthesia and I didn't, all I had was an antiseptic liquid poured on my leg and that's it, nothing more, so please don't tell me that I had anesthesia because that's what it says in my medical records.
14 September 2024
Unprompted review
Reply from VeinCentre - Edinburgh
Hi Magdalena,
We are so very sorry to read your review. Our procedure for varicose veins is carried out using a 'gold standard' minimally invasive technique and with local anaesthetic. Your comfort is really very important to us and so our Senior Patient Advisor will be in touch with you to discuss your experience and to make sure we can support you moving forwards.
Best wishes,
Katie
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