This has been an amazing positive experience from initial consultation through to treatment and final review. Everything was clearly explained and the results have exceeded all my expectations. I ca... See more
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Location
Switch locationUnit 2, 14a Montpelier Place, BN1 3BF Brighton, GB
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I have visited the centre in Brighton three times now, once for an initial consultation then two treatments. Sue on reception was lovely, kind and welcoming, Kate the consultant took great care with a... See more
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I was made welcome from the moment I arrived and this continued through my consultation. The examination was done professionally and with tact. The result was explained clearly which gave me confidenc... See more
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Staff were very welcoming, polite, professional, from the receptionist to the scanner & nurse. Nigel was very informative about my scan and explained the procedure fully. Shona made me feel at ease a... See more
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Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Unit 2, 14a Montpelier Place, BN1 3BF, Brighton, United Kingdom
4.5
Excellent
36 reviews
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Replied to 97% of negative reviews
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Staining after EVLA and foam on one leg
So after EVLA and foam on one leg. 4 months on I am left with substantial staining along the whole vein on the front of my thigh. It looks 100 times worse than before I started. They show you a picture of potential staining which looks nothing like as bad as mine. There is a chance it may fade overtime but the consultant said not totally. For people considering it I would really pay attention and research staining after the procedure before making decision. So for me…. Deeply disappointing and if I had my time again I would not have had the procedure
18 September 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Lucy,
We’re very sorry to hear that you’ve been left feeling disappointed with the results of your treatment. We completely understand how upsetting this must feel, especially when the outcome is not what you had hoped for.
While skin staining is a known risk, it usually fades gradually over time, though in a small number of patients it can persist. We would very much like the opportunity to discuss the options for supporting you going forward. A member of our team will be in touch with you shortly, but please don’t hesitate to reach out directly if that’s more convenient.
Warm regards,
Dilly
Reply from VeinCentre - Brighton
Hi Martin,
Thank you for your kind words! We’re so pleased to hear that you found the service top class and the staff so friendly. Creating a welcoming and supportive experience for every patient is really important to us, and it’s wonderful to know that came across during your visit.
Best wishes,
Dilly
Satisfactory
All satisfactory with clear information provided in order to help me understand process and procedure.
Contact with the service via telephone was somewhat hit and miss when trying to make a payment.
17 May 2025
Reply from VeinCentre - Brighton
Hi there, Thank you for your feedback. We’re so pleased to hear that you found the information provided clear and helpful.
We continually review our service and appreciate you sharing an area for us to look at and improve.
Best wishes, Katie
The consultant was so helpful and…
The consultant was so helpful and explained everything including all my questions. Highly recommend now just waiting to book the surgery.
2 August 2025
Reply from VeinCentre - Brighton
Hi Liza,
Thank you for your kind feedback. We’re so pleased to hear that you felt fully informed and supported by your consultant. We loved welcoming you.
Best wishes,
Dilly
Excellent consultation.
Excellent consultation today with Nigel Hacker in Brighton. A detailed visual and ultrasound examination was made, with conclusions drawn and a treatment plan agreed. Nigel was not only knowledgeable and thorough but also kind. He was very ably supported by his team.
20 June 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Paul,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive consultation with our team in Brighton. It’s wonderful to know you felt well cared for and supported throughout your visit. We’ll be sure to pass your lovely feedback.
Best wishes,
Katie
Open friendly and honest
Open friendly and honest. Really informative, my various options were discussed and deliberated on leaving me able to make an informed decision.
28 May 2025
Reply from VeinCentre - Brighton
Hi Mrs Tofield,
Thank you for your feedback. We’re really pleased to hear you found the consultation open, honest, and informative. It's so important to us that every patient feels fully informed and supported in making the decision that's right for them.
Wishing you the best,
Georgina
Reply from VeinCentre - Brighton
Hi Natasha,
We are so pleased to read your feedback. We’re really glad things ran smoothly and that the team made you feel welcome - that’s exactly what we’re here for.
Wishing you the best,
Katie
Vein treatment
Everything from start to finish was excellent.Went above and beyond.Nothing to much trouble . Made to feel comfortable and service from Dc Mark Bratby and his wonderful nurse assistant Cathy was impeccable. Best treatment to date.Have used twice and highly recommend.
14 March 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Mark,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with your treatment. It means a lot to know you felt comfortable and well cared for throughout your journey. We'll be sure to pass on your lovely feedback to the team – they’ll be thrilled to hear it!
Wishing you the best,
Katie
Treatment in April.
I was so privileged to have Consultant Mark Bratby perform my procedure in April. His skill, intelligence, reassuring kindness, sense of humour and concern were all palpable and of great relief to me. He dealt with my nervousness brilliantly and I feel so grateful that the Vein Centre were asked by the NHS to intervene to lower waiting lists. All the other staff whom I encountered were wonderful too. Thank you all.
5 April 2025
Unprompted review
Reply from VeinCentre - Brighton
Hi Simon,
Thank you for taking the time to share your experience, especially about our lovely team. We're so glad to hear you felt supported and reassured throughout your procedure, and that you were in safe hands. It's great to know the whole team helped make the process a positive one for you.
Wishing you the best,
Katie
Putting the price up literally in front of me!…
Good apart from putting the prize up by £100 just after the consultant told me the old price, literally in front of me the receptionist whipped the price card out of his hands & said they went up on 1st April by £100!
2 April 2025
Reply from VeinCentre - Brighton
Hi Karen,
Thank you for your review and for taking the time to share your experience. We're sorry for the experience during your visit - we completely understand your frustration. We're glad to hear you've since spoken with one of our patient advisers, and we’re pleased we were able to find a resolution. Your feedback is really valuable and helps us continue to improve.
Best wishes,
Katie
Horrible company
Horrible company. Ignores all questions and the same person keeps spamming with emails. Pathetic
To respond to their reply - I have been in touch six or seven times and only received one very rude dismissive reply but tons and tons of spam. Tons of it. No amount of blocking gets rid of it. This is an empty apology and if these basics can’t be met, I would not trust you with my body
10 December 2024
Unprompted review
Reply from VeinCentre - Brighton
Hi James,
We are sorry to read your feedback and to hear about your experience so far. We notice that you have only recently been in touch with us so we apologise that our communications have not met your expectations. Your feedback is invaluable in helping us improve.
Wishing you the best,
Katie
Friendly and very informative
Friendly and very informative and explained everything well including good and bad results
15 September 2024
Reply from VeinCentre - Brighton
Hi Deborah,
Thank you for your positive review! We loved seeing you. We're so pleased to hear you felt informed, we want you to feel supported throughout your journey with us.
Best wishes,
Katie
My experience with Veincentre
The whole process from beginning to end is all about efficiency and transparency. I feel I can trust the organisation and the consultant who answered all my questions without hesitation. The receptionist was welcoming and friendly. I am very happy with the service.
18 September 2024
Unprompted review
Reply from VeinCentre - Brighton
Hi Helen,
Thank you for your lovely review, especially about our clinic team! So glad to see you felt informed and at ease throughout your journey with us.
Wishing you the best,
Georgina
Excellent service
Excellent service. Was seen quickly and procedure explained well. The Doctor I saw was great, made me feel at ease. He had a great sense of humour which helped.
7 September 2024
Reply from VeinCentre - Brighton
Hello,
We are so happy to hear about your experience with us. Thank you so much for your kind comments about the consultant who cared for you.
Best wishes,
Katie
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