Poor customer service lack of customer satisfaction
TOM has issues, he was ok at first really awesome to chat to, glad to support A local company, high quality stuff. His stuff is fair priced however he lost a regular customer because he doesn’t know how to speak to customers, he speaks his mind and doesn’t think what he’s going to say. He is so rude, bitter and takes anger out on his customers. He ACTS AS IF he has a reason to be angry at customers and blames brexit and economy PRICE RISE Plandemic, etc
but after an minor mistake he made he told me I’m wrong, I say customer is always right, he doesn’t want to listen or admit his mistake or understand customers concerns and blames customer for his own forgetfulness! ! ! !
You don’t see large companies allowing a manager to take out their frustration on a customer just because of private issues they have at home, those type of people won’t make it far if it involves being paid by customers!
Please watch some video training courses to understand customer service!