Vegasoo Reviews 

I am played andar bahar in vegasoo casino.I am win but they didn't credited my winning amount also they want give my bet amount.And also in game history my playing history doesn't show.But in transaction history my bet amount shown.I am complaint about that but every time contact there support staff they said we r try to solve your problem.It already take more than 7 days.I have also screenshot of winning amount.But they don't give me my winning amount.one Of the Worst casino ever i played.Guys don't play with them they are fraud and loot your money.One of The Móther fùcker company is vegasoo.When i complaint about their fraud activity they block my account.So don't play with them they are cheters.They just said in reply but they didn't contacted me yet.and also they Blocked my gambling account.One of the Worst site ever i am seen.In last don't play with them Guys they are fraud

Good morning I was wondering if u could help me out a bit I'm trying to down load my details but because I married I have my maiden name & married name I've tried putting my wedding cert in but still having trouble can u help me or do go thro some one else

Greatfull such a great casino

Great Casino
Easy to navigate with a good selection of games. Won a good amount of money and this was paid out within a few days, after all the standard verification documents had been sent through.

Great customer service always polite, friendly and efficient. Does not matter how many times you contact them they are always on hand to to help you out

A prompt response and problem solving attitude service.

By far the biggest waste of time and Complete fraudulent scammers bunch of crooks !

Don’t waste your time or bother these people think they can get away with it while they hide in Malta taking your money and refusing to pay out or give the bonus your were informed about

You will not get anywhere this site should be completely black listed and struck off

The vip sector is a fabricated don’t fall for it

The customer services is a joke

And it’s only a matter of time before these people will get what’s coming

AVOID THIS SITE AT ALL COSTS

LIERS , SCAMMERS, FRAUDULENT, SITE

So far this casino is really good, the concept, games and providers are good to...to all my fellow online gamblers why not trying this casino? Maybe our luck is in here?👌

Scam - don’t pay out when you try to withdraw. Avoid at all costs. If they can withdraw money from your card loaded to your account and advertise that they can pay out to said account then there is no reason why deposits shouldn’t be able to be processed the same way. Total rip off.
UPDATE Response to the reply
As to requesting documents on 21 March, you asked for proof of transactions on my account which I provided to prove there was no payment received from you. As stated on your website, you are able to pay the money out onto the card that Was loaded to my account. Then you emailed me telling me it has been processed so I waited the 1-3 days for it to appear as per your website guidance for how long it would take. I did not contact you until after that time period had been and gone with no sign of my money. Every email has been politely responded to with no actual help as many have mentioned in previous reviews. I am not comfortable giving out any more information to you as it should not be required. As stated, if you have enough information to withdraw from my account, you have enough info to deposit too. Which is why I consider this whole experience to be a scam. And reading through the reviews, I see I am not alone in having had this experience. I note you are quick to respond but not very quick to actually act. Perhaps you would get better reviews and retain users if you just did what you state you will and actually process the withdrawals when you say you will/have. I.e. When you send the email stating it has been processed (which I received but without the actual money coming through).
LATEST UPDATE
Still no money, got told withdrawal had failed due to a technical error and money had been returned to vegasoo account which I had closed so therefore unable to access. When I pointed this out got told it would be forwarded to another department to get sorted out asap. Have heard nothing more and no response to email of 11th April. Hopefully this review saves people from having to deal with this dodgy website.

Good and fast help, all in all a really fair casino with good support.

Hi this is my story of nightmare with Vegasoo casino site.I Will put a resume and also what they respond me too. The last news it’s the kick me out of their site. They telling me that I don’t have enough money to play on their site and also that I have gambling problem. I have money deposit each two weeks for income. And on the last two months I don’t play on any site. If I have a gambling problem I can go easily play on other site. Just read all my experience and believe me….never go play on this site. It’s really sad because I the start I have a lot of fun on their site with the games. They take my money for two months and sadly when I win 2,200$ they don’t want to pay me!! They are a stealing casino. Never never go play on this side. They will take your precious money and never pay you win you gone win. Ok i just see that all my story it’s been delete!!! Ok just for a resume.. I play money on Vegasoo casino site for two months.Honest money in my bank count, honest money that I win by working. All was good since I win the 8th January 2022. I win 2,200$. It’s a this time that all game start. They start to ask me a lot of document. But I just do what they want and send everything they ask me too. ID and proof of adress was accept!! But when I send proof of income and bank statement they start to make fun with me. They ask me each week to send the same paper. Each weeks I send all they ask me too. After a couple weeks they told me they have to study it but never gave me
Update!! Since today who they say that the put me out of the site because I don’t have enough income to play on their site. But before when I spend my money they don’t have problem with my income but when I win oups they don’t want to pay me. I will put the last message they send me!! Please my friend never go spend your money on this site. The are fraud casino. It’s a big scam casino. You will lost all your money and never have your winning money!!! For me i lost my money and I know I will never receive it. But if I can help even if it’s one other player I will be happy!! If some of you want help or proof I keep all my messages from Vegasoo casino. I can proof easily what I just say in this message.

Thanks

Katie Kalba
Dear Katie,

Thank you for contacting Vegasoo Complaints with your request.

I would like to apologise for your experience with our casino and understand your concerns in this matter. Rest assured we are currently working on your case with the relevant team so we could update you at your earlier convenience.

I completely understand that you would like to be updated and we have raised a request for an update with the relevant team for you using our internal channels of the highest priority for you.

We highly appreciate your ongoing patience and cooperation and will do our best to provide you with a potential resolution as soon as we can.

Thank you once again for contacting us and if you need anything else, do not hesitate to contact us. We are always happy to assist you.

Kind Regards,

Nicole
CS Supervisor
Vegasoo Complaints Team
Dear Katie,

We would like to inform you that your account has been self-excluded as per company's decision based on your account activity.

You will no longer be able to log in to your account or create a new one.

We highly recommend that you self-exclude on all gaming accounts that you hold with other casinos to make your self-exclusion as effective as possible.

To stay in control and keep it all about having fun, remember to:

Avoid chasing losses.

Only gamble what you can afford to lose.

Keep track of the time and amount you spend gambling.

If you have any other questions or queries, please do not hesitate to contact us via live chat, email or phone.

Best Regards,

Vegasoo Responsible Gaming Team

Good games good people and good amusemant for all and no problem

I'm soooooo over this now it's not even funny!😡 I'm sick and tired of being told sorry for the inconvenience only to be stuffed around some more only to be told again sorry for the inconvenience!!! zzz SERIOUSLY iv had some of my withdrawal come back because of some made up technical issue and then told to use their withdrawal option to withdraw again which I do then it gets lost somewhere in cyber space, then I have to hassle them through email asking them where MY MONEY has gone!...they ask for my statements which I send them then we go around and around in circles and my money just never arrives in my account. I have had enough and my patience has worn out! This casino is a fraud and if we had the option to give 0 stars I would! Give me my money!!!!!! My original withdrawal I made on the 15th of OCTOBER is what I'm requesting for now and has still not come back to my casino account! Nor has it arrived in my bank account! Iv sent you my statements more than enough times for you to see that it has not been received! Work off the documents I've already sent, stop requesting more bank statements and wasting more of my time just give me my goddam money!!!!

Again this is for the withdrawal made on the 15th of October 2021 not any other withdrawal!!!!!

2 Months 23 emails all with the same 3 Response, In short this casino is a scam You will Never recieve money that you have Withdrawn, Even when they say "We have Released the funds into your account" This casino is bullsh1t and should be sued, Malta Gaming Association Needs to act on this quickly and remove their license, ALSO THEY BRIBE PEOPLE WITH FREE SPINS TO LEAVE A GOOD REVIEW, they do this because they know they wont give them the money if they win anyway, This is a complete scam in every way, All customer support is bot messages with the same responses, Everyone who has had this experience from New Zealand I will make an Email address and we need to band together to take this casino down through the malta gaming association who gives these Ar se Holes a license

So After i wrote this Review They Put the funds back into my Vegasoo account (Which the restricted to Fun play) And now i have to go through the same withdrawal process, And they wouldnt let me withdrawal through an e Wallet which would be instant, These guys are scammers for sure, will keep everyone updated, thanks everyone for the emails who have been through the same struggle we will partner together to get this casino license removed if funds are not seen within the week

Casino credit never showed after upload from paysafe vouchers, chat advised me to wait 4 hours to see what happens, pretty gutted you can't just sort it instantly cause now can't use casino for 4 hours either even though I showed proof of my payment, why ask for proof and not use it to help didn't make sense to me. Hope the issue is resolved, chat was polite just not very helpful

Won money went to withdraw verified address usual stuff then they wanted payment method clearly provided several times but wanted the casino name when that’s impossible with a gigadat deposit, they could have easy verified me but were being stubborn and honestly it’s just pure evil. On a brighter not I used a site called Casino Friday won a good amount cashed out and I thought here we go again I had the money 2 days later with 0 verification and 0 documents uploaded there isn’t even a option for that, they’re a real genuine casino for the player who pay as fast as they take your money exactly how it should be. Good non sticky welcome offer as well

Thanks guys, prompt and efficient. Alex did a great job!