At first I was frustrated but the support team completely turned things around. They stayed patient and professional the entire time, making sure everything worked perfectly before I got back to playi... See more
Company replied
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See what reviewers are saying
This casino positions itself in advertising as a casino with instant withdrawal of funds. But as it turned out, they do not have any instant withdrawal. I requested a withdrawal in the evening, in the... See more
Company replied
I made a mistake while entering a promo code and thought I had completely lost the deal. But to my surprise Lisa from the support team was not only quick to reply she was calm kind and totally profess... See more
Company replied
We were online casino streaming for Vegas nova as affiliates and we were mislead. They promised and did not deliver. They did not pay us what they owed us. Trying to label us as scammers even though... See more
Company replied
2.9
Average
25 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have paid 80€ and there was a bonus…
I have paid 80€ and there was a bonus of 120€.
At total I have won 6.000€ but the casino made a Storno with no reasons.
Please do not register, you will not get the money if you win!!
8 October 2025
Unprompted review
Reply from Vegasnova
Hi M.W.,
We understand how disappointing it feels when a balance adjustment occurs. Please note that bonus winnings are always subject to the terms and conditions agreed upon when the offer is accepted.
In this case, the balance you mentioned resulted from gameplay under an active bonus. After a detailed review, our team confirmed a breach of the bonus policy, specifically related to the rules that govern bonus play. A full explanation outlining the reasons and relevant terms was sent to you by email.
We encourage customers to review the bonus rules before playing and to contact our support team if anything is unclear.
— The Vegas Nova Team
I’ve been impressed with how Vegas Nova…
I’ve been impressed with how Vegas Nova blends excitement with responsibility. The range of games is stellar, and the responsible-gaming tools from time-outs to exclusion are very reassuring.
31 July 2025
Reply from Vegasnova
Hi Adam,
Thank you for your thoughtful feedback!
We're truly glad to hear that the balance we aim for, exciting gameplay paired with a strong focus on responsibility, is coming through in your experience. It's great to know you appreciate the range of games and the availability of tools like time-outs and self-exclusion, which are there to support your well-being at every step.
If you have any questions or suggestions, our 24/7 live support team is always ready to help. Enjoy your games responsibly, and good luck!
recommend them
I recommend them for anyone seeking fun with safeguards. Beyond the variety of games, Vegas Nova provides practical measures like deposit cap settings and self-exclusion to ensure responsible gaming.
26 July 2025
Reply from Vegasnova
Hi Abigail,
Thank you for your kind words and thoughtful recommendation!
At Vegas Nova, we believe that gaming should always be both fun and safe. We're glad to hear you value the responsible gaming tools we provide, features like deposit limits and self-exclusion are there to give our players peace of mind and full control over their play.
If you have any questions or suggestions, our 24/7 live support team is always ready to help. Enjoy your games responsibly, and good luck!
Vegas Nova mixes entertainment with…
Vegas Nova mixes entertainment with care. I enjoy the wide range of games, and I value that Vegas Nova gives me tools to set time-outs and even exclude myself if I need a break.
26 July 2025
Reply from Vegasnova
Hi Bethany,
Thank you for highlighting what matters most to us, offering entertainment with care.
We’re thrilled that you’re enjoying the game variety and equally pleased to hear our responsible gaming tools are making a difference. Features like time-outs and self-exclusion are there to ensure customer always feel in control and supported.
If you ever have questions or feedback, our 24/7 live support team is just a message away. Enjoy your games responsibly, and good luck!
Zero security
I've been receiving recurring password change notifications that I didn't request! I find this very serious, given that the security system is so compromised. When I contacted support, via chat and email, I haven't received a single response after 11 days! I thought I could trust this site, but I have no guarantees of doing so. I won't give them any more opportunities to play or deposit.
23 August 2025
Unprompted review
Reply from Vegasnova
Hello Laura
Thank you for bringing this to our attention. We take your feedback very seriously, as the security of your account is our highest priority.
To help us investigate the issue of recurring password change notifications, could you please provide us with some more information?
Please share the email address associated with your account, the approximate dates you received these notifications, and any ticket or case numbers you may have from your support inquiries. You can send this information to us via email to support@vegasnova.com so we can look into this immediately.
We are committed to resolving this for you and appreciate you helping us with this investigation.
Very fast withdrawal excellent customer…
Very fast withdrawal excellent customer support and very good selection of games. Definitely if they more bonus it would be great.
16 August 2025
Unprompted review
Reply from Vegasnova
Hi Selva
Thank you for your kind words!
We’re so glad to hear that you’re enjoying the fast withdrawals, our support team, and the variety of games. Your feedback about bonuses is noted, we’re always working on new ways to reward our customers, so stay tuned for more exciting offers.
If you have any questions or suggestions, our 24/7 live support team is always ready to help.
Enjoy your games responsibly, and good luck!
payout of winnings
Pleasantly surprised by the overall experience, from understanding the games to the timely payout of winnings. Thank you!
17 July 2025
Reply from Vegasnova
Hi Wally
Thank you for your kind words! We're so glad to hear that your experience with Vegas Nova has been smooth and enjoyable, from learning the games to receiving your winnings right on time.
Creating a rewarding and user-friendly environment is what we strive for.
If you have any questions or suggestions, our 24/7 live support team is always ready to help.
Enjoy your games responsibly, and good luck!
I was hired as a streamer to promote…
I was hired as a streamer to promote this casino. We agreed on clear terms, I delivered everything on time, streams, content. Once payment was due, they disappeared. No responses, no explanations, just silence, and I was blocked by their manager
Streamers, affiliates, content creators: STAY AWAY.
1 April 2025
Unprompted review
Reply from Vegasnova
Hi Valentina,
We're really sorry to hear about your experience, and this definitely doesn’t sound like something we would intentionally allow to happen. We take partnerships seriously, and your feedback is concerning.
Please reach out to us directly at support@vegasnova.com with any details you have so we can look into this properly.
The VegasNova Team
New and fast
Although they are new they look like very committed as they fixed my withdrawal issue in minutes. So far, support is quite friendly but professional.
17 May 2025
Unprompted review
Reply from Vegasnova
Hi Göögle,
Thank you for your feedback! We’re glad to hear your issue was sorted quickly and that our support team made a good impression.
We're committed to keeping and enhancing that same level of service.
If you ever need anything, we’re here for you 24/7.
Enjoy your time with us and good luck!
The VegasNova Team
I was streaming for VegsaNova …
I was streaming for VegsaNova several times over the last few weeks and all went extremely well. Payment in time, no issues on the site and in my player deposits.
Overall, nice professional guys, no complaints whatsoeer.
15 June 2025
Unprompted review
Reply from Vegasnova
Hi Stephan,
Thank you for the kind words and for taking the time to share your experience.
We are really pleased to know that everything went smoothly and met your expectations.
It is always rewarding to hear this kind of feedback. We’re committed to keeping things running just as well moving forward.
Wishing you all the best and we hope to see you again soon.
Vegas Nova Team
They confiscated all my winnings
They confiscated all my winnings. Pathetic swindlers, I have no more words. Damn you.
16 June 2025
Unprompted review
Reply from Vegasnova
Hi Ditrik,
We take all feedback seriously and want to further address this case.
After a thorough investigation, it was confirmed that a sports bet was placed during a technical error, which caused a delay in our live data feed, specifically after a goal had already been scored, but before the system updated the match status. This created an unfair advantage, and according to our terms and conditions, we reserve the right to void bets that were placed as a result of technical errors.
We understand this outcome may have been disappointing, but we applied our rules consistently and only after evaluating the situation. These measures are in place to protect fairness across our platform for all customers.
We value every review and always aim to provide a fair and secure environment.
The VegasNova Team
Not allowed to withdraw, account locked.
I deposited, and then had my account promptly locked. Support was useless and would not do anything, and I was not even able to place any bets.
13 June 2025
Unprompted review
Reply from Vegasnova
Hi Simon,
We appreciate all feedback, we feel it’s important to clarify that account restrictions are only applied when certain irregularities, or breach of terms are detected during our internal checks.
In this case, our team investigated thoroughly and communicated with you clearly throughout the process. The option to withdraw your original deposit was made available as a goodwill gesture, despite specific issues identified during account review.
We’re always committed to fair play, transparency, and upholding the integrity of our platform for all customers.
The Vegas Nova Team
This casino positions itself in…
This casino positions itself in advertising as a casino with instant withdrawal of funds. But as it turned out, they do not have any instant withdrawal. I requested a withdrawal in the evening, in the morning I asked the support why my withdrawal was not processed, you have instant withdrawal?! They answered that this happens, etc. I told them that I would leave a review of your casino, that you are fooling players by advertising instant withdrawal, which in fact does not exist. After our correspondence with them, they canceled all my winning bets. This is already a complete deception, double deception. Draw your own conclusions.
13 June 2025
Unprompted review
Reply from Vegasnova
Hi EvhenIi,
Thank you for your feedback. We appreciate the opportunity to clarify the situation.
Regarding your comment on “instant withdrawals,” we strive to offer the best possible experience, including fast withdrawal processing for all customers. While we aim to process requests promptly, all withdrawals remain subject to routine checks, especially when linked to bets under review.
In your case, the request could not proceed due to the outcome of a bet that was placed during a delay in the live data feed. Following an internal review, it was found that the bet in question was submitted after a goal had already been scored.
Because the selection was initially accepted based on outdated information, and in accordance with our Terms and Conditions, the bet was considered void due to technical error and was cancelled. This ensures that all customers operate under the same fair conditions, even when unexpected feed delays occur.
You were promptly informed of the outcome by email, and our support team remained in contact to explain the decision and keep you updated. The actions taken, including the declined withdrawal, were strictly based on the timing of the bet and our platform T&Cs, not on any external comments or feedback.
We remain committed to providing a safe, fair, and enjoyable environment for all customers. While we understand that such outcomes can be disappointing, we follow these procedures to protect the integrity of play across the board.
The VegasNova Team
Affiliate program scam
We were hired to assist on the affiliate program - multiple meetings and face to face conversations took place and 6 weeks of work, David the affiliate manager kept making excuses as to why the funds we were promised hadn’t hit our account after weeks and weeks of waiting he finally responded to advise we are not getting paid and we are in fact the scammers - I have all the conversation recorded and kept as evidence -
Stay well away from this Casino, I’ve been in the industry 20 years and this is the worst experience of my career!!!
1 April 2025
Unprompted review
Reply from Vegasnova
We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.
We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.
To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.
Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.
AFFILIATE IS SCAM
I worked as an affiliate streamer,I worked for a month and never got paid, I do not recommend working with this scam casino.
30 April 2025
Unprompted review
Reply from Vegasnova
We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.
We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.
To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.
Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.
Best regards,
Vegas nova sucks!
We were online casino streaming for Vegas nova as affiliates and we were mislead. They promised and did not deliver. They did not pay us what they owed us. Trying to label us as scammers even though we had run their website for them and did everything they asked of us they still tried to put their lies onto us. We were consistently lied to. There were alot of issues along the way and from the start I was very sceptical of these people and the way they spoke to myself and my business partner. I would highly recommend staying away from this platform.
1 April 2025
Unprompted review
Reply from Vegasnova
We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.
We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.
To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.
Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.
Best regards,
I'm not super tech savvy but when I hit…
I'm not super tech savvy but when I hit a snag their support team jumped in and sorted everything out without making me feel silly. I usually get nervous when tech issues pop up, but they made it so easy. Clear instructions quick fixes and no stress.
3 April 2025
Reply from Vegasnova
Hi Fredrik,
Thank you for sharing your experience.
We’re really glad to hear our support team made things easy and stress-free for you. Everyone runs into tech issues now and then, and we believe in helping without any pressure or confusion.
Clear guidance and quick fixes are exactly what we aim for, so it’s great to know that came through.
If you ever have any questions or suggestions, our 24/7 live support team is always ready to help.
Enjoy your games, and good luck.
VegasNova Team
VegasNova is a Scam!
This casino is a scam and ran by a fraudster.
Myself and team worked as affiliates for VegasNova for the past month and received a large number of complaints from the players we introduced to this website. Unfortunately, withdrawal requests are being declined and customer service stopped responding.
The 'Live' chat is ran by AI and isn't responsive or helpful at all and the email address I was given to provide to our players links directly to the fraudster running the show so a month onwards and our players still haven't seen their money.
Again, we worked as affiliates so not only did our customers get ripped off but we were also. We had an agreed sum arranged for our business relationship working as 'sponsors' or 'affiliates' to this casino and this sum was not honoured either, instead the casino owner has attempted to claim WE are the scammers lol.
DO NOT USE THIS CASINO
22 April 2025
Unprompted review
Reply from Vegasnova
We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.
We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.
To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.
Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.
Best regards,
I made a mistake while entering a promo…
I made a mistake while entering a promo code and thought I had completely lost the deal. But to my surprise Lisa from the support team was not only quick to reply she was calm kind and totally professional. That kind of attitude makes a huge difference, especially when you're already frustrated. From tech to service this experience was five stars all the way.
2 April 2025
Reply from Vegasnova
Hi Jaylen,
Thank you for your thoughtful review.
We’re really glad Lisa was able to support you in the right way and turn a frustrating moment into a positive experience.
Our team always strives to provide the best possible service, and be helpful in every situation, and it’s great to see that came through.
If you ever have any questions or suggestions, our 24/7 live support team is always ready to help.
Enjoy your games, and good luck.
VegasNova Team
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