Veena World Reviews 2

we visited your Pokhran Road No. 2 Thane office to book a Dubai & Abu Dhabi trip from September 8th to 12th for two adults and two children. We were informed that only four seats remained, and we requested that they be booked immediately. We have provided all details, passports, PAN etc. Sales rep has recorded wrong details, upon reporting immediately, she told will rectify, then amount was wrong, she told will rectify. Then she asked for addl charges, which were not there earlier, stating flimsy reasons. Then she sought 1 day time to sort out the issues and booking. However, no response from her. This situation reflects a failure and negligence on the part of the dealing officer, resulting in our booking not being handled promptly.
We are utterly disappointed with the service from Veena World. This experience has not only caused us to cancel our holiday plans but has also left our children deeply disappointed. Experienced worst service at the booking itself.

We booked AMDM tour for April for senior parents. In February they had medical emergencies. We notified Veena World. We tried to call Anuja and her team and sent numerous emails, only to get no reply. We spoke with Nikhil after reaching out to Facebook. He told us within 1 day he will call regarding future travel credits. We booked Veena World after reviews, but after this experience we are not happy with the service. Initially they were very good about response when booking, now horrible service. UPDATE: we finally got credit that they can use, but originally we were told credit can be transferred to immediate family members. Now they are not abiding by their word. I tried to review on Facebook and Instagram, but they have removed posts and blocked my account.