Vectone Mobile Austria Reviews 727

It's been 2 days that my Vectone number hasn't been working without any notice and there is no support or even answer from costumer service

THIS IS A WARNING TO AUSTRIA CUSTOMER THAT YOUR SERVICE MAY BE DISCONTINUE ANY TIME AS VECTONE UK DID 3 DAYS AGO WITHOUT NOTICE. UK CUSTOMERS HAVE LOST THEIR MOBILE NUMBERS TOO> COMPANY BANKRUPT OR CLOSE DOWN. NO NEWS

Worst sim ever, it’s cheap but it happens a lot suddenly the sim doesn’t have service for days, or either you have signals but internet is not working. On the other hand, worst experience ever from Customer service, because they pick up your call estimate time 30 minutes. Seems like they think we don’t have anything else to do? Now it’s been 3 days and Customer service are saying it’s a network issue they are trying to resolve but What a use less company who doesn’t care about customer?

Had a pleasure of interacting with customer service agent Yogesh.

His dedication to resolving my problem was evident from the start, as he genuinely cared about the problem I was facing. With his attentive approach and understanding of the situation, he promptly found a solution that resolved my concern with mobile data/phone calling.

I am truly grateful for his professionalism and commitment to customer satisfaction.

Super Quick friendly and nice
Mr. Jogish

Dear Faroq,

Thank you for your great support in swapping the sim activity. Great Job! Keep it up!

Best regards,

Madhu and Anita Kanoji

Thank you Faruk,you are the best!!!
Mit freundlichen Grüßen ANA MAER😘

Farook, was very helpful. He was attentive and painstakingly gave all the required details to solve my problem

After additional 30€ and no limit access to my credit card, not full coverage in Vienna even with 3G, reloading phone to find the network, no connection for a few hours and customer service that after 30 min of hanging on the line, is laughing at your face, I decided to switch the provider.
For two weeks I’m waiting till my number will be switched and all the time I receive the response, I will send “them” (to WHOM?) an email.

I wanted to cancel my contract with them and requested the cancellation, but I still have to pay 1 month fee for nothing.
If you want to spend money on nothing and talk to rude and “hilarious” customer service please, go for it.

The best employee in this network is Farouk. He always gives the right help and won't let you go without solving the problem for you. My Name, Nashat

By Joseph, thank you!

Great service und great customer support by Yogish. Thank you 😊

I had an old sim with limited services. Farouk helped me out by changing it while keeping the old number. He was very professional and the customer service any company wants: problem-solving oriented and kind. Thanks!

Charlie is the best.
Tkanks for your support🫡

charlies support ist the best im using vectone for more than 1,5 years now and always when i got charlie on the phone i knew that i dont have to worry for struggeling

Thank you Charlie Helping me solving my problem

Jujin patiently answered my questions and solved my problem
He ist kind and helpful

Vectone helped me to retrieve the old SIM card number. Without the old SIM number, I had blocked accounts on the internet, Thank you Vectone.