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Vanilla Blush Medical Ltd Reviews 656

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and effectiveness, particularly for those needing stoma and hernia support. Many appreciate the wide selection of items and their good value. The staff and customer service are frequently highlighted as exceptional, with people noting their helpfulness, knowledge, and caring approach, making the overall experience pleasant and supportive. However, some customers have experienced issues with product sizing and fit, finding certain items like hernia belts or specific underwear designs not providing adequate support or rolling down. A few also mentioned that the stitching on some recent purchases wasn't as strong as before, and one person reported not receiving their ordered items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality, comfort,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality and longevity of... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... See more

Company replied

Rated 5 out of 5 stars

Nic, Simon and the team are amazing. For 11 yrs now I have had all my underwear, swim wear, support wear and Prescription items from Vaniila Blush the quality is fabulous the staff and service beyond... See more

Company replied

Rated 5 out of 5 stars

These are lovely stoma pants, I love that there’s a variety of lovely feminine prints and that they are high waisted, which just about covers my scars. As I’m not long after my j-pouch removal/stoma s... See more

Company replied

Rated 5 out of 5 stars

The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a ca... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Disability Equipment Supplier
  3. Gastrointestinal Surgeon
  4. Medical Supply Store
  5. Pharmacy

Written by the company

Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.


Contact info

Promotion box for Vanilla Blush Medical Ltd

Free Fitting Service.

We offer a free consultation fitting service with one of our experts.

4.8

Excellent

TrustScore 5 out of 5

656 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A very professional set up I was warmly…

A very professional set up I was warmly welcomed at the shop. I met Nicola who looked after me very well she explained everything in depth about my Hernia and different ways to looking after it I took her advice and have now received my Hernia belt.
Thank you Vanilla Blush.

9 January 2026
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Reply from Vanilla Blush Medical Ltd

Just a lovely review, thank you Ronald. Team VB

Rated 5 out of 5 stars

Super service Vanilla Blush

Caring and knowledgeable approach.
Stated objectives and purpose were accurate and timeframe was realistic.
Product was perfect

7 January 2026
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Reply from Vanilla Blush Medical Ltd

Thank you Colm. Team VB

Rated 5 out of 5 stars

Great item

Great item, well made ,helps with my hernia recovery.

6 January 2026
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Reply from Vanilla Blush Medical Ltd

Thanks so much. Team VB

Rated 5 out of 5 stars

COMFORT

Warm, friendly & calm when I've been anxious

6 January 2026
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Reply from Vanilla Blush Medical Ltd

Wonderful. Thank you. Team VB

Rated 5 out of 5 stars

Great personal attention and attention…

Great personal attention and attention to detail AND great products.
I wish I'd known about them earlier.

16 January 2026
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Reply from Vanilla Blush Medical Ltd

Thank you Plume, delighted we could assist. Team VB

Rated 5 out of 5 stars

The Best

Vanilla Blush staff are second to none in terms of care and attention. Love them.

15 January 2026
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Reply from Vanilla Blush Medical Ltd

Hi George. Very kind of you to say. Team VB

Rated 5 out of 5 stars

Excellent service

Excellent service, as usual. They contacted me to ask if I'd like my regular, annual order.

5 January 2026
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Reply from Vanilla Blush Medical Ltd

Lovely review, thank you Julie. Team VB

Rated 5 out of 5 stars

The store/service you never knew you needed but will wonder how you did without

Wow, what an incredible place this is. After my clinical team referred me to Vanilla Blush Nic was very quick to get in touch and arrange an appointment. When I got there it was beautifully presented and such a nice welcoming team. Nic's manner immediately puts you at ease and her understanding of your medical, aesthetic, and emotional needs are outstanding. Her product knowledge and the way she has of explaining why things are done in a certain way gives you absolute confidence that you are in great hands. The stock range was considerable and extended far beyond my expectations. I came away feeling great and would have no hesitation whatsoever in recommending Vanilla Blush

14 January 2026
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Reply from Vanilla Blush Medical Ltd

Laura. This post review is so heart warming to read. We read it out in store this morning. Thanks for taking to time to reflect on our service. We really appreciate it. It was a pleasure meeting you. Team VB

Rated 5 out of 5 stars

As a new Urostomy client it was…

As a new Urostomy client it was reassuring to be dealt with by knowledgeable and helpful staff who guided me through the range of products NHS provision They arranged deliveries and future supplies.

22 December 2025
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Reply from Vanilla Blush Medical Ltd

Thanks very much for this lovely review, Colin. Delighted you are happy. Team VB

Rated 5 out of 5 stars

Mens vests

10/10
Custmor service
Garments mens vests
Brilliant

16 January 2026
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Reply from Vanilla Blush Medical Ltd

Wonderful to see this, thanks so much, Mark. Wear with pride. Team VB

Rated 5 out of 5 stars

From start to finish

From start to finish, every one has been so kind . The process is fast . Pick my item and delivery was completed quickly

1 January 2026
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Reply from Vanilla Blush Medical Ltd

So kind of you to say, Mark. Really appreciate the review. Team VB

Rated 5 out of 5 stars

Very satisfied returning customer

I have used this company before and have found their prices and service excellent.

28 December 2025
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Reply from Vanilla Blush Medical Ltd

Hi Sheila.

Thank you very much for this review. VB Team

Rated 5 out of 5 stars

The experience was great

The experience was great. Staff answered emails quickly, the underwear I ordered are of excellent quality and very well made.
I did run into a bit of a problem due to size. My refund was made without hesitation or questions.
A great company to do business with.

28 November 2025
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Reply from Vanilla Blush Medical Ltd

Such a lovely review to read. Delighted we could serve you. If you need anything else please do not hesitate to contact us. Team VB

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