Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it... See more
Company replied
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See what reviewers are saying
I paid 50cemtimos for a bosh oven manual ehich they did not have. I was not aware that I was entering into a recurring subscription of 29€ paid monthly. I thought the 50 cent scam was the end of t... See more
Company replied
This feels like a scam targeting users who desperately look for manuals (usually old people / less technical). They ask for 0.50€, and once paid the manual is not available. Therefore, a few hours l... See more
Company replied
This company tricks you into believing you are downloading a user manual for 0.5 euros. The website all looks very reassuring and straight forward but you have to tick a box to agree to terms and con... See more
Company replied
1.7
Bad
41 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are scaming people
They are scaming people. First, you pay 50 cents for manual and after few days charge you 29.90 euros and don't want to give you money back
20 March 2026
Unprompted review
Reply from Vaultmanual
Hello Zeljka,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the charges.
We would like to clarify that the €0.50 payment corresponds to a trial period, designed to allow users to request and receive a manual before any further commitment. As indicated during the registration process, this trial automatically converts into a subscription unless cancelled within the trial period. We understand that this may not have been immediately clear, and we sincerely apologise for any frustration caused.
Please rest assured that your case is important to us. Our support team can review your situation, check your subscription, and assist with any refund or cancellation requests promptly:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
We aim to resolve this matter quickly and transparently, and we would greatly appreciate the opportunity to regain your trust.
Kind regards,
The Vaultmanual Team
Vault manual. I paid for a bosch oven ,manual. 50 cents. The company did not have it after all. I am now paying a monthlymeubscription ehich I was not aware of.. monthlym it
I paid 50cemtimos for a bosh oven manual ehich they did not have. I was not aware that I was entering into a recurring subscription of 29€ paid monthly. I thought the 50 cent scam was the end of the matter. I have no record of confirmation of this subcription and dont know how to cancel
26 December 2025
Unprompted review
Reply from Vaultmanual
Hello Marion,
Thank you for your message. We’re sorry to hear about the confusion you experienced and understand how frustrating this situation must feel.
We would like to clarify that the €0.50 payment corresponds to a trial period, which allows users to request a manual and access our service before any further commitment. As indicated during the checkout process, this trial automatically converts into a monthly subscription unless it is cancelled within the trial period.
We understand that this may not have been clear to you, and we sincerely apologize for any misunderstanding.
Regarding your request, even if a specific manual is not immediately available for download, our service may deliver it by email once sourced. That said, your situation absolutely deserves a proper review.
Please contact our support team as soon as possible so we can:
Check your request for the Bosch oven manual
Verify your subscription status
Assist you with cancellation
Provide an appropriate solution
You can reach us here:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our team is here to help and will make sure your case is handled quickly and clearly. We would also really appreciate the opportunity to resolve this for you and, if everything is settled, for you to consider updating your review.
Kind regards,
The Vaultmanual Team
Poor website and delivery
COMPLETE SCAM
I searched for an old manual - Vaultmanual said they had it and for €0.5 I could download it.
I did and the company that I was searching for wasn’t even on their list of companies covered.
Addendum 1 day later:
In fact, the manual that I had requested did arrive, but by email and not from a website download as indicated on the website.
In the end, I received what I had paid for but was not informed how or when it would arrive. In the interval, I binned the piece of electronics as I needed the manual and believed that it was not forthcoming.
Website needs a re-write to be useful and not attract highly negative reviews such as mine.
7 March 2026
Unprompted review
Reply from Vaultmanual
Hello Stephen,
Thank you for taking the time to share your detailed feedback.
We’re truly sorry for the confusion and frustration you experienced. We completely understand how important it is to receive clear and timely information, especially when a manual is needed urgently.
As part of our service, the €0.5 fee corresponds to a trial period, allowing users to request and receive a document before any further commitment. In your case, the manual was indeed delivered by email, which is one of our standard delivery methods depending on the document’s availability and format. That said, we sincerely acknowledge that the lack of clarity regarding the delivery process and timing may have caused understandable confusion.
We are continuously working on improving our website to make all steps — including delivery methods — clearer and more transparent for our users.
We also regret that this situation impacted your decision regarding your device, which is certainly not the experience we aim to provide.
If you would like us to review your case further or assist you in any way, please don’t hesitate to contact our support team:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
We’re glad that you ultimately received the requested manual, and we would greatly appreciate it if you would consider updating your review to reflect the final resolution.
Kind regards,
The Vaultmanual Team
Fraudsters who "work"
Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it was blocked, because this cholera is not in Google Wallet. The police, in response to the official statement, "freezes", says that he is guilty, there is no crime.
22 January 2026
Unprompted review
Reply from Vaultmanual
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
The service vaultmanual.com provides access to vehicle manuals, and some options include a trial period that may convert into a subscription if not cancelled. All pricing and subscription details are displayed during checkout and in the confirmation email. We understand that this can sometimes be overlooked or misunderstood, and we want to help resolve any confusion.
Please contact our support team directly so they can review your account, ensure the correct manual is delivered in the desired language, cancel any unwanted subscriptions, and assist with a refund if applicable:
📧 contact@vaultmanual.com
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our goal is to address your concerns transparently and promptly, ensuring you receive the correct service and that no further charges occur.
This company is a total scam
This company is a total scam. They say they have your manual and it is €0.50. You pay and then go to the download page and it is not listed. You then send them an email of complaint and they reply with your manual as an attachment. This technique cleverly avoids your downloading the manual yourself and seeing that there is a monthly fee of €29.90 which they immediately take from your bank. This surely is criminal. How does their hosting site not shut them down?
24 November 2025
Unprompted review
Reply from Vaultmanual
Hello,
We’re sorry to hear about your experience and understand your frustration. We would like to clarify how our service works to ensure transparency.
Our platform provides access to manuals through a trial period, which allows users to test the service before any subscription commitment. The subscription terms, including pricing and renewal, are clearly displayed during the process to allow informed decisions. The initial manual delivery is intended to let users confirm the content before subscribing.
We regret if this was not sufficiently clear at the time of your use and appreciate your feedback, which helps us improve the visibility of subscription details.
If you would like us to review your account or clarify any charges, our support team is available to assist:
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com
We remain at your disposal to resolve any concerns and ensure a transparent experience for all users.
This is a scam
This is a scam. I paid 50p for a manual which I did not get. I e-mailed them on 4 November 2025 cancelling the order and they replied saying my "subscription" was cancelled and "no further charges would be made". On 6 November I was charged 29.90 which from other reviews looks like they will charge monthly in future. All vaultmanual have to do is cancel my "subscription" and refund my money.
6 November 2025
Unprompted review
Reply from Vaultmanual
Hello,
We’re very sorry to hear about your experience and fully understand your concern regarding unexpected charges. Our service includes a 48-hour trial period, allowing users to try the platform before committing to a subscription. The subscription only begins if the trial is not cancelled within that time, but we recognise that this can sometimes be missed or misunderstood.
We’d like to review your account personally to verify the charges and ensure your cancellation request has been properly processed. Our goal is to make this right and provide a clear resolution.
Please contact our support team directly so we can assist you:
📞 +44 20 3318 0005 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@vaultmanual.com
We appreciate your feedback and are committed to resolving this matter promptly.
Membership scam
Bought a manual for 50c, then was charged €29.90 two days later, didn't realise what was going on until the next month, when you wanted another €29.90.
27 August 2025
Unprompted review
Reply from Vaultmanual
Hello,
Thank you for sharing your feedback — we truly understand how frustrating unexpected charges can feel. Our service includes a trial period that allows you to test the platform before any monthly subscription begins, and this information is available at checkout and in the confirmation email.
We’d love to help resolve this for you right away. Please email us at contact@vaultmanual.com
or call +44 20 3318 0005 (Monday to Saturday, 8 a.m. – 8 p.m.), so we can review your case, cancel the subscription if you wish, and check your eligibility for a refund.
Your satisfaction is important to us, and we’re here to make things right.
Best regards,
The VaultManual Team
ThiThis company subscribes you without notices company tempts you in by saying…
This company tempts you in by saying you can have a manual for €0.49. It then bills you for €29.90 without any prior notice. When contacted about not suscribing and wanting a refund they totally refused and said it was my fault. When i contacted them about a refund, the payment was still pending. It had not even gone through but they still said a refund was impossible. Also on their website it shows a uk contact number (+44) but on their email it is (+335). Total scam company and not to be trusted. Keep well away
29 August 2025
Unprompted review
Reply from Vaultmanual
Hello,
Thank you for your feedback, and we’re genuinely sorry to read about your experience.
We’d like to clarify that our service includes a 3-day trial period at €0.49, after which a monthly subscription of €29.90 is activated — unless cancelled during the trial. This information is clearly stated during the sign-up process.
Regarding your refund request: if the payment was still pending, we understand your frustration. Please note that refunds are not always possible once the transaction is authorized, even if it hasn’t yet fully cleared, depending on the payment processor.
About the phone numbers: our UK contact number (+44 2 033 180 005) is valid and active. The additional number (+335) may appear depending on the email routing system or regional support coverage, but we confirm both are official and secure.
We assure you that we are not a scam — and we’re committed to helping each customer as best as we can.
👉 If you haven’t yet spoken with one of our agents, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005, available Monday to Saturday, 8am to 8pm.
We would appreciate the opportunity to review your case again.
Kind regards,
The VaultManual Team
Got the manual I wanted
I must admit ityped in the manual I wanted... paid the small fee but was disappointed to then open up the manual categories to see the manual would never be found in the options offered. But it was delivered in pdf format to my mail address.... Though I have to say it is a bit pricey.
So to be fair to them they delivered...
Thanks Vaultmanual.
Sean
19 August 2025
Unprompted review
Reply from Vaultmanual
Bonjour Sean,
Merci d’avoir pris le temps de partager votre expérience avec Vaultmanual.
Nous sommes ravis d’apprendre que vous avez bien reçu le manuel souhaité en format PDF, malgré une première impression mitigée lors de la navigation. Nous prenons note de votre remarque concernant les catégories, et travaillons constamment à améliorer la clarté et la précision de notre plateforme.
Concernant le tarif, celui-ci reflète le travail de recherche et de digitalisation, mais nous comprenons vos réserves. Votre retour nous aide à continuer d’évoluer dans la bonne direction.
Merci encore pour votre honnêteté et votre confiance.
L’équipe Vaultmanual
Beware of this company
I’ve come to the conclusion after reading the reviews, admittedly should have done before using their website, that the company cannot or will not improve possibly as making too much money scamming people as is…..
Received an email just before the 72 hours were up and unless you’re doing nothing except waiting for and reading your emails as you receive them during the day, apparently when I replied to unsubscribe the charge had already been taken out of my account.
“Reach out” etc as in the company’s reply to reviews -a load of bullshit! They’re running a very lucrative business and don’t refund no matter how many times you contact them. My advice is BEWARE!
Aug 20th.
I’ve read their reply and it appears they have a few ‘standard’ reply options at the ready….
I did ‘reach’ out but to no avail and my review was written after contacting VaultManage, firstly on the ‘contact’ form, next by phone and then three regular emails. A big waste of my time
August 24th.
VaultManual requested I contact them again and they would review my case.
I’ve just received an email from them to state they have refunded the charge of €29.90 which should be back in my bank account in a few days.
I have replied to their email but it’s a shame that as a company, customers have to resort to writing a bad review in order to get a refund. They need to review their methods of doing business…
I have changed my review to 4 Stars only because I got a satisfactory conclusion to my complaint
8 August 2025
Unprompted review
Reply from Vaultmanual
We’re truly sorry to read your message and regret that your experience has led to such frustration.
To clarify: our service includes a 72-hour free trial before any subscription fee is charged. This is clearly stated during the signup process to ensure full transparency. The reminder email is automatically sent before the trial ends, giving every user a fair chance to cancel if they choose.
We understand that emails can sometimes be missed, which is why we encourage all users to review the terms at the time of registration. Nevertheless, our support team is always here to help, and we always investigate refund requests on a case-by-case basis.
If you’d be open to resolving this with us directly, please contact us at contact@vaultmanual.com
or call us at +44 2 033 180 005. We would like the opportunity to review your situation personally.
Sincerely,
The VaultManual Team
COMPLETE SCAM.
COMPLETE SCAM.
Says that they have the manual I need but have to pay 0.50€. After paying the is no such manual. Beyound that if you are not carefull they wil bill you 29.90€ after 72H.
11 August 2025
Unprompted review
Reply from Vaultmanual
Hello,
We’re sorry to hear that your experience didn’t meet your expectations.
Our service offers a 72-hour trial period for only €0.50, which gives you full access to our manual database before any commitment. If the manual you were looking for wasn't available or if you encountered a technical issue, please reach out to us at contact@vaultmanual.com or call us at +44 2 033 180 005 — we’ll be happy to help and resolve the matter quickly.
Regarding the €29.90 charge, this only occurs after the trial period if the subscription is not cancelled, and we make sure to clearly mention this during the registration process.
We're here Monday to Saturday, 8:00 to 20:00, and we truly hope to assist you further and improve your experience.
Best regards,
The VaultManual Team
Total scammers
Total scammers! Never subscribed to anything they offer one manual for €0,50 then bill me €29.00!!! Completely dishonest company. STAY AWAY!
6 August 2025
Unprompted review
Reply from Vaultmanual
Hello,
We’re sorry to hear about your experience and understand your concerns. Please note that we offer a free trial period and clear pricing details before any commitment. It sounds like there might have been a misunderstanding, and we would like to clarify this for you.
Please contact our customer service team at +44 2 033 180 005 or via email at contact@vaultmanual.com, available Monday to Saturday from 8:00 a.m. to 8:00 p.m. We are here to help and resolve any issues as quickly as possible.
Thank you for giving us the chance to assist you.
Best regards,
The VaultManual Team
A scam
A scam.
No manual for the product I wanted a manual for yet I see I have been charged two month's worth of 'membership'.
This sort of business relied on duplicity, sleight of hand and deviousness - a score o minus ten would be appropriate.
No doubt I will get the standard reposes....
3 August 2025
Unprompted review
Reply from Vaultmanual
Hello,
Thank you for your feedback. We’re truly sorry to hear that your experience with VaultManual didn’t meet your expectations.
We completely understand your frustration. First of all, please note that we offer a 7-day free trial to test our service before any commitment. It’s possible that you were inadvertently charged after the free trial period ended. We encourage you to reach out to us at contact@vaultmanual.com, and we will gladly review your situation and, if applicable, issue a refund for any unwanted charges.
We strive to provide a transparent and high-quality service, and your feedback is valuable to help us continuously improve.
Feel free to contact us for any further questions. We are available from 8 AM to 8 PM, Monday to Saturday, at +44 2 033 180 005 or by email.
Best regards,
The VaultManual Team
This company tricks you into believing…
This company tricks you into believing you are downloading a user manual for 0.5 euros. The website all looks very reassuring and straight forward but you have to tick a box to agree to terms and conditions before you can download, What you cannot see is that you are agreeing to a monthly subscrition of 29.90 euros and 2 days later they take the first month subscription. You cannot get a refund. This is a lesson in never ticking boxes without being able to see the details you are agreeing to. What they are doing might be termed as "legal" but it is certainly unethical. AVOID AT ALL COST
8 June 2025
Unprompted review
Reply from Vaultmanual
Hello,
We are sorry to hear about your concerns and understand how frustrating this situation can be. Please note that our service includes a trial period designed to let users test the platform before any ongoing commitment.
We take your feedback seriously and would be happy to look into your case to clarify any misunderstanding and assist you.
Feel free to contact us directly at contact@vaultmanual.com or by phone at +44 2 033 180 005, Monday to Saturday, from 8:00 to 20:00.
Best regards,
The VaultManual team
TheyDDO NOT USE THIS COMPANY IT IS A TOTAL SCAM. tease you with saying they have…
They tease you with saying they have your manual and only charge you .50. You then find out they do not have your manual! Then a few days later they make a fraudulent charge on you bank card for 29.90! DO NOT USE THIS COMPANY IT IS A TOTAL SCAM.
9 June 2025
Unprompted review
Reply from Vaultmanual
Dear Robert Vaughn,
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be.
At VaultManual, we offer a trial period without commitment so that users can explore the service before deciding whether to continue. We regret if this was not clear or if you did not receive the manual you expected.
Please contact us directly at contact@vaultmanual.com or by phone at +44 20 33 18 00 05. Our customer service team is available Monday to Saturday, from 8:00 AM to 8:00 PM, and will be happy to review your account personally and help resolve this issue.
Thank you for your feedback. We hope to regain your trust.
Have a great day,
The VaultManual Team
Misleading company
Misleading company.
If I could give minus stars I would.
This company gives you the opportunity to search the manual you are looking for. It then shows you that it hss it, but you must subscribe to get it. When I subscribed, I discovered the manual did not exist.
Further to this, the .50c subscription charge is a lie. They charge you £29.99
AVOID THIS COMPANY, THEY ARE MISLEADING AND SCAMMING PEOPLE.
28 May 2025
Unprompted review
Reply from Vaultmanual
Hello Frances Halpin,
Thank you for your review.
We're sincerely sorry to read about your experience and understand your disappointment. We strive to offer a reliable service, and we regret that your expectations were not met.
Please note that our platform allows users to test the service before any commitment thanks to a trial period. However, the subscription begins automatically after this period unless canceled in time, as clearly stated during the sign-up process.
Regarding the manual, we would truly appreciate the opportunity to investigate your case and assist you directly. Could you please contact our customer service by email at contact@vaultmanual.com or by phone at +44 2 033 180 005 (available Monday to Saturday, 8 a.m. to 8 p.m.)? We’ll do our best to find a suitable resolution.
We remain at your disposal.
Very best regards,
The VaultManual Team
Misleading Website and Unauthorized Charges
This feels like a scam targeting users who desperately look for manuals (usually old people / less technical). They ask for 0.50€, and once paid the manual is not available. Therefore, a few hours later, they charge 30€. There was no clear explanation of the charges or the service provided, and absolutely no value in return.
I’ve already requested a full cancellation and refund, and I sincerely hope I won’t have to escalate this legally. This kind of practice is unacceptable. Be very cautious if you're considering using this site.
20 May 2025
Unprompted review
Reply from Vaultmanual
Hello,
Thank you for sharing your experience. We are sorry to hear about the difficulties you’ve encountered and understand your concerns.
Please contact our customer support team at contact@vaultmanual.com or by phone at +44 20 33 18 00 05. We are available Monday to Saturday, from 8:00 to 20:00, and will be happy to assist you in resolving this issue.
We take all feedback seriously and strive to improve our service.
Best regards,
The Vaultmanual Team
I wholeheartedly agree with all the…
I wholeheartedly agree with all the other clients of this crowd of scammers. Thought it was good value for 50 cent until I saw my revolut statement ! €29.50 gone out of it ! I blocked any more deductions from my account. I don't remember seeing anything about paying a monthly fee after that. Once bitten...
David Norris
24 April 2025
Unprompted review
Reply from Vaultmanual
Hello David,
Thank you for your feedback. I understand how frustrating it can be to encounter unexpected charges. We work hard to provide transparency in all our services, and I’m sorry if this wasn’t clear for you.
If you have any concerns about the charges, please don’t hesitate to reach out to our customer support team for assistance. We are happy to clarify any issues or offer a resolution.
Feel free to contact us at contact@vaultmanual.com or by phone at +44 20 33 18 93 07 (UK) for further support.
Very good day,
The Vaultmanual Team
Cynically opportunistic business model (at best)
(1) The system gives green ticks when I input brand and model, suggesting the applicable manual is available. Then, after paying the half euro, I find it is not. There is no reason the system could not be coded to tell me in advance. Who would pay even this small a fee thinking the item they seek only 'might' be there, at best? I consider this a cynical money-grab, bordering on fraudulent.
(2) Like many posting here, I did not notice the words "direct debit of €29.90 will be taken after 72 hours". I admit my lack of due diligence in looking for 'small print' trouble, and luckily I realised, on looking for comments about Valutmanual, before the time limit, and cancelled. But this setup is clearly designed to lure people into inadvertently having at least one month's fee taken inadvertently. Who would happily sign up to pay nearly 30 euro per month for continuing access in case they had cause to look for further manuals going forward, on the off chance they MIGHT be present in the database? Again, an opportunistic ploy to extract further money from anyone assuming (wrongly) that this company is acting in good faith.
Added in response to Vaultmanual's reply: Re "... it may not always be clear when certain manuals might not be available after payment" - is it EVER clear? I see no indication of that. You have been fielding these comments for at least 3 months. If the company has been unable to implement a fix on manual availability visiblity, it should discontinue operations until it succeeds. However I suspect it is happy with the lucrative status quo...
17 April 2025
Unprompted review
Reply from Vaultmanual
Hello,
Thank you for your feedback. We are truly sorry to hear about the issues you encountered with Vaultmanual. We completely understand your frustration, and we apologize for any confusion regarding the availability of manuals and the information about recurring payments.
We would like to emphasize that our system shows the manuals available in our database, but we understand that it may not always be clear when certain manuals might not be available after payment. We are working hard to improve the transparency of our services, and we appreciate your feedback.
We encourage you to test our service before committing to ensure that we have the manual you're looking for. However, please note that the monthly fees are only applied after 72 hours, and we apologize if this information was not clearly seen.
If you have any further questions or would like to discuss your situation, please feel free to contact us at contact@vaultmanual.com or at +44 2 033 180 005 (Monday to Saturday, from 8:00 AM to 8:00 PM).
Have a great day,
The Vaultmanual Team
Total SCAM
Total SCAM. Told me that they had the manual that I needed. I paid the 50c for the trial & when I logged in, the manual they said they had was nowhere to be found. A couple of days later & they're trying to take €29.99 out of my account. Apparently from reading all their excuses here, it's for a "subscription" that they've hidden away when you're giving them your CC details
13 April 2025
Unprompted review
Reply from Vaultmanual
Hello Conor Gleeson,
We’re sorry to hear about your experience and understand your disappointment.
Our service includes a trial period with a subscription, and this is indicated during the order process. If the subscription is not cancelled during the trial period, the charge is applied in line with the agreed terms.
We also regret that the manual you were looking for was not available as expected — this is not the experience we aim to provide. We’d like to investigate this further and assist you directly.
Please contact us at contact@vaultmanual.com or call us at +44 2 033 180 005 (Monday to Saturday, 8am to 8pm), and our team will do their best to help.
Kind regards,
The VaultManual Team
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