Vashi.com - Westfield 

Top tier and truly personal customer service. The staff are extremely friendly and made the experience of purchasing an engagement ring a very personal and engaging experience. Great customer aftercare and service every time.

My experience today at Vashi was great! Michael and his team were extremely helpful in helping me choose my gift. All were extremely courteous. This was my first time purchasing an item at Vashi and I'm glad I did. Very Happy with the item and hope to visit Vashi again in the near future.

Great service! I ordered my partner’s ring and even though the order was delayed, the team made sure i received my ring ahead of my travel.

Absolutely incredible experience once again. Natasha was amazing during the engagement ring process and has once again shone through the wedding ring selection process. It’s rare to see such empathy and genuine personality and connection in a sales environment but our experience has ensured that we will never buy diamonds from anywhere else. Thank you Vashi, Thank you Natasha!

We chose Vashi after visiting several jewellers and struggling to find the type of ring we wanted in yellow gold in our budget.
We were received by Delma at Vashi Westfields and it was a lovely experience. Unfortunately, the stock of bands was low so there was not many rings to see but Delma did have just enough that we could still make a choice that day.
I particularly liked Delma’s style as she made us feel welcome, talked us through the options but also stepped away to allow us to discuss our thoughts. We never felt rushed into making a purchase.

Ash was professional and honest with his feedback on my choices. It was a pleasant experience in store and the staff were welcoming.

With so many shops in Westfield it can be hard to make a decision when out to buy something. Me and my partner were looking for his wedding band and had been to quite a few shops in all honesty. We then walked into Vashi for the first time and was just amazed with how friendly, approachable and personable Ashley was. He offered us coffees and made us feel extremely comfortable, relaxed and welcome. Not only was the service amazing but he also got the ring engraved for us and dispatched to our home which just made the process so easy and with such peace of mind. Will definitely be returning to Vashi and Ashley for more jewellery in the future :)

Walked into the Vashi store in White City Westfields. We were greeted by Usama and Delma! Both were super helpful and knowledgeable, making the entire experience enjoyable. Usama offered to go above and beyond which we're really grateful for too. Overall, really pleasant experience with the staff and the products too - would recommend

We couldn’t imagine a better experience when we entered Vashi at Westfield.
Since the first moment Usama makes us feel special, his approach was exactly what we needed. He made us feel comfortable and sure that everything will work out nicely. We went with very little time before travelling for our wedding and he managed to get us a wonderful placeholders and helped us choose the final rings.
He treated us exquisitely and made every visit to the shop worth it.
Thank you so much for the passion you put in your work and for make us feel unique.
Thank you Usama!
Diana & Rafael

Thank you Ashley and Delma for the amazing service today at Vashi Westfield. I went in to a few other jewellery shops but did not get anywhere near the same level of service. Will definitely be returning to your store for future purchases.

I purchased an engagement ring from Vashi. Delma has been super helpful in each step. Although I experienced a delay in my order, she frequently informed me and accelerated the process as much as possible. Recently, my fiancé and I visited Westfield Vashi again to decide our wedding rings. Thanks a lot again Delma and all Vashi staff!

I really appreciated the assistance of Delma who helped me to understand the diamond purchasing process and what to look for. The industry can be a little daunting and there’s quite a lot to learn, so I appreciated her patience and calm help.

I ordered a princess cut diamond set in a ‘contour’ ring and was really happy with the end result. It took a little longer than hoped for to be ready but that was out of Vashi’s control and the communication, as well as a partial refund for the inconvenience, was a plus.

The ability to customise your order is great, the prices seem fair, considering you’re buying from a ‘brick and mortar’ store, and they offer extra perks such as a free resize or champagne in store.

If you want an experience that’s patient and tailored to you, go here.

Thanks again Delma and the team.

I want to thank Natasha Dsa and the design team for creating my ring, it is is nothing but PERFECT! I love it so much. Natasha- you have been brilliant from start to finish. Thank you Vashi!!!

London has a wide offering when it comes to wedding rings, but Vashi definitely tops them all. We bought our husband’s wedding ring at the London Westfield branch and it is one of the best decisions we made. Delma helped us from the beginning all the way through pick up. She gave us a white-glove service paired with impeccable product knowledge. She understood exactly what we were looking for. The ring was perfect and in the midst of all our wedding decisions, she truly made us feel heard, welcomed, and at the centre of her attention and care. This is the best place in town where top quality is matched with professionalism and unparalleled customer service.

I went into the Westfield store for a consultation regarding wedding rings. My appointment was with Simona who was simply amazing! Simona was really attentive, and just overall lovely and helped me reach a decision I was happy with. Shiren also helped in the consultation and was really nice.
I had previously been into the Covent Garden store and received excellent customer service there too. Overall, beautiful products and wonderful staff.

I bought a ring from Vashi in Westfield, with assistance from Natasha. Her and everyone else was very helpful and friendly. I would definetely recommend.

I feel lucky to have had a consultation with Ellie from the Westfield branch, as she was extremely knowledgeable and honest to me. She taught me a lot about all the different qualities diamonds have and helped me to find the perfect engagement ring. I’ve now got a very happy fiancée! I definitely recommend Vashi

Simona was very informative about my enquiry and definitely knows the Vashi process inside out. Everything was very easy and she made me feel very much at home. Thanks Simona.

Amazing experience in Westfield!! Big thanks to Simona who liaised with us today helping and advising us . Great knowledge shared to help making the right decision.

Exceptional customer service from Simona. Really warm welcome and so nice staff that truly care about you and don't ignore. Customer service exceeded all my expectations in this store and way better than in some other places