Slow warranty handling
UPDATE: After slow communication at first, the shop provided a prepaid return label and agreed to refund the defective device. I will update again once the refund is received.
Buying and shipping was fine, received my order. Product failed after 2 weeks of normal use, not their fault, they are not the manufacturer.
But when I contacted them for a warranty claim, to either receive a new product or get a refund, they started replying to emails really slow. I provided all the details they asked for in the first / only reply to my warranty claim so far in a quickly manner. Since then, I've received no further follow ups from them. Email is the only way to contact them, no chat, no phone number.
Now I don't have a working product nor my money to buy another one...