Vapesale24 Reviews 267

TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

I ordered twice now and yes it takes some time to arrive but it does arrive. Support could be better but I noticed if you are nice to them they will be nice to you! My advice to them is use package... See more

Rated 2 out of 5 stars

Bought 21 times (as far as order history shows), never had an issue. Items were good and came fast. Turned out to be my go-to vape supply store. On the 24th of November, I contacted the delivery c... See more

Rated 1 out of 5 stars

Says that delivery time is 1-4 working days, I have waited 4 days and on the first day I got email that package is on the way to me, and I think the delivery driver got lost because he has been drivin... See more

Company replied

Rated 1 out of 5 stars

Ordered a few vapes from them that arrived less than a week ago. Shipping was fast but their customer support is diabolical. One of my devices came faulty with no liquid in them and a faulty battery.... See more

Company details

  1. Vaporizer Store

Written by the company

One of the largest vape stores in Europe. With good delivery prices and a large number of different products in stock. More than 2500 different products are available in our warehouse. Fast delivery to all of Europe from EU warehouses.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

267 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Closed by Police

Sorry to say, but it looks like Vapesale24 is closed by local police, they were selling nicotine products illegal. Would suggest to not place orders, because their webpage are still up and running

25 November 2022
Unprompted review
Rated 2 out of 5 stars

Something happened.

Well, Im not sure what is happening there, but this is not a scam. I have been ordering there since April every month, but now it seems, that they have problems.

Placed an order on 30th of November. Paid as usually with ApplePay. Order number WQBGFMRXN.

Usually in took them to process and send me my order approx 1 or 2 day. No its 4th day, customer support not answering and the still didnt send me my order.

Hope, that they will get back on track soon. It was the only place from where I was able to order nic salt liquids to Portugal.

UPD: yeah. Closed by police. Thanks to the Trustpilot community. Oh fu**. Contacted my bank and trying to get my money back. Hope, that they will approve it.

3 December 2022
Unprompted review
Rated 1 out of 5 stars

Customer service is not responding

Absolutely dissapointed of the service. Ordered couple of times. Everything was fine. But last order from 25.11 still shows Error with Shipment. Tried to contact with CS by Emails, Live chat, SMS - with no any luck! And as i see from the comments, i'm not only on who experience this problem! Sad, that company has not wrote any Update at Main page on their site.... sad and very dissapointed. Not sure if i will make an order next time...

24 November 2022
Unprompted review
Rated 1 out of 5 stars

Hello

Hello. What is happening with vapesale24 accepting orders but not shipping? does not answes to any messages and support is offline.

27 November 2022
Unprompted review
Rated 1 out of 5 stars

did not recive order

hello, my parents ordered the products on 26th november, but did not recive them. order number is JKVBJJVGX. when they will recive order?
tried to whrite this on website, but did not understand where the problem was, that I could not do that

25 November 2022
Unprompted review
Rated 3 out of 5 stars

Good store but be prepared to wait...

Fairly good prices, i have ordered from this store 2 times and the first time i got a faulty product, but they gave me a coupon for the price of the broken product. Second time went very smoothly.

This is my third time ordering and it has been 5 business days since i ordered the product and paid via bank transfer. I have messaged the support on SMS, and on the websites support tab. No response from the support and it has been 2 days...

I will change to 4 stars if you respond to the messages and send the products within next week.

Can you guys please read the support messages?!

25 November 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting

Everything was okay, i have ordered 10 times from here no issues. But i ordered a vape a week ago, it says delivery in progress. But when i click on the tracking link, it says its still at them. I dunno if this is because its black friday or?
And also. The phone number, email and technical support doesn't answer. What?

29 November 2022
Unprompted review
Rated 2 out of 5 stars

Went downhill for some reason

Bought 21 times (as far as order history shows), never had an issue. Items were good and came fast. Turned out to be my go-to vape supply store. On the 24th of November, I contacted the delivery company why was my parcel being redirected back to the vendor, they confirmed the items were broken during transit. VapeSale24 hasn't responded ever since, placed another order in the hopes of receiving a refund from the previous one and continuing on a good note. 30Eur charged, second order hasn't processed since 29th. Often times the items were shipped on the same day.

Order numbers - MNHMVIJTK, YMDFOZWOL.

What happened?

27 November 2022
Unprompted review
Rated 1 out of 5 stars

No shipping

I placed an order about 4 days ago, Status is still on payment received support does not answer. Totally left in the dark here

Edit:

After doing a lot of digging it looks like one of the people working at the company left, the company only had 2 people registered to it. Phone number is not active so i am quite sure this is a scam

30 November 2022
Unprompted review
Rated 1 out of 5 stars

Scammers

Placed an order on 21 nov. Received tracking nr, but it package has not been passed to DPD. Support doesn't answer.

29 November 2022
Unprompted review
Rated 1 out of 5 stars

I have ordered many times from here but…

I have ordered many times from here but it seems the costumer support has went down hill. The online chat is always offline and no one responds there. I have been waiting for my shipment confirmation for 6 days now. DONT buy from them!

26 November 2022
Unprompted review
Rated 3 out of 5 stars

Shipping to NL ok, but no contact with customer service

Can anyone advise how to contact the customer service? Package is well received, however device doesn’t work and wanted to send it back. Unfortunately chat is not answering and phone numbers as well..

22 November 2022
Unprompted review
Vapesale24 logo

Reply from Vapesale24

Thank you for reviewing. We have answered you in chat 3 times. On November 11, 21, and today. We answer chats within 24h.

Rated 2 out of 5 stars

First time purchase and it takes really…

First time purchase and it takes really long to get here to Belgium it’s in transit for 5days should I be worried I send first email but then I read that you must in chat button on webiste don’t answer anything what is this ? I read in week that the are working i simple need answers now I email otther because vapesale don’t answer just de don’t I know now that I don’t buy here first of all it takes long wich i understand but If you want answers about anything it takes long now for now still no answer it’s just not good you must be there for your online customers! About anything pleas make it better so that I can give more stars ⭐️ my apologies

7 November 2022
Unprompted review
Vapesale24 logo

Reply from Vapesale24

Thank you for reviewing. Delivery can take from 4-8 business days. Today parcel is only 4 days in delivery as weekends don't count and it's in Belgium as you can see from tracking.
update: Parcel has been delivered faster than in 8 business days.

Rated 1 out of 5 stars

Don't buy anything here!!

Don't buy anything here! They send totally different items then the ones that are advertised and you can't get in contact with them nor return the items. If you don't want to get scammed you don't buy anything here. Hard lesson learned.

1 November 2022
Unprompted review
Vapesale24 logo

Reply from Vapesale24

Thank you for reviewing. You ordered the device and received it in Europe as a TPD version.

Rated 5 out of 5 stars

It’s been more than a week and I still…

good shipping I waited long but its worth it thank you

1 November 2022
Unprompted review
Vapesale24 logo

Reply from Vapesale24

Hello! You ordered on 27.10.2022 and delivery as we have shown on website can take from 4-8 business days. Till this moment 4 days have passed.
UPD. I see that parcel has been delivered :)

Rated 4 out of 5 stars

Good!

Great customer service! Packet took 10 working days to reach Sweden,so order a while in advance before you run out. Great variety of good quality products i cant find in Sweden. Will definitely order again.

26 October 2022
Unprompted review

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