Amazing customer service from Paul, totally my error in ordering the wrong item but Paul sent me out a replacement order which I received next day and asked me to return my wrong order whenever I coul... See more
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Simply the best, excellent customer service from start to finish always. By far the best deals & prices around for quality vape products across the board. Would never go anywhere else & always go abov... See more
I've been using vaper trails for 3 years now, and they are amazing! I order from them on line, everything is always dispatched same day. They are extremely helpful with any enquiries, and contact back... See more
I used to drop in to Vapertrails on a monthly basis to get new bits of kit or juice. These guys are always happy to help, informative and go the extra mile with service.Since the Pandemic I have been... See more
Company details
Information provided by various external sources
At Vapertrails.uk we stock the leading brands of E - Liquid and the latest hardware from around the globe. Our friendly and experienced staff offer expert advice and an unrivalled customer service experience. on hand to assist both seasoned vapers and those who are new to the vaping revolution. In store and online, our customers enjoy great rewards for shopping with us, so be sure to check out our leading loyalty scheme, If you have any questions then drop us a call or pop into one of our shops. Happy Vaping...
Contact info
United Kingdom
- vapertrails.uk
Absolutely brilliant service would
Absolutely brilliant service would highly recommend. Usually use the shop in Biggleswade where the staff are outstanding and since lockdown have used the delivery service which is 100% reliable .
Always fantastic service from the team
Always fantastic service from the team, easy to talk to and IF you get a problem they bend over backwards to help. Highly recommend vapertrails, excellent staff, prices and service
superb company nice staff who know…
superb company nice staff who know their stuff .
always get my vape equipment and juices from them
These guys are always happy to help
I used to drop in to Vapertrails on a monthly basis to get new bits of kit or juice. These guys are always happy to help, informative and go the extra mile with service.Since the Pandemic I have been buying online from them to stay away from the shops. Once again the turnaround times have been fantastic, always arrives on time which during these times cant be said for many company's . Cant recommend them enough.
Phil
Great service in store and delivery
Wouldn’t go anywhere else
I live in Chatteris and I will always travel to a Vapertrails store rather than using one in town, I’ve been to the one in St.Ives a couple of times now and they’re all really lovely in there. Have recommended them to a few of my friends who now use the St.Ives shop aswell, love that they do a stamp card! And points online! And even better they’re open for collection during Covid-19 so I don’t have to buy my vape things off amazon or eBay :)
The place to buy all your vaping needs
A fantastic shop, always helpful and knowledgeable with good prices. Highly recommended.
Vapertrails online ☆☆☆☆☆
I'm a regular customer at the st. neots branch and during the lockdown have been using the website instead and it's just SUPERB!! free delivery and delivered by hand too, Vapertrails have made it so easy to use and problem free.

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#1vape shop
Knowledgeable staff, great products, fantastic service, click and collect service works brilliantly for me. Loyalty scheme is good too.

Reply from Vapertrails
I dropped my vape and smashed the…
I dropped my vape and smashed the glass. Was in a state of panic! I ordered some new glass and it came the within a day.I phoned the St Ives branch and they were so helpful even given me instructions over the phone when the on/off button stopped working. Excellent service and very helpful staff. Would recommend to anyone.

Reply from Vapertrails
Excellent service
Excellent service. Kept informed by prompt e-mail and quick delivery.

Reply from Vapertrails
Excellent service during these…
Excellent service during these difficult times ordering very easy online kept updated of progress of order and even upgraded to hand delivery service.Great job all at vapourtrails.

Reply from Vapertrails
Helpful always have loads of stock so…
Helpful always have loads of stock so grateful for service at this difficult time

Reply from Vapertrails
I love the shop
I love the shop, but this was my first online order. So now I also love ordering online with them! 🥰

Reply from Vapertrails
As always l get great service from the…
As always l get great service from the team at st ives , they have never steered me wrong and give great advice . Have bought lots of things from here , they are extremely friendly and knowledgeable , cannot fault them , cheers guys 👍❤️

Reply from Vapertrails
Outstanding Service!
Always excellent service from VaperTrails whether that being going in store or ordering online.
Friendly staff, knowledgeable and really good prices.
My only place to buy Vape Supplies.

Reply from Vapertrails
Excellent service
Excellent service, always very helpful staff, especially Tom

Reply from Vapertrails
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