The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... See more
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Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.
Vape Mountain has proved, over the years, to be a reliable and efficient on line company. My orders are delivered swiftly and securely packaged. Highly recommend them.
Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.
Company details
Written by the company
Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.
Vape Mountain
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
- Save On Bulk Purchases
- We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
- Brands You Can Trust
- We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
- Product Experts
- Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.
Contact info
Unit 6 Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1108
- helpdesk@vapemountain.com
- vapemountain.com
4.7
Excellent
542 reviews
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I always receive my order very quickly
I always receive my order very quickly. I can always rely on the service to be quick, easy and trouble-free. There is always plenty of stock, too.
6 May 2025
Fantasyic Buy
14 April 2025
A fantastic company
A fantastic company. Excellent service, so reliable & wow so so prompt....we order 1 day even afternoon & it arrives next day. Amazing, well d9ne
7 April 2025
Vape Mountain
I have been using Vape Mountain for a good few years now and I can highly recommend for stock availability, choice, loyalty rewards and a fast, reliable shipping service.
31 March 2025
Orde delivered in 3days
18 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Failure company and awful customer service
I placed an order on the 9th of March. Today is the 25th of March and I still haven't received a part my order. However company says that they cannot issue a refund for the products that they failed to deliver.
First they had an issue with age verification because I recently moved address. When I called a customer service after being notified about this issue via email, I spoke to a man who talked to me as if I was a criminal. When next day I still haven't heard from them and called again to see what's happening, they said that the person who performs age verification is off sick. 4 days later I received another email informing me that age verification passed but they don't actually have stock of a some items I ordered. They offered to ship a part of my order and said that the remaining items stock should arrive in 4-5 days. This was 12th of March. On the 18th of March I received another email saying that they need additional 2 to 4 days to receive stock and ship my parcel. I asked to cancel the items they don't have but they insisted that my parcel can and will be shipped next day with Royal Mail tracked 48 service. I agreed to wait 2-3 more days. On the 20th of March I received an email confirming that they shipped my order. 5 days later and still no sign of my delivery I called the company again to ask for refund. The customer service representative said she can't give a refund for products they failed to deliver. She said Vape Mountain isn't responsible for Royal Mail failures and I need to wait 14 more days for my parcel. Only if it didn't show up in 14 days I was entitled for a refund.
This company is failure after failure. Not only that, they seem to be unaware that it's seller's legal responsibility to sort out the issue or issue a refund if a delivery date wasn't met.
25 March 2025
Unprompted review
Reply from Vape Mountain
Dear Agnes,
I am grateful for your feedback and I am very sorry for the delay you experienced.
As a responsible retailer, we take the need to verify the age of customers purchasing age restricted items seriously. We could not verify your age using the online tools as you had recently moved and the checking system did not have a record of you living at your new address.
The member of the team who normally looks after the age verification process was away, but we had another team member who could action the age verification within a short period of time.
I am very sorry that some of the items you ordered were out of stock. Additionally, when we did dispatch your order, Royal Mail let us down and there was a further delay.
Please be assured that if Royal Mail had lost your order, we would have replaced the items or provided a full refund, depending of your choice.
Royal Mail require 14 days to try to track down a parcel, and they often do within this timeframe, so we do have to wait for the time to expire before we can provide a refund.
Thank you for your patience and I am very sorry for any inconvenience you experienced.
Kind regards,
Tony
VapeMountain.com
Great service fast delivery
Great service fast delivery . nice little vape very smooth on throat.
4 March 2025
Excellent prices and fast delivery
27 February 2025
The products seem to take longer…
The products seem to take longer arriving than they used to
22 January 2025
they send them on time
they send them on time were here in a couple of days will order again
18 January 2025
Vape Mountain was able to speedily…
Vape Mountain was able to speedily satisfy my request for cartomisers and batteries with useful packages
3 January 2025
Fast delivery and great price
Fast delivery and great price, always a quality service, five stars.
31 December 2024
Brilliant company
Brilliant company; great prices and huge selection. ID process was quick. Would highly recommend.
10 January 2025
Unprompted review
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