From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... See more
Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... See more
Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... See more
Company details
Written by the company
Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- hello@vapeelevate.co.uk
- vapeelevate.co.uk
4.4
Excellent
683 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, arrived quickly with follow up email check everything was good
22 April 2023
Dispatched very quickly and received…
Dispatched very quickly and received tracking info too. Had an issue with an item and customer support sorted it very promptly and issued a generous partial refund. Have had bad experiences with other vape companies over the years so was this was a welcome change. Many thanks.
6 May 2023
Unprompted review
Great price and fast delivery.
22 April 2023
Reply from Vape Elevate
Thanks for shopping with us, Lee!
The Vape Elevate Team
Great Site
Found Vape Elevate whilst looking for a non amazon site to buy from. The Crafty + I ordered was the new 2023 model, and with the offer they had at the time £70 cheaper than amazon. Placed order around 8pm, it arrived on the second day. A big thanks to Vape Elevate, will be using you again..
25 April 2023
Reply from Vape Elevate
Thank you, P! We're really pleased to have you as a customer. I hope you're enjoying your Crafty Plus!
The Vape Elevate Team
Great speedy service and product
25 April 2023
Reply from Vape Elevate
Thanks for shopping with us, Matt!
The Vape Elevate Team
This is the best product for beginners
I received this in a discreet package and in good time. This is the best product for beginners, Very easy to use.
23 April 2023
Reply from Vape Elevate
Thanks for shopping with us, Marty!
Vape Elevate Customer Care
They claim to have a new customer offer…
They claim to have a new customer offer and yet just because products are already in a sale, they won't give you the new customer discount that they are still advertising on their site despite the sale. A new customer surely is a new customer? So, being a first-time customer has no benefit. MISLEADING.
23 April 2023
Reply from Vape Elevate
Hi Sarah
We offer a discount for first time customers that sign up to our mailing list, but this isn't valid on sale items, as these are already reduced to the lowest competitive price. The first timer deal was still advertised, as not all items were on sale. We appreciate the feedback and will make this clearer on our website in the future.
Thanks for shopping with us, and I hope you're enjoying your DaVinci IQC.
Vape Elevate Customer Care
Elevate your vape
I had a really good experience buying from vape elevate, prices are the best I could find and the customer service is really good. Got my vape in a day or two after ordering and was well informed along the process. I like the website, how the info is displayed and the quiz on there.
10/10 would buy from again
22 April 2023
Reply from Vape Elevate
Thank you, James! We really appreciate the feedback. Looking forward to having you shop with us again in the future :)
Vape Elevate Customer Care
I have had a herb vape that was frankly…
I have had a herb vape that was frankly rubbish. I would totally recommend Vape Elevate. Good item.
23 April 2023
Reply from Vape Elevate
Hi Wendy
We're pleased to hear that you're enjoying your new vape! Give us a shout if you need anything :)
Vape Elevate Customer Care
It was what it was supposed to be
21 April 2023
Vape doesn’t work at all and couldn’t…
Vape doesn’t work at all and couldn’t get hold of customer services so £65 down the drain :((
26 October 2022
Reply from Vape Elevate
Hi Cassie
I'm sorry to hear that you're having issues with your vape. I've looked into this and the last email we received from you was on 12 November 2022, a few weeks after you purchased the item, which was responded to. We'd be more than happy to assist, just drop us an email at hello@vapeelevate.co.uk and one of the team will come back to you.
Best wishes
The Vape Elevate Team
They answered my questions quickly and…
They answered my questions quickly and promptly. My order arrived on time.
16 April 2023
Unprompted review
Happy as Larry -As a past customer I continue to be…
As a past customer I continue to be satisfied with their customer service and delivery.
29 March 2023
Smooth delivery.
26 March 2023
Extremely informative
Extremely informative, no questions left... courtesy in the email, provided offers upon subscription. Product description clear and wholesome, access to YouTube to view opening package extremely useful. As a first time buyer and having little to no ideas of vapes before, can recommend fully this website/company.
27 March 2023
Excellent as always!
26 March 2023
👍👍👍
My initial delivery did not arrive. I contacted Vape Elevate and they sent another with no quibbles. Will definitely use them again.
26 March 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.