Vapecraft has been a company that I have been dealing with for over a decade and it's all because of their customer service and great prices on great nic salts juice. Which I use twist salts Richie V... See more
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Placed an order on 10/31/2025 with their Halloween sale and paid for expedited shipping. My order still says pending and none of my six emails have been responded too. I've been a customer for five ye... See more
While deals can be good, cs is non-existent. Website is quite glitchy, enough so that one cannot compete an order. And do not fall for "expedited" shipping.... it's same ground service only shipped... See more
I'll never order another product from this company. Ordered and paid for expedited shipping on my second order, first order was slow, but not terrible. But this order however, is ridiculous. My orde... See more
Company details
Information provided by various external sources
Shop online with Vape Craft to find the best vape mods, e juices, atomizers, devices and vape accessories. Experienced or new, we have you covered!
Contact info
La Mirada Drive 2322, 92081, Vista, United States
- vapecraftinc.com
2.4
Poor
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Never ordering from here again
Never ordering from here again. been weeks and still received nothing and not even a tracking number. Prices are good but where is my order??? Having to use Support everytime you make a order is hilarious, this company is a joke never buy from here
21 March 2024
Unprompted review
Reply from Vape Craft
Hello CZ,
We would be happy to help you with receiving tracking for your order and seeing what might be causing the delay. please reach out and someone from our customer service team will be happy to help work with you in receiving your order. support@vapecraftinc.com
Non existent customer service
Received order on Tues with a wrong item and a missing item. Emailed them last 4 days in a row and zero response. Non existent customer service. Will do business else where
16 January 2024
Unprompted review
Reply from Vape Craft
Daneboy,
We do apologize. we have recently made some juristic changes in our customer service department to help better assist loyal client like yourself .We would be more than happy assist you in receiving the correct product . please reach out anytime . Monday-Friday 9:00-4:30pm pst .
Ordering Online is a gamble/unreliable
I've been using Vapecraft for years, happily. In the beginning service was rough, but they seemed to get things figured out. After that all was good until recently. Starting around August 2023 till now (Nov 23) the website is absolutely unreliable and unstable. I login to my account, add items to my order, attempt to check out - and suddenly it says I didn't select a shipping method. Or, I start over and go to checkout and suddenly it says I have no items in my cart. Or, it tells me that their payment gateway is bad. I've emailed them, used the chat feature - the ask me to call them to complete my order. I did in the beginning.... but no. The appeal to ordering online is to order online. I deal with thousands of phone calls a week. Im not interested in adding to that. I've tried about 10 or 11 times to order online and I think I finally got it to work. FIX THE WEBSITE.
16 November 2023
Unprompted review
Reply from Vape Craft
So sorry to hear about your experience using our website! We are in the process of getting these issues fixed as soon as possible. We are thankful that you took the time to share this with us. If you have any other concerns or questions please feel free to send us an email at support@vapecraftinc.com!
I would give them 0 stars if i could
I would give them 0 stars if i could. I bought the RPM Smok 5 as it was on sale. 4 weeks later the device quit working. I figured okay this is a dud ill get one more. I ordered the RPM Smok 5 again as i had already got a bunch of coils for it just a different color. It has now been three weeks and it no longer works. They WILL ONLY work if plugged in charging. The second you take off they shut back down. i offered to send them both back so they could see whatever is going on and maybe send a new one but nope. they do not care. They have not been dropped they have not been in water nothing. there is no reason they should be shorting out like this. This company refuses to help in any way. They say call the manufacturer the manufacturer says call Vape Craft. Nobody fkn cares about the money i have now lost out on buying two of their devices that are bogus. the fact that BOTH quit working just after weeks of use is not okay for what we pay for these items. A good company has no issues helping customers. This place just takes your money and leaves you high and dry. DO NOT waste your money here. You will regret it like i now have. My first one i ordered in May my second one June 27. we are now at July 18. How do they just stop working like that? they are selling BS items that do not work to make a quick buck.
18 July 2023
Unprompted review
Reply from Vape Craft
We are so sorry to hear about your experience! Please contact us at support@vapecraftinc.com. We will do the best we can to help!
The richest most exquisite flavors I…
The richest most exquisite flavors I have ever vaped. The Black Label line is to die for. Definitely worth trying if you're into vaping. Plus the prices are very competitive.
20 October 2022
Unprompted review
Reply from Vape Craft
wow thank you so much for sharing!!
I was not aware that VapeCraft runs…
I was not aware that VapeCraft runs ZampleBox but after seeing that the two companies listed together on the support page, it made me aware that they are both run by Vapecraft, but I was curious as to why Vapecraft has a much more positive rating than ZampleBox. I see alot of complaints like the ones that I experienced in ZampleBox, but what stood out to me was a very large group of really shortly worded 5 star reviews. IMHO, it strains credulity that on dates like November 11th and 12th that a flurry of people all coincidentally recieve amazing service, so much so that they posted a 5 star review, yet left only a few words describing why they gave 5 stars. You also curiously did not find the need to respond to any of them. If you compare them to other reviews, people go into much more detail whether they are happy or not.
11 July 2022
Unprompted review
Reply from Vape Craft
Hello David,
We are more than happy to clear this up with you- please reach out to us at support@vapecraftinc.com so we can do so
Vape craft makes the BEST house juice…
Vape craft makes the BEST house juice of anywhere else I have found and their prices are super inexpensive. Use a coupon code and even a better deal. Free shipping for orders over $75 so I always try to order a lot to get me to that amount.
Shipping is a little slow though, one order took 3 weeks to arrive but they are using a new delivery service that is slower than USPS, so be prepared for that. Overall I love VapeCraft and will continue to use them for all my house juices.
24 April 2022
Unprompted review
Reply from Vape Craft
Hello there Jena, we appreciate your honest feedback and are extremely glad we are able to suit your needs when it comes to great juice and pricing that is our goal. I will say our transit time has speed up and we are glad it has so. We want out Vape Craft family to experience the best service. Hope you have a lovely day and always feel free to reach out to customer service team if you so happen to have any questions. Glad we got to hear from you!
Angie did a great job helping suggest…
Angie did a great job helping suggest flavors id like and even helped with shipping tracking when i was unable. 5/5 would recommend vape craft
12 April 2022
Unprompted review
Reply from Vape Craft
We are so happy to hear that you had some amazing help with your purchasing process! Thank you so much for your 5 star review.
I'm waiting for my order for 2 months
I'm waiting for my order for 2 months, costumer service said we work with that, but no tracking number. Do not buy here. I ll go to my bank to help
16 February 2022
Unprompted review
Reply from Vape Craft
Hello Victoria, please reach out to us at support@vapecraftinc.com so we can be of assistance.
Reply from Vape Craft
Hi George!
Thank you for the review, and we love having you as part of the VapeCraft Family.
Not impressed
Not impressed. Never got my product...it's still sitting at their post office!!!! Like go check on it will ya?!?! Wth is wrong with the people who work here? No regard for a happy customer I guess. I wouldn't recommend this business to anyone!
1 December 2021
Unprompted review
Reply from Vape Craft
Hello, we sincerely apologize for your experience.
Please reach us at support@vaprecraftinc.com so I can further assist you and take a look into your order and see what happened.
10/10 good experience
I'm gonna be honest I was very worried after I read some of the reviews off this website, I had already ordered some stuff & read some troubling things about the issues others had had with VapeCraft: fraud charges, late/no delivery etc. But so far so good! 😁 my order came within 2 weeks of ordering & I have not seen any suspicious charges on my card, though I will continue to keep tabs on it for a while just to be sure. But yeah all-in-all I have to give Vape Craft a 10/10 & would definitely recommend!! 🥰
15 November 2021
Unprompted review
Reply from Vape Craft
Hello Diana,
Thank you so much for taking time to let us know your experience. We appreciate you and glad to hear you would recommend us.
Fraud charges, literally only two new websites used recently
I only used 2 new website recently. This website (vapecraft) and another (ecigmafia) for some vape stuff. Card had fraud charges on it about 2 weeks later. So... I'm inclined to believe it was this website considering how many negative reviews mention stolen cards but of course I can't be certain. It's a shame because they have good prices and the juice isn't grossly sweet like a lot of brands. But if calling my bank to cancel and dispute charges is a hoop I have to jump through for ordering some cheap e-liquid, then it's clearly not worth it.
13 October 2021
Unprompted review
Reply from Vape Craft
In June of 2021 we were first alerted that customers were the victims of fraud and the potential source was our website. Having gone through malware attacks in the past we take concerns like this very seriously and immediately started an internal audit and sweep of all systems. while we discovered a few gaps in security, we found no evidence of malicious script currently running and we quickly closed the security gaps, did a full reload of our back end and continued to monitor for potential weak points. At this time we also collaborated with a fraud audit service with the idea that while no malware was detected, that doesn't mean it didn't exist.
Towards the end of July 2021 we were again alerted of potential fraud on our site and again swept systems for a cause, this time with software provided by the Department of Homeland Security. We were able to confirm a system breach using this program and immediately quarantined and scrubbed it.
At this time we are in the middle of an exhaustive sweep of our systems looking for any potential trace of a breach. We were also under a severe DDOS attack from a malicious party likely unhappy that their script was discovered. At the end of this sweep, we'll have a 100% crystal clear view of the extent of this breach and who may have been affected, at that time we'll release a public letter detailing the issue and steps we took to halt, correct, and reverse it.
Its a sad truth that Vape Companies are constant targets for malware attacks like this, and more then most other retail spaces we're required to be extra vigilant. While we're upset that a security breach, no matter how minor or large has occurred, we're grateful to use this opportunity to make our site, employees and customers even more protected and secure.
Please let us know if you have any questions or further concerns to support@vapecraftinc.com
Do not buy here
Do not buy here. Credit card fraud is rampant on this site.
18 September 2021
Unprompted review
Reply from Vape Craft
In June of 2021 we were first alerted that customers were the victims of fraud and the potential source was our website. Having gone through malware attacks in the past we take concerns like this very seriously and immediately started an internal audit and sweep of all systems. while we discovered a few gaps in security, we found no evidence of malicious script currently running and we quickly closed the security gaps, did a full reload of our back end and continued to monitor for potential weak points. At this time we also collaborated with a fraud audit service with the idea that while no malware was detected, that doesn't mean it didn't exist.
Towards the end of July 2021 we were again alerted of potential fraud on our site and again swept systems for a cause, this time with software provided by the Department of Homeland Security. We were able to confirm a system breach using this program and immediately quarantined and scrubbed it.
At this time we are in the middle of an exhaustive sweep of our systems looking for any potential trace of a breach. We were also under a severe DDOS attack from a malicious party likely unhappy that their script was discovered. At the end of this sweep, we'll have a 100% crystal clear view of the extent of this breach and who may have been affected, at that time we'll release a public letter detailing the issue and steps we took to halt, correct, and reverse it.
Its a sad truth that Vape Companies are constant targets for malware attacks like this, and more then most other retail spaces we're required to be extra vigilant. While we're upset that a security breach, no matter how minor or large has occurred, we're grateful to use this opportunity to make our site, employees and customers even more protected and secure.
Please let us know if you have any questions or if there is something we can do to change your experience,
Please contact us at Support@vapeCarftInc.com
I have the same problem as some other…
I have the same problem as some other customers. I tried ordering, my credit card gets charged, the order was successful but then my order gets cancelled with no explanation. I have contacted support several times, they apologised for the incident but the same thing happened again. the change is still on my card. This is not an acceptable way to run a business
10 September 2021
Unprompted review
Reply from Vape Craft
In June of 2021 we were first alerted that customers were the victims of fraud and the potential source was our website. Having gone through malware attacks in the past we take concerns like this very seriously and immediately started an internal audit and sweep of all systems. while we discovered a few gaps in security, we found no evidence of malicious script currently running and we quickly closed the security gaps, did a full reload of our back end and continued to monitor for potential weak points. At this time we also collaborated with a fraud audit service with the idea that while no malware was detected, that doesn't mean it didn't exist.
Towards the end of July 2021 we were again alerted of potential fraud on our site and again swept systems for a cause, this time with software provided by the Department of Homeland Security. We were able to confirm a system breach using this program and immediately quarantined and scrubbed it.
At this time we are in the middle of an exhaustive sweep of our systems looking for any potential trace of a breach. We were also under a severe DDOS attack from a malicious party likely unhappy that their script was discovered. At the end of this sweep, we'll have a 100% crystal clear view of the extent of this breach and who may have been affected, at that time we'll release a public letter detailing the issue and steps we took to halt, correct, and reverse it.
Its a sad truth that Vape Companies are constant targets for malware attacks like this, and more then most other retail spaces we're required to be extra vigilant. While we're upset that a security breach, no matter how minor or large has occurred, we're grateful to use this opportunity to make our site, employees and customers even more protected and secure.
Let us make it right please contact us at Support@VapeCraftInc.com
I've ordered from Vape craft several…
I've ordered from Vape craft several times and my credit card gets hacked every time. And there shipping time is way to long. "Done"
13 August 2021
Unprompted review
Reply from Vape Craft
In June of 2021 we were first alerted that customers were the victims of fraud and the potential source was our website. Having gone through malware attacks in the past we take concerns like this very seriously and immediately started an internal audit and sweep of all systems. while we discovered a few gaps in security, we found no evidence of malicious script currently running and we quickly closed the security gaps, did a full reload of our back end and continued to monitor for potential weak points. At this time we also collaborated with a fraud audit service with the idea that while no malware was detected, that doesn't mean it didn't exist.
Towards the end of July 2021 we were again alerted of potential fraud on our site and again swept systems for a cause, this time with software provided by the Department of Homeland Security. We were able to confirm a system breach using this program and immediately quarantined and scrubbed it.
At this time we are in the middle of an exhaustive sweep of our systems looking for any potential trace of a breach. We were also under a severe DDOS attack from a malicious party likely unhappy that their script was discovered. At the end of this sweep, we'll have a 100% crystal clear view of the extent of this breach and who may have been affected, at that time we'll release a public letter detailing the issue and steps we took to halt, correct, and reverse it.
Its a sad truth that Vape Companies are constant targets for malware attacks like this, and more then most other retail spaces we're required to be extra vigilant. While we're upset that a security breach, no matter how minor or large has occurred, we're grateful to use this opportunity to make our site, employees and customers even more protected and secure.
We would love to make it right, please contact Support@vapeCraftInc.com
Do not trust
Ordered some vape supplies from this place. It was still "processing" 15 days later. Called and was told would be mailed out but it never was. I filed a dispute with CC company and got refunded. 1 week later my card also got hit with a fraudulent charge from a shoe store in Madrid Spain! Others have had their CC info used for fraud. I would stay away from these shysters. No good do not trust.
9 July 2021
Unprompted review
Reply from Vape Craft
In June of 2021 we were first alerted that customers were the victims of fraud and the potential source was our website. Having gone through malware attacks in the past we take concerns like this very seriously and immediately started an internal audit and sweep of all systems. while we discovered a few gaps in security, we found no evidence of malicious script currently running and we quickly closed the security gaps, did a full reload of our back end and continued to monitor for potential weak points. At this time we also collaborated with a fraud audit service with the idea that while no malware was detected, that doesn't mean it didn't exist.
Towards the end of July 2021 we were again alerted of potential fraud on our site and again swept systems for a cause, this time with software provided by the Department of Homeland Security. We were able to confirm a system breach using this program and immediately quarantined and scrubbed it.
At this time we are in the middle of an exhaustive sweep of our systems looking for any potential trace of a breach. We were also under a severe DDOS attack from a malicious party likely unhappy that their script was discovered. At the end of this sweep, we'll have a 100% crystal clear view of the extent of this breach and who may have been affected, at that time we'll release a public letter detailing the issue and steps we took to halt, correct, and reverse it.
Its a sad truth that Vape Companies are constant targets for malware attacks like this, and more then most other retail spaces we're required to be extra vigilant. While we're upset that a security breach, no matter how minor or large has occurred, we're grateful to use this opportunity to make our site, employees and customers even more protected and secure.
We appreciate you for your feedback and would like to get another chance at making it right for you.
Please contact Support@VapeCraftInc.com
I have ordered from vapecraft before I…
I have ordered from vapecraft before I liked their flavors, my order took longer than expected to get here but that was OK. So I ordered again.This time I have absolutely no response from Them. I need to change an error on my order and I have emailed them multiple times on different days and I get absolutely no Response.this place has no customer service. Just a reply would make a world of Difference. I'm not going to order from them again.
7 July 2021
Unprompted review
Reply from Vape Craft
Hello John, I could completely understand the frustration of not getting a response to making a change on your order. We are making HUGE changes to our customer service department.
We truly appreciate your feedback.
If we can make it right for you please contact us at Support@VapeCraftInc.com
Idk what to think...
Idk what to think I ordered 2 weeks ago no response at all the orders STILL processing don’t know what’s going on hopefully you guys see this and direct me in the right direction I’m not shitting on the company just got me thinking I’m not getting juice or my money back and I’m broke enough as is
6 July 2021
Unprompted review
Reply from Vape Craft
Hello, we are in process of making big changes to out customer service department and would like to offer a sincere apology for a delayed response. Kindly contact us at Support@CustomerServiceInc.com so we can provide you with updates and answer any questions you might have.
We appreciate you.
UPDATED: Happy camper now.
EDIT TO UPDATE: I was contacted by Vape Craft and they more than made up for the delay and lack of contact. They were overwhelmed and I slipped through the cracks. I will remain a customer.
*** *** ***
First time customer.
Placed an order on Jun 10, funds were processed Jun 11, as of today (Jun 29, 13 business days since ordering) my order is still "processing".
I've sent emails and called with zero replies. Though they still send me ads via email.
Not the best way to kick off a potential new business/customer relationship.
30 June 2021
Unprompted review
Reply from Vape Craft
Yayyyy! we love positive feed back and extremely glad we were able to make it right for you.
Thank you for being part of the Vape Craft family.
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