Vape Connect Reviews 

3,749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly fast delivery, often receiving orders the very next day. People frequently highlight the excellent service, noting helpful staff and efficient processes. Consumers also appreciate the wide range of quality products, competitive pricing, and good deals, making it a preferred choice for many. However, some customers also noted occasional delivery issues, experiencing delays or not receiving items on the promised next day, even when paid for. A few other people mentioned concerns regarding product consistency, such as changed flavors or vapes not charging as expected.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Product

Customers consistently note positive experiences with product, praising the genuine, fresh, and accurately... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, quick... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as competitive, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm completely blown away on how quickly my order was processed, kept informed to the status & delivery. I initially placed an order on Saturday 4th July & was delivered on Sunday July 5th! Amazing, s... See more

Rated 5 out of 5 stars

Over 3years of using vape connect online, I can truly say there has been several improvements on the website navigation and clarity, also the choices are more varied, the quality of the... See more

Rated 5 out of 5 stars

Very easy to find the product I like on your site,easy drop flavor choices, and plenty to choose from and they arrived in a super fast time,very pleased ,will be ordering from you again,many thanks

Rated 5 out of 5 stars

Very competitive pricing, fast delivery. Had a minor issue with a missing item from my order which was dispatched the day after I enquired about it. Polite and helpful service


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,749)

2,145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using this company for a few years…

Been using this company for a few years now, it’s so hassle free, place my order and free delivery to my door within 2 days, they also do points when you spend which is nice to get money off when I redeem my points, great service easy order and delivered to my door, I’ve never had any problems in the whole time I’ve been using then, highly recommend.

27 June 2026
Rated 5 out of 5 stars

Excellent service

Very easy website to choose what your looking for with a fast delivery service that will come next day if ordered before 1pm
Highly recommend

27 June 2026
Rated 1 out of 5 stars

Great great company and products but…

Great great company and products but terrible delivery. We order every week with out fail but DPD are just useless. 3 delays with the past 5 orders. When we pay for next day delivery and it’s 5 days late just isn’t good enough. Looks like we will have to find a different vape company that use a different delivery service 😔

After speaking to the company they sent us out a new batch of what we ordered plus an extra vape set. Thank you!! No fault to the company DPD was the ones that let us down sorry for the review. Thank you once again for a great service

30 June 2026
Unprompted review
Vape Connect logo

Reply from Vape Connect

Thank you for your review and for your continued loyalty, we really appreciate you ordering with us every week.

We're sorry to hear about the repeated delivery delays you've experienced. We completely understand how frustrating it is to pay for next-day delivery and have your order arrive several days late. That's not the level of service we want our customers to receive.

While the delays were caused by DPD, we know that's no consolation when you're waiting for your order. We'd really appreciate the opportunity to put things right. We can arrange for your future orders to be shipped with DHL instead, which may provide a more reliable service in your area.

Please get in touch with our customer support team or reply with your order details, and we'll be happy to discuss this with you and do everything we can to regain your confidence.

Thank you again for your honest feedback, and we hope you'll give us another chance.

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