Vape Connect Reviews 

3,748
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick processing of orders and extremely fast, often next-day delivery. People appreciate the wide selection of products and flavours available, along with competitive prices, good deals, and reward points that offer great value. The online ordering process is frequently described as easy and simple to navigate, making the overall experience efficient and pleasant for many consumers. However, some customers also noted issues with delivery, experiencing delays or parcels being left at incorrect locations, and sometimes not receiving refunds for paid next-day delivery. A few other people also felt that products could be inconsistent, mentioning receiving incorrect items, missing parts, or products with changed flavours that were not as good as before.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and speed. Many reviewers... See more

Product

Customers consistently note positive experiences with product, praising the great selection, quality, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing them as good, great, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The site is simple to navigate, multiple bundle offers strength and flavour options, earn loyalty points which I don't understand how to use quite yet,but always quickly processed and delivered quickl... See more

Rated 5 out of 5 stars

I'm completely blown away on how quickly my order was processed, kept informed to the status & delivery. I initially placed an order on Saturday 4th July & was delivered on Sunday July 5th! Amazing, s... See more

Rated 5 out of 5 stars

Price was good and giving me a new vape unit for free was a nice touch. Might want to look at DPD as delivery agent as driver took parcel to wrong location ( photo taken by him was not my front doo... See more

Rated 5 out of 5 stars

Cheapest vape retailer iv found that's reliable, Easy payment system. Always received what I ordered. Delivered within 24 hours.


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,748)

2,144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dpd haven’t delivered my vapes

Dpd haven’t delivered my vapes, first time they couldn’t get into the building and the second time they didn’t even bother to buzz on intercom so my partner could let them in and the third time yesterday they didn’t even bother to come, uploaded the same picture as the day no one was home

6 July 2026
Vape Connect logo

Reply from Vape Connect

We're very sorry to hear about your experience with the delivery. We completely understand how frustrating it must be, especially after multiple unsuccessful delivery attempts.

Unfortunately, once your parcel is with DPD, we rely on the updates they provide, but we appreciate that this doesn't make the situation any less disappointing. We'd really like the opportunity to look into this for you and help get it resolved as quickly as possible.

Please get in touch with our customer service team with your order number, and we'll investigate the issue with DPD on your behalf and work towards a suitable resolution.

We appreciate your patience and hope we can turn this experience around.

Rated 5 out of 5 stars

The only way to fill my vaping needs

The site is simple to navigate, multiple bundle offers strength and flavour options, earn loyalty points which I don't understand how to use quite yet,but always quickly processed and delivered quickly, convenient and saving me money and time, can't see myself filling my vaping needs any other way from now on. So pleased to of found your online shop

6 July 2026
Rated 5 out of 5 stars

Cheap bundle

Cheap bundle, next day delivery. Excellent service.. I made a mistake in the bundle and ordered by mistakenly choosing 5 of the same flavour when I actually wanted multiple different ones. Contacted them through the chat and Darius in particular sorted my issue in quick time. Tremendous help from him. Will definitely buy from this company regularly..

8 July 2026
Unprompted review

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