5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
Company replied
Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
Company replied
Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Items missing, sorted straight away and sent out, great service
1 September 2026
Unprompted review
Reply from Vape Club
Hi Carrie,
Thank you very much for leaving a review for us.
I'm thrilled we could get this matter resolved swiftly and to your liking! We're vapers ourselves and can understand how frustrating it is when something like this happens - happy vaping!
If you have any further queries please do get in touch - we're here to help.
Many thanks,
Joseph
Reply from Vape Club
Hi Whitney,
Thank you for taking the time to leave us a review.
We here at VapeClub always aim to offer the best customer experience when shopping online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
Always great service staff super polite
23 June 2026
Reply from Vape Club
Hi Teresa,
Thank you so much for leaving us a review!
We're thrilled to hear that you were happy with the service you have received and we look forward to you visiting again in the future!
If you ever require any further assistance please do get in touch.
All the best,
Joseph
Reply from Vape Club
Hi Majid,
Thank you for taking the time to leave a review for us.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Excellent Service
Customer service advisor very polite and helpful. Order satisfied and delivered the next day. Thank you 👍
27 August 2026
Reply from Vape Club
Hi Dave,
Thank you very much for leaving us a review.
I'm thrilled to hear that you were happy with the service you received & that the order have arrived in a timely fashion. This is something we always try to get right!
We look forward to assisting you in the future.
Kind regards,
Joseph
I been using the vape club for awhile…
I been using the vape club for awhile now, the service is good and the delivery is great, also from time to time I get freebie's to try which is a bonus, highly recommend for those that vape, loyalty bonus is good as you can earn points to take off next buy 😊
1 September 2026
Unprompted review
Reply from Vape Club
HI Samatha,
Thank you for taking the time to leave a review. We are so pleased to hear that you're happy with our service.
We truly appreciate your recommendation and look forward to your continued custom!
Kind regards
Chido
Reply from Vape Club
Hi Abdi,
I'm happy you enjoyed the fast service you received, thank you for your feedback!
We shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Kind regards,
Chido
Arrived the next day
My local newsagent had run out of my usual liquid so ordered from Vape Club and they arrived the next day. Fantastic service! Highly recommend.
26 August 2026
Reply from Vape Club
HI Mike
Thank you for your fantastic review.
We look forward to you visiting again in the future!
Kind regards,
Chido
Reply from Vape Club
HI Karen,
Thank you for your kind feedback.
We happy to hear that you are pleased with both our service and products, and that your delivery was prompt.
We always strive to provide the best experience for our customers.
Kind regards,
Chido
Amazing service!
I've ordered 9:30pm on a Friday and my order arrived next morning - with free delivery - and everything was correct ! These guys go above and beyond.
26 August 2026
Reply from Vape Club
HI Marina,
We're so pleased to hear that your order arrived so quickly
It's wonderful to know that our efforts are appreciated. Thank you for your kind words!
Kind regards,
Chido
Reply from Vape Club
Hi Janine,
Thank you for taking the time to leave a review!
We are so pleased to hear that you were happy with our service
Kind regards,
Chido
Great company
Great company, I always get my vape liquids from here!
Although it’s never next day delivery not that it’s guaranteed
22 June 2026
Reply from Vape Club
HI Savannah,
Thank you very much for taking the time to leave us a review.
I'm sorry to hear that your orders can sometime be delayed in getting to you. We do try to make sure we get our orders out to you in good time, but there can be delays which do effect the deliveries.
However, we're thrilled to hear that, despite this, you are happy with the service you received from us!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
Always great service
Always great service, always delivered on time, never had a problem
26 August 2026
Reply from Vape Club
Hi Karen,
Thank you very much for leaving us a review.
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Joseph
Reply from Vape Club
Hi Claire,
Thank you for taking the time to leave us a review.
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
Fantastic and easy to order
Fantastic and easy to order, fast delivery, excellent products, very reasonable price.
26 August 2026
Reply from Vape Club
Hi Tanya,
Thank you so much for leaving us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Reply from Vape Club
Hi Teresa,
Thank you very much for leaving a review for us.
We know how important it is to get what you need when you need it, so we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
Always buy my cakes from this company
Always buy my Vaoes from this company, speedy service, no nonsense, amazing prices.
Sometimes they fling a wee free item to try in the package and I appreciate that.
Great, reliable company
10 October 2025
Reply from Vape Club
Hi Angela,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Joseph
Good price,good product,great delivery…
Good price,good product,great delivery service,say no more!!!!
26 August 2026
Reply from Vape Club
Hi Amanda,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Joseph
I received my consignment within a…
I received my consignment within a brief moment of less than 24 hours - I should call that as “Efficiency par Excellence”!
26 August 2026
Reply from Vape Club
Hi Madhukar,
Thank you very much for leaving us a review.
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Joseph
Reply from Vape Club
Hi Peter,
Thank you for leaving us a review.
We're delighted to hear that the ordering process was quick and easy. We try to get this right for all of our customers, new and returning!
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.