My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
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Company details
- Vaporizer Store
- also in
- Electronics Store
- Health and Beauty Shop
- Online Marketplace
- Tobacco Shop
- Tobacco Supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Great prices and customer service is…
Great prices and customer service is the best.
25 September 2025
Unprompted review
Reply from Vapebig
Hi there,
Thank you for your kind words. We’re glad to know you’re happy with our prices and that our customer service has stood out to you. Your feedback is greatly appreciated.
Regards,
Rachel
Reasonably priced
30 September 2025
Unprompted review
Reply from Vapebig
Hi Junaid,
Thank you for your feedback. We’re glad you find our products reasonably priced and appreciate your support.
Regards,
Rachel
Great products big selection
Great products big selection. Always quick delivery, great value and quality. Responded to my query very quickly, would highly recommended, will use again thank you.
23 September 2025
Unprompted review
Reply from Vapebig
Hi Zaeem,
We’re so pleased to hear you’re happy with our product selection, value, and delivery speed. It’s great to know our team was able to respond to your query quickly as well. Thank you for your recommendation—we look forward to serving you again soon.
Regards,
Rachel
My Honest VapeBig Experience:
My Honest VapeBig Experience:
I don’t usually write reviews, but VapeBig deserves a mention. From the moment I landed on their site, the layout was clean, easy to navigate, and didn’t feel like it was pushing sales — it felt like it was made by people who actually vape.
What stood out to me most was their product range — not just the big-name brands, but also some lesser-known gems that turned out to be surprisingly good. Prices were fair (better than most), and shipping was quick with solid tracking — no guessing games.
Customer support? I had a minor issue with my order, and they responded within hours — no runaround, no copy-paste replies. That kind of service is rare these days.
If you're tired of sketchy vape shops or overpriced gear, VapeBig feels like a place that still values the customer. Will definitely be back.
24 September 2025
Unprompted review
Reply from Vapebig
Hi,
Thank you for sharing your honest experience with us. We’re delighted to know that you found our website easy to navigate, appreciated the variety in our product range, and were satisfied with both pricing and delivery. It’s also great to hear that our support team could resolve your issue quickly and personally. Feedback like yours reminds us why we do what we do, and we truly value your trust. We look forward to welcoming you back again soon.
Regards,
Rachel
Good experience with them
Good experience with them. Efficient, helpful and great service. Received my items when they said they were going to deliver. 5 stars
30 September 2025
Unprompted review
Reply from Vapebig
Hi Aamir,
Thank you for your kind words. We’re glad to hear you had a good experience with us and that your order arrived on time as expected. It’s great to know our service met your expectations.
Regards,
Rachel
VapeBig.co.uk is outstanding
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address, but when I called, they answered immediately and sorted it within minutes. Friendly, fast, and efficient — exactly what you want from a company. I’ll definitely be ordering again. Highly recommended!
30 September 2025
Unprompted review
Reply from Vapebig
Hi Muhammed Essap,
Thank you for such a wonderful review. We’re delighted to hear you’re happy with the quality of our products and that our team could quickly resolve the address issue for you. Providing friendly and efficient service is always our goal, and it’s great to know we made a positive impression. We truly appreciate your recommendation and look forward to your next order.
Regards,
Rachel
Absolutely awful !
Absolutely awful !
If I could give zero stars I would. Ordered 2 weeks ago, nothing delivered, unlikely it was even dispatched. Spoke on the phone twice and now calls go unanswered. Emails ignored. If the item is no longer available I’d rather be told and refunded. My advice would be to avoid at all costs if you actually want to receive items ordered and paid for.
24 August 2025
Unprompted review
Reply from Vapebig
Hi Katie,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact us at support@vapebig.co.uk
with your order number so we can look into this immediately, confirm the status of your order, and arrange either delivery or a refund if the item is unavailable.
We’re also making improvements under new management to ensure issues like this don’t happen again. Thank you for bringing it to our attention.
— The VapeBig Team
DONT ORDER FROM THIS SITE- TOOK MY MINEY SENT THE WRONG PODS & ignored me since
DONT ORDER FROM THIS SITE
They sent me the wrong pods and have been fobbing me off and lying to me ever since my first email to them on 22nd July.
They originally said they would correct this. They then ignored 5 other emails. No offer of a refund just repeatedly ignored my emails.
In my last review they replied via trust pilot to say there was a communication breakdown and to email them and it would be sorted. And all they did was continue to ignore my emails.
Please don’t order from this site. They will send you whatever they want to then repeatedly ignore all communication and make it your problem. WASTE OF MONEY
22 July 2025
Unprompted review
Reply from Vapebig
Hi Sarah,
We’re very sorry to hear about your experience. We understand how frustrating this must have been and we apologise for the lack of communication you’ve described.
VapeBig is now under new management, and we are working hard to ensure that issues like this are resolved quickly and properly. Please reach out to us again at support@vapebig.co.uk
with your order number so we can review your case and arrange a suitable solution.
Your feedback is extremely important, and we are committed to making improvements to prevent this from happening in the future.
— The VapeBig Team
I ordered a large quantity of vapes on…
I ordered a large quantity of vapes on Saturday and I understand it won’t be snet until Monday and it’s Tuesday I ordered 1-2 day tracked shipping and I haven’t received anything
9 August 2025
Unprompted review
Reply from Vapebig
Hi Isaac,
Thank you for your order and for sharing your feedback. We’re sorry to hear your parcel hasn’t reached you yet. Orders placed over the weekend are dispatched on the next working day (Monday), and with 1–2 day tracked shipping you should normally receive them shortly after.
Please email us at support@vapebig.co.uk
with your order number so we can check the tracking details for you and make sure it gets resolved quickly.
— The VapeBig Team
I love the flavours it's smooth
I love the flavours it's smooth, l also liked the fact it wasn't hard to order. Navigation was easy no confusion.
25 July 2025
Reply from Vapebig
Hi there,
Thank you for the kind words! We’re so glad you’re enjoying the flavours and found our website easy to use. We always aim to make the whole experience as smooth as the vape itself 😊. If you ever need assistance, you can always reach us at support@vapebig.co.uk.
— The VapeBig Team
Reply from Vapebig
Hi Mark,
Thank you so much for the amazing feedback! 🌟 We’re glad you were happy with the fast delivery and service. If you ever need any help or recommendations, feel free to reach us at support@vapebig.co.uk.
— The VapeBig Team
Awful Customer Service
I've ordered from VapeBig twice now. The first time I ordered, I did not receive any confirmation email, but I wasn't too concerned as this happens sometimes. However, after 13 days I did not receive the product, and I contacted the team to sort it out. After speaking with the owner, the item was sent out, and I received it 2 days later. It was a hassle, but I gave them the benefit of the doubt.
The second time I ordered, one of the pods was burnt and I immediately tried to ring customer service and got no response after constant calling for 2-3 days.
Honestly, as a first-time buyer, this is not the service that I expected. I'm not happy at all with the service I have received here.
16 July 2025
Unprompted review
Reply from Vapebig
Hi
We’re really sorry to hear about your experience and the issues you faced with your recent orders. This is not the level of service we aim to provide, and we fully understand your frustration.
We’d like to resolve this for you as quickly as possible. Could you please contact us at support@vapebig.co.uk
with your order details so we can look into the burnt pod and arrange a suitable solution?
Thank you for bringing this to our attention — we’ll make sure your feedback is used to improve our service.
— The VapeBig Team
Ordered over a week ago no items…
Ordered over a week ago no items arrived states 1to2 days delivery. Takes days to get a reply to emails. Still not sorted my order or refund.
31 May 2025
Unprompted review
Reply from Vapebig
Hi Stevie
We do apologise about this. The local depo has been facing delays which is why a number of orders have been delayed. This issue has now been sorted. Please do email in with your order number and we will resolve this issue right away if you parcel still has not been received.
Thank you and apologises for the inconvenience.
Deliveres quickly and product as…
Deliveres quickly and product as described at good prices. I recommend.
25 May 2025
Reply from Vapebig
Hi Hayley,
Thank you for your kind words. We’re glad to hear your order arrived quickly and that you’re pleased with the product and pricing. Your recommendation means a lot to us, and we look forward to serving you again soon.
Regards,
VapeBig
Reply from Vapebig
Hi Sam,
We really appreciate your feedback. It’s great to hear that you found our service quick and efficient. Thank you for choosing us and we look forward to serving you again.
Regards
VapeBig
Excellent communication and timely delivery
Delivery was timey and I was kept up to date with delivery information. Products packaged very well and arrived in excellent condition. I am a repeat customer and will continue to be - very happy
14 May 2025
Reply from Vapebig
Hi Amanda,
Thank you for your thoughtful feedback. We’re delighted to know that our communication and delivery process met your expectations, and that your order arrived safely and well-packaged. It’s wonderful to have your continued support, and we look forward to serving you again.
Regards,
VapeBig
Ordered 3 disposable Hyatti vapes for…
Ordered 3 disposable Hyatti vapes for £27.99 delivery is supposedly 1-2 working days tracked.
Received my tracking - never changed from we are waiting from your item.
Contacted customer support 2 weeks later, still no delivery.
Asked for full address and advised me royal mail have lost my parcel and would I like a refund or a replacement.
Foolish me would still like the items I paid for so I proceeded with replacement.
Still haven't received the items I've paid for despite it now showing as delivered - customer service is absolutely abysmal.
My advice would be to steer well clear of using this platform to order anything you intend to receive - if you feel inclined to give away free money perhaps it would he better in the hands of a charity rather than the hands of an incompetent business model.
15 April 2025
Unprompted review
Worst company ever
I ordered terea sticks they sent wrong item they sent . sent heets rung told me to email a picture of wrong item sent which I did rung to check if recieved email which they did they told me to return item which I did on 24hr tracked to the address on website emailed tracking details to them then emailed about my refund to be told the return address wasn't there return address still waiting on refund 2 weeks later no one from company can give me a straight answer avoid this company as they rip you off ordered on 22nd March
22 March 2025
Unprompted review
Reply from Vapebig
Hi Heather,
Thank you for your kind words. We’re so glad you’ve found us and that you’ve had such a positive experience. Your support means a lot, and we look forward to being your go-to choice for years to come.
Regards,
VapeBig
Excellent quality service from point of…
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer service.
11 March 2025
Unprompted review
Reply from Vapebig
Hi Safan,
Thank you for sharing such positive feedback. We’re delighted to hear that you value both our service and our customer support. It’s our goal to make every stage of your experience smooth and reliable, and we’re grateful to be your go-to place for vapes.
Regards
VapeBig
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